Chime Housing

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Chime Housing Providing an excellent service and affordable, high-quality homes. This page is monitored 9am-5.30pm, Monday-Friday. linktr.ee/ChimeHousing

We're a Community Gateway housing association with over 13,500 homes across Hertfordshire and the surrounding areas.

It’s Everyone deserves to feel safe, respected and welcome in their home and community.Hate crime is any crime motivat...
15/10/2026

It’s

Everyone deserves to feel safe, respected and welcome in their home and community.

Hate crime is any crime motivated by hostility or prejudice towards a person's disability, race, religion, sexual orientation, transgender identity or another personal characteristic. If you experience or witness hate crime, it's important to report it.

You can do this by contacting the police on 101 (or 999 in an emergency) and let us know too. We're here to support our residents and can work with the police and partner organisations to help.

Find out more about hate crime, the support available and how to report it:
đź”— nationalhcaw.uk
đź”— Former Thrive Homes residents: thrivehomes.org.uk/what-is-asb
đź”— Former Watford Community Housing residents: wcht.org.uk/hate-crime

Together, we can help create communities where everyone feels safe and respected.

Interested in finding out more about the vision of our complaints service? Take a look at our complaints performance rep...
12/10/2026

Interested in finding out more about the vision of our complaints service? Take a look at our complaints performance reports!

Our 2025/26 reports relate to the period before Thrive Homes and Watford Community Housing merged to form Chime Housing. This is why we have two separate reports that reflect the complaint handling performance of Thrive Homes and Watford Community Housing during this time.

In these reports you can find out more about:

âś… the complaints we received and how we handled them
âś… how we've used customer feedback and complaints to drive positive change
âś… the response from our Board about our complaints performance
âś… improvements we've made because of complaints in 2025/26
✅ what areas we’re focusing on to improve over the next year

You can find both reports here: chimehousing.org.uk/our-performance

It's National Customer Service Week (NCSW)!Taking place every year on the first week of October, NCSW shines a spotlight...
06/10/2026

It's National Customer Service Week (NCSW)!

Taking place every year on the first week of October, NCSW shines a spotlight on the impact customer service has on businesses and communities.

At Chime, we see this week as an opportunity to reflect on the service we provide to our customers every day. While we're proud of the positive difference our colleagues make, we also know there are times when we don't get things right. Listening to feedback, learning from complaints and continually improving our services are just as important as celebrating success.

Below are some of the compliments we've received from customers, recognising moments where our colleagues have made a positive difference to their experience.

We're proud of the positive feedback we receive, but we know compliments only tell part of the story. We continue to listen, learn and improve so we can provide a good service for our customers. If you've had an experience you'd like to share, good or bad, we'd love to hear from you.

đź’¬contact us: chimehousing.org.uk/contact

Need a bit of extra support with your finances?If you're in Hemel Hempstead or the surrounding areas and would like free...
02/10/2026

Need a bit of extra support with your finances?

If you're in Hemel Hempstead or the surrounding areas and would like free, confidential advice, our Financial Inclusion team is here to help.

We can check you're receiving all the benefits you're entitled to, support with applications and budgeting, signposting to specialist services, and more.

đź“… Tuesday 6 October 2026
đź“Ť 13 Jennings Way Hub, Hemel Hempstead, HP3 9XG
đź•š 11am to 1pm

No appointment needed. Just drop in for a chat with our friendly team. Whether you have a quick question or need more in-depth support, we're here to help.

October is Domestic Abuse Awareness Month. This month-long campaign is a dedicated to raising awareness, educating peopl...
01/10/2026

October is Domestic Abuse Awareness Month. This month-long campaign is a dedicated to raising awareness, educating people about the different forms of domestic abuse and supporting survivors.

If you or someone you know is a victim of domestic abuse, please know support is available:

Domestic Abuse Alliance: domestic-abuse.co.uk/get-help

They provide support for victims and more information around what domestic abuse looks like and what legal action can be taken.

Refuge: www.nationaldahelpline.org.uk

A 24-hour National Domestic Abuse Helpline ran by a team of highly trained female advisers.

You can also find out how to access further support through our websites. Please head to thrivehomes.org.uk/wellbeing/ or www.wcht.org.uk/domestic-abuse for more details.

30/09/2026

Join us for our first Love your Neighbourhood event as Chime Housing!

We are at Boundary Way until 2pm 🌳

When was the last time you tested your smoke alarm? It only takes around 60 seconds and helps make sure your home is saf...
28/09/2026

When was the last time you tested your smoke alarm?

It only takes around 60 seconds and helps make sure your home is safe. If you do notice a problem with your smoke alarm, please let us know as soon as possible.

Let us know here if your home was previously managed by Thrive Homes: thrivehomes.org.uk/contact-us

Let us know here if your home was previously managed by Watford Community Housing: wcht.org.uk/contact-feedback

24/09/2026

Fire doors save lives. When was the last time you checked yours?

🎥Watch our video below for 7 simple checks to make sure your fire door is working properly.

⚠️Remember: never drill or or fix anything to your fire door or it’s frame. This makes the fire door less effective, and could result in repair recharges.

If you spot any issues with your fire door please contact us!

For more fire door safety information, head to thrivehomes.org.uk/fire-door or wcht.org.uk/your-home/safety-guidance/fire-safety.

Community Connect is in full swing! 🏡Our teams are out and about in the neighbourhoods, meeting and chatting with reside...
23/09/2026

Community Connect is in full swing! 🏡

Our teams are out and about in the neighbourhoods, meeting and chatting with residents. Have you spotted us yet? đź‘€

If you see us, come and say hello! We’d love to see you. 👋

đź‘‹ We're out in your neighbourhood today!Colleagues from across Chime Housing are out across our communities as part of C...
23/09/2026

đź‘‹ We're out in your neighbourhood today!

Colleagues from across Chime Housing are out across our communities as part of Community Connect.

We'll be visiting customers who asked to see us, delivering copies of our Connect magazine and spending the day listening to residents, answering questions and hearing your ideas.

If you spot us in your neighbourhood, come and say hello - we're here to listen.

Address

59 Clarendon Road
Watford
WD171LA

Opening Hours

Monday 8:30am - 5:30pm
Tuesday 8:30am - 5:30pm
Wednesday 8:30am - 5:30pm
Thursday 8:30am - 5:30pm
Friday 8:30am - 5:30pm

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