14/10/2026
Managing Difficult Conversations
Thursday 26th November 2026
3:30pm - 5pm, online via Microsoft Teams
A concern from a parent or carer does not have to turn into a formal complaint. The first conversation matters.
Our online session is designed for teachers, senior leaders and other education professionals who handle challenging or emotionally charged conversations. You will look at how to spot when a conversation is becoming difficult, understand what may be behind a concern, and use communication techniques that help keep things constructive while maintaining professional boundaries.
Book your place here: https://bit.ly/4yMgyzH