Norfolk Fire & Rescue Service

Norfolk Fire & Rescue Service Norfolk Fire and Rescue Service, England - a service provided by Norfolk County Council Please help us to keep these pages a safe space for everyone.

Please do not use our social media channels if you need help in an emergency- always call 999. Our social media accounts allow us to highlight our work in communities, provide safety advice and education, and details of incidents where we need the public to follow guidance. We use our accounts to engage with and get the thoughts of people across the county. We appreciate your support in helping us

to make Norfolk safer for everyone. When interacting with our social media accounts please follow this guidance:

* Be civil, tasteful and relevant
* Do not post messages that are unlawful, libellous, harassing, defamatory, abusive, threatening, harmful, obscene, profane, sexually oriented or racially offensive
* Do not swear
* Do not post content copied from elsewhere, for which you do not own the copyright
* Do not publicise your, or anyone else's, personal information, such as contact details
* Do not impersonate someone else
* NFRS is a part of Norfolk County Council. The council itself, as opposed to its political administration, must be politically neutral in its communications. Therefore, do not use any of our pages to promote party political messages or other political content. We reserve the right to block users or hide messages where the above guidance is not adhered to.

21/06/2026

❤️Happy Father’s Day from all of us to you!

Today we’re thinking of and celebrating dads everywhere across Norfolk - from those in our service to those in our communities. To fathers, stepfathers, and those who are no longer with us but always remembered, thank you for everything.

💙Mental health matters and we know men are less likely to seek support for mental rather than physical health concerns.H...
20/06/2026

💙Mental health matters and we know men are less likely to seek support for mental rather than physical health concerns.

Here at Norfolk Fire & Rescue Service we often attend emergencies involves people in mental health crisis.

If you’re struggling, speak out and get support. Not sure where to start? Call Samaritans on 116 123- they are available around the clock.

Men's Health Forum

⏰ Four days to go until the Royal Norfolk Show!If you’re heading to the show, make sure to swing by the Emergency Servic...
20/06/2026

⏰ Four days to go until the Royal Norfolk Show!

If you’re heading to the show, make sure to swing by the Emergency Services Village Arena and see what we’ve been up to.

There’s a real mix to get stuck into at our stand, whether you fancy getting hands-on, learning something new, or just having a look around:
🚒 Climb aboard and explore one of our fire appliances up close
🔥 Have a go at our Spark or No Spark game and test your fire safety knowledge
🐶 See our Urban Search and Rescue dog showcasing their skills
💪 Catch our firefighters in action with live fitness demonstrations
🚗 Put your reactions to the test on our driving distractions challenge
📝 Chat to the team about volunteering and how to get involved

It’s a great chance to meet the people behind the Service, ask questions, and find out more about how we help keep Norfolk safe.

👋 Come and find us from 10am on both days – we’d love to see you there!

19/06/2026

We might be biased but we think we’ve got the smartest wheels in town!
Looking forward to seeing everyone this weekend at the brilliant Wheels Festival.
🔥 Incident permitting we’ll have a crew there alongside our prevention and engagement teams. You can find out about staying safe and on-call recruitment.
Come and see us, and don’t forget your sun cream or you’ll look as red as a 🚒

🚒This week, our new wholetime recruits were practising their water rescue skills at Horstead Mill.💧If you’re planning to...
19/06/2026

🚒This week, our new wholetime recruits were practising their water rescue skills at Horstead Mill.

💧If you’re planning to head to the beach, broads, or spend time around water this summer, it’s important to keep yourself, your family, and your friends safe.

It’s easy to get caught up in the moment and overlook potential risks, so keep these simple tips in mind:
🤝 Don’t swim alone – make sure someone knows where you’re going and when you’ll be back
🦺 Wear a life jacket when boating or taking part in water sports
🍸 Avoid alcohol or drugs around water
⭐ If you get into difficulty, lie on your back in a star shape and float to live
📞 If you see someone in trouble, call 999 – never enter the water after them

We now know that the most likely cause of the fire we were called out to last night at a waste transfer centre in Costes...
19/06/2026

We now know that the most likely cause of the fire we were called out to last night at a waste transfer centre in Costessey was a lithium-ion battery.

14 crews attended the incident, which involved 50 tonnes of shredded waste, accompanied by the water carrier, control unit and drone from Wymondham and the ALP from Earlham.

This fire is a real reminder not to put any items with lithium-ion batteries in your household waste bins. When these get compacted in the refuse lorry, it damages the cells in the battery, causing it to go into what's called thermal runaway. And this is when we see these fast, fierce and sometimes fatal fires.

Area Manager, Emyr Gough, Head of Prevention and Protection at Norfolk Fire & Rescue Service said: "When waste decomposes, it can produce heat which makes it more likely for any malfunctioning lithium-ion battery to ignite.
"With this incident, we'd like to thank FCC Environment for their diligence in raising the alarm quickly and having good procedures in place, which prevented further damage."

There are different ways of disposing of your lithium-ion batteries, depending on where you live in Norfolk:
Norwich City Council - separate out your batteries and leave them in a plastic bag for collection with your recycling.
Broadland District Council - separate out your batteries and leave them in a plastic bag for collection with your recycling.
South Norfolk Council - book a collection via a simple form on the website or call 01508 533830 to arrange for a free collection of small electrical items and batteries.
All other councils - please check local arrangements

Norfolk's recycling centres are currently unable to accept small electricals and batteries following the fire at the recycling centre in Thetford. The team are working hard to resolve this, but in the meantime, we advise people to keep any lithium-ion batteries (or items with these batteries in) at home - away from direct sunlight, in a non-metal container, such as a plastic box or bag.

You can also take items with lithium-ion batteries back to the retailers that sell them.

We'd like to stress that these batteries are only dangerous when they become worn or damaged and you can usually tell this if it's hot/bulges/makes a noise or has visible signs of wear and tear. In this case, please try and store the battery outdoors out of direct sunlight.

⚠️Norfolk is currently under an amber heat health alert. Warmer, drier conditions can increase the risk of wildfires, bu...
19/06/2026

⚠️Norfolk is currently under an amber heat health alert.

Warmer, drier conditions can increase the risk of wildfires, but there are things we can all do to help keep our communities safe:
🍽️ Avoid using barbecues in fields, parks, open grassland or forests
🚬 Make sure ci******es are fully extinguished and never drop them on dry ground or throw them from a car window
🥛 Take any glass bottles home with you - sunlight through glass can easily start a fire

📞 If you spot a wildfire, call 999. We also recommend downloading the What3Words app to help emergency services pinpoint your exact location quickly.

For more tips on barbecue and wildfire safety, head to the link in the comments.

We were called to a fire at a Waste Transfer Centre in Costessey, near Norwich, at 17:37 this evening. At its height, ei...
18/06/2026

We were called to a fire at a Waste Transfer Centre in Costessey, near Norwich, at 17:37 this evening. At its height, eight fire appliances – approx. 50 firefighters - and several of our specialist units were in attendance.

The fire involved 50 tonnes of shredded waste and is now under control. Crews are making good progress. We will continue to be on scene throughout the evening and into the night and have relief crews now in attendance.

During the incident, we have had 14 crews in attendance, including relief pumps. Crews from Earlham, Sprowston, Hethersett, Carrow, Dereham, Aylsham, Reepham, Long Stratton, Wroxham, Downham Market, Watton, Holt and Stalham have been in attendance. Plus the water carrier, control unit and drone from Wymondham, ALP from Earlham and a drone.

This message is for information only and to advise people to stay clear of the immediate area to allow our crews to work safely.

Our central district crew are training tonight in Hellesdon, testing fire and rescue skills in disused buildings.This is...
18/06/2026

Our central district crew are training tonight in Hellesdon, testing fire and rescue skills in disused buildings.

This is a routine event so do not be alarmed if you see a large emergency services presence in the area.

Please remain clear of the site to allow our teams to train safely. Thanks for your support.

🚪 This incident is a strong reminder of why closing internal doors matters.Closed doors can slow the spread of fire and ...
18/06/2026

🚪 This incident is a strong reminder of why closing internal doors matters.

Closed doors can slow the spread of fire and smoke, giving you crucial extra time to escape safely.

In this incident, a householder had closed their kitchen door before the fire had started. The photos demonstrate how this helped to minimise the damage to the home.

🔥Get into the habit of shutting doors overnight and when you leave home – it can make all the difference.

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Operations And Communications Centre, Jubilee House, Falconers Chase
Wymondham
NR180WW

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