The Complaints Resolver

04/06/2026

Airport drop-off fees are back in the news again (it's that time of year!), with parking "fines" being issued for those who forget to pay at barrierless entries and exits, where signs are often misleading and boldly state you are on private land.

Let's be clear. A Parking Charge Notice is not a fine - it is an invoice issued by a private parking operator for an alleged breach of contract on private land. Council-issued Penalty Charge Notices are different, and relate to public authority enforcement - these are fines.

Airport land is classed as "statutory land" and is subject to bylaws, whereas private land is "relevant land" and covered by the Protection of Freedoms Act 2012.

This means there is no keeper liability, and you are only invited to disclose who the driver is. You are under no moral or legal obligation to say who the driver is, and they cannot assume the keeper was the driver. Appeal as the keeper without identifying the driver to cancel their speculative invoice.

I covered this with Sky News Money Blog earlier this year.
https://news.sky.com/story/the-loophole-that-could-help-you-avoid-parking-fines-13494194

Money blog regular and complaints expert Scott Dixon explains a legal loophole that could help you avoid parking fines at airports.

02/06/2026

Has Royal Mail ever lost your post?

A reader contacted the Sky News Money Blog after posting an item worth £1,200 using Royal Mail Special Delivery. Months later, the item was still missing and Royal Mail had effectively gone quiet despite promising updates.

I was asked how I would deal with it and what rights consumers had.

It's a reminder that when things go wrong, perseverance, evidence and knowing your consumer rights can make all the difference.

Have you ever had a parcel, letter or Special Delivery item lost by Royal Mail? If so, what happened and did you eventually get it resolved?
https://news.sky.com/story/money-problem-royal-mail-is-ghosting-me-after-losing-my-1-200-parcel-13549714

Has Royal Mail ever lost your post? One reader made several complaints - then heard nothing more.

30/05/2026

It's a Sky News Money Problem Mailbag special this weekend!
This week I helped readers tackle a range of consumer rights and money disputes, including:

👟 How to get your money back when a pair of expensive trainers falls apart after just a few uses
📦 "Royal Mail is ghosting me after losing my £1,200 parcel"
🚐 "I'm being chased about a parking fine for a van I sold years ago"

Consumer disputes can be frustrating, but knowing your rights can make all the difference.

You can read the latest Money Problem Mailbag here.
https://news.sky.com/story/money-latest-news-car-tax-spring-statement-tariffs-cuts-interest-rate-wages-mortgage-growth-gdp-13040934?postid=7945073

Today in Money: we look at the problems and disputes you've sent in and see what we can do to fix them. Go through those below - and let us know what you think in the comments.

29/05/2026

This week's Sky News Money Blog problem was an interesting case I was asked to look at. Have you bought something that didn't last long and clearly didn't do what it said on the tin? I explain how I would deal with it (and I don't take no for an answer!).
https://news.sky.com/story/money-problem-how-to-get-your-money-back-when-a-pair-of-expensive-trainers-doesnt-last-13548174

Can we help a reader get money back after their expensive trainers were damaged after three runs?

17/05/2026

Still a pinch me moment seeing my own byline in The Sunday Times.

If someone had told me 10 years ago that I’d one day be writing for the Sunday Times Ask The Experts, I honestly wouldn’t have believed them.

A reminder that hard work, consistency and backing yourself can open doors you never imagined possible.

15/05/2026

Some wins are sweeter than others. This woman was falsely accused of stealing an iron and offered £200 in vouchers. I stepped in and won her £1,000 cash to settle it. An expensive iron and mistake, especially when I'm involved!

I don't accept low-ball offers and fob offs, and neither should you 💥👊

26/04/2026

If you’re in a dispute, organisation wins cases.
Emails. Receipts. Timelines.
The better your evidence, the stronger your position.

24/04/2026

CONSUMER TIP OF THE DAY
Set reminders for free trials the moment you sign up to cancel a few days before they expire so they don't auto-renew. Also make sure the tick box to auto-renew is unticked.

23/04/2026

From writing my book to handling real-life cases, one thing is constant. People don’t realise how strong their consumer rights are. Knowledge is power & my knowledge isn't common knowledge!
https://amzn.to/2TK4A8G

22/04/2026

Are you looking for a second-hand car? It's the second biggest purchase you're ever likely to make, yet it creates the most complaints. You can read my tips to protect yourself here on the
Sky News Money Blog.
https://news.sky.com/story/four-tell-tale-signs-your-second-hand-car-has-a-secret-past-13534502

The chance of making an expensive mistake in the second-hand car market can be high, so it pays to do your research.