We make sure we're available to respond to your comments and queries between 9am and 5pm from Monday to Friday. And sometimes we'll check in at the weekend because we've missed you :) Got a membership enquiry? Please email: [email protected]
*Our Facebook ‘House Rules’*
We want our page to be a place where people can share how they feel about the National Trust and talk abou
t their experiences in a fun environment. It helps us to learn and grow. These house rules aim to ensure everyone can enjoy themselves while they’re here:
We ask you to be nice and polite to one another – you almost always are! - and respect each other’s views and comments. We ask all users to ensure your contributions are civil, polite, tasteful and suitable for all ages. We won't tolerate disruptive, offensive or abusive behaviour, unlawful or objectionable content. This includes any material which might be defamatory, offensive, infringing, obscene, lewd, pornographic, violent, abusive, insulting, threatening, harassing, discriminatory, blasphemous, indecent or otherwise unlawful or objectionable. It also includes any material which is aggressive, argumentative or likely to be construed as bullying. No spamming or repetition, please, nor off-topic material in subject-specific threads or areas.
*Moderation policy*
In general, we don’t moderate posts – except on the rare occasion that someone has used offensive language or made libellous allegations about named or identifiable individuals on our page. We have a duty to protect our staff and volunteers, so while deleting comments is totally out of character for us, our legal position is that any post containing a libellous accusations, should be removed. We’ll also remove any posts that in any way target individual teams or members of staff. If any correspondent has feedback to share about any individual members of staff or teams in the organisation, please get in touch with us directly so we can share our complaints procedure. If an individual continues to post offensive, threatening or libellous content then we’ll be forced to block that person from the page. We won’t tolerate postings, content, or links that are racist, sexist or homophobic. We also don’t permit linking to or posting any content which endorses illegal activity, or any activities against the values of the National Trust. If you’re concerned that a posting or user content has broken any of our house rules or you’re worried about any comment or content then please send us an email to [email protected] and let us know. Finally, please note that the views on our page are created by our community and don’t necessarily represent the views or opinions of National Trust.
