02/09/2026
📬 **Received a letter from Capita asking you to confirm your address?**
We’re aware that some of our patients have recently received letters from Capita, on behalf of NHS England/PCSE, asking them to confirm that their address and registration details are still up to date.
We understand that receiving an unexpected letter like this may make you wonder whether it’s a scam, so we wanted to reassure you that these letters are genuine.
NHS England has been carrying out a routine patient list cleansing exercise across GP practices. This is a standard data check to make sure GP patient records are accurate and up to date, and to identify patients who may have moved away, or who are no longer registered at a practice.
If you have received a letter from Capita asking you to confirm your details, you can safely respond to the letter using the instructions provided.
If you’re unsure about a letter you have received, please contact the practice and we can help reassure you.