Southern Water

Southern Water We monitor social media 8am – 6pm Monday to Friday for billing queries, and 24/7 for everything else.

Social media guidelines

We created our social media channels for a wide audience, to provide help, support, information and ideas. They’re monitored by us and we’re committed to responding in a timely manner to constructive and relevant comments and queries on our channels. Our social media channels are open public forums, and we welcome lively debate - opinions, questions and suggestions. We ask

everyone to post in a respectful manner in line with our guidelines. If they don’t, we reserve the right to delete or hide any comment that goes against them. Here are our guidelines:

• Do not post misleading, inaccurate or false information, or links to pages containing misleading, inaccurate or false content.
• Please keep posts friendly and avoid using offensive or abusive language and pictures. This includes swear words, variations of swear words, links to harmful pages, and repeated posts.
• Please do not personally attack our employees or any other member of the public commenting on our page.
• We do not allow comments or posts that disclose information about our employees.
• Your comment is your own. It is your own responsibility to take care of your confidentiality and when sharing sensitive information, please do so via private message.
• Opinions expressed in public comments do not necessarily reflect the official position of Southern Water.
• We reserve the right to reproduce, share or publish any comments made on the public page. All comments from users which go against our guidelines listed above are at risk of deletion. Should someone continue to break the rules or post unconstructive, repetitive posts, we reserve the right to, as a last resort, ban this person from our social media channels.

24/08/2026

A little rain is welcome, but the River Test is still under pressure after months of dry weather.

We're thanking everyone across Hampshire and the Isle of Wight who has been doing their bit to save water and support the hosepipe ban. Every drop really does make a difference when it comes to protecting our rivers and our local environment.

We're working hard behind the scenes too, finding and fixing leaks across our network, with more than 12,000 repaired so far this year.

19/08/2026

☔ "How can we be short of water when it rains all the time?"

It's a question we hear a lot.

Yes, last winter was one of the wettest on record. But water scarcity isn't just about how much rain falls. Much of our water comes from rivers and underground water sources, and during dry periods we're using water faster than nature can replace it.

And while summer rain can be welcome, it's often only a short-term relief. A quick downpour doesn't always soak into the ground where we need it most, so it doesn't necessarily replenish the water sources we rely on.

That's why we're investing in the future. From Havant Thicket Reservoir to a new water recycling scheme, we're building a more resilient water supply to help protect the region during future droughts. https://ow.ly/5PKh50ZBubL

18/08/2026

Do you know of any budding scientists or engineers?
Our Beyond the Drain educational tours are an opportunity for students aged 7+ to:

🦺️ Meet the experts who keep services running every day
💧Learn about the water cycle in real time
🔬 See science, engineering and sustainability in action

Book your free tour today and take a journey beyond the drain: https://ow.ly/AQ6R50ZAZ3r
(Travel bursaries are available for eligible schools)

Our teams have been working around the clock since Friday evening to manage an incident at Otterbourne Water Supply Work...
16/08/2026

Our teams have been working around the clock since Friday evening to manage an incident at Otterbourne Water Supply Works and protect water supplies for customers across Hampshire.

While the site experienced operational issues that impacted water production over the weekend, customers have remained in supply and reservoir levels have been recovering thanks to the efforts of our operational, engineering and network teams.

As a precaution, we have delivered bottled water to vulnerable customers, prepared support for critical sites such as hospitals and set up bottled water stations should they be needed.

While the situation has improved, work continues and the incident remains ongoing. We continue to closely monitor the network and remain prepared to provide further support if required.

Find out more: https://ow.ly/R9W950ZA9v2

📢 Calling all Isle of Wight customers Have questions about what we're doing in your area? Come along to our customer dro...
14/08/2026

📢 Calling all Isle of Wight customers
Have questions about what we're doing in your area? Come along to our customer drop-in event on Thursday 10 September and chat with our team.

💧 Learn more about hosepipe bans
🏡 Find out about local projects and plans
❓ Get answers to any questions you may have
⏰ 1:30pm – 6pm
📍 Salvation Army Hall, 72 Pyle Street, Isle of Wight, PO30 1UJ

A huge thank you to the volunteers who joined the latest "balsam bashing" session along the River Great Stour in Ashford...
13/08/2026

A huge thank you to the volunteers who joined the latest "balsam bashing" session along the River Great Stour in Ashford. 🌿

Working alongside the Kentish Stour Countryside Partnership, volunteers helped remove invasive Himalayan balsam to protect local wildlife, improve river habitats and support healthier waterways for the whole community. 💙

Find out more and how you can get involved: https://ow.ly/L76g50Zzn3k

31/07/2026

With drought now being declared in parts of England, including Hampshire and the Isle of Wight, there's huge pressure on the rivers, reservoirs and groundwater we all rely on.

That's why we're focused on finding and fixing leaks as quickly as possible, improving our network, and investing in long-term solutions to secure future water supplies. In the last month, we've recovered more than 12.5 million litres of water, enough to fill five Olympic-sized swimming pools, using innovative technology to find hidden leaks and repair them quickly.

We're also investing in projects like Havant Thicket Reservoir, which will help provide a more resilient water supply for future generations.

Read more: https://www.southernwater.co.uk/latest-news/leaks/

30/07/2026

Our work to restore Lukely Brook on the Isle of Wight is creating healthier habitats for wildlife, improving local green spaces and helping the river adapt for the future.

See the transformation in our latest video and discover the power of river restoration!🌱💧

Find out more about the work they do👉https://ow.ly/L4op50ZuICW

21/07/2026

Meet the Team Behind the Tap at Southern Water helping to protect and improve the environment and water quality across the region. 🌿💧

From monitoring some of our most important rivers to trialling innovative solutions that support both water quality and wildlife, our Environment Teams are working with partners across the region to better understand and protect the natural world around us.

Discover some of the people, projects and ideas helping to make a difference.

20/07/2026

Our Catchment Team work year-round to protect the land around our water sources. By regularly testing water quality and tracking things such as nitrates, phosphates and pesticides, they can spot changes early and help improve water quality for people, wildlife and the environment, helping to keep our waterways safe and healthy for generations to come🌱💧

Find out more about the work they do👉 https://ow.ly/744j50Zq2Z8

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