18/06/2026
We’ve now published our Tenant Satisfaction Measures (TSMs) results for 2025-26, along with our first quarterly survey results for 2026-27.
Our annual results will now be submitted to the Regulator of Social Housing.
All social housing landlords report against the same set of 22 TSMs, giving customers a consistent way to see how landlords are performing and what tenants think about their homes and services.
We’re pleased to report that, compared with 2024-25, customer satisfaction has increased across all perception measures, while our operational performance remains strong.
More than 1,000 customers took part in our surveys over the past year. Thank you to everyone who shared their views – your feedback helps shape and improve our services.
Find out more and view the full results 👉 https://orlo.uk/uXSWX