Housing Services

24/06/2026

Tomorrow (Thursday 25 June) our repairs phone lines will only be taking emergency calls. This is due to staff training.

We apologise for any inconvenience caused.

23/06/2026

Our Housing Repairs Team is attending mandatory all-day training on Thursday, 25th June. To ensure we can assist with critical issues, please contact us by phone only in the event of an emergency.
For emergency repairs, please use our out-of-hours phone lines at 01904 630405 or 01904 427699.
We apologise for any inconvenience this may cause and appreciate your understanding as we work to improve our service.

22/06/2026

On Thursday 25 June our repairs phone lines will only be taking emergency calls. This is due to staff training.

We apologise for any inconvenience caused.

19/06/2026

Join the Wellbeing Walking Group every other Thursday from 1pm to 2pm.

The walk starts from Yor Community Wellbeing Hub at Acomb Garth, Oak Rise, Acomb.

Wellbeing Walking Group - Fortnightly on a Thursday 1-2pm

19/06/2026

The Mental Health Floating Support Service provides flexible, creative, responsive housing and mental health support to adults in the community.

They offer support with:
• addressing debt and budgeting issues
• dealing with Antisocial Behaviour (ASB)
• claiming the correct benefits
• accessing training, education and employment
• social isolation
• accessing physical or mental health support

The service is suitable for any person/couple over 18 years of age struggling with housing-related issues or whose circumstances are having a negative impact on their housing and wellbeing

All referrals are received through the York Single Access Point at City of York Council.

Please contact us on 01904 554500 or visit www.york.gov.uk/SingleAccessPoint to complete the referral form.

18/06/2026

Looking to rent a garage in York?

You don't have to live in York, or be a council tenant, to rent one of our garages.

This week's garage bidding cycle is now open so visit www.york.gov.uk/AvailableCouncilGarages for further information.

We are now accepting bids for garages at 5 locations.

Restrictions may apply to some garages.

18/06/2026

This week's bidding cycle is now open.

For those with an active housing application, you have until midnight on Tuesday 23 June to show an interest in any properties.

This week there are 5 properties:
1x 1 bed property
4x 2 bed properties

Restrictions may apply to some properties.

Please note that customers can only see properties they are eligible to bid on.

17/06/2026

are looking for community researchers to help bring services together to improve housing support in York.

Contact the Lived Insights team if you:
• have lived experience of homelessness, resettlement services or housing instability
• care about fairness and making sure people's voices are heard
• are interested in learning new skills
• enjoy talking with and supporting others.

Find out more by emailing [email protected], calling 07392 203 211 or visiting https://livedinsights.org/were-recruiting/

Or meet the team at the weekly Community Research Café at St Denys Community Hall, Mondays 1 to 3 pm.

17/06/2026

Register for the Open Housing portal at www.york.gov.uk/OpenHousing

Our portal brings together housing services, and registering will allow you to:
• apply for housing
• check your rent account
• make a payment
• send a message
• email your Housing Management Officer
• view your repairs
• report anti-social behaviour

You can set up or log in to your Open Housing account online, using your tenancy reference, which starts "1900" or "600", or your application reference which starts "800".

16/06/2026

If you need to make a complaint, you can find information about complaints, compliments, comments or concerns procedures on our website at www.york.gov.uk/4Cs
If you have a repair or a problem with a repair, please call us on 01904 551550 (option 4, option 1).
If you're not happy with our repairs, see www.york.gov.uk/ComplaintsAboutRepairs