NHIS Ghana, Accra (2026)

05/08/2026

Central Regional NHIA Management pays a courtesy call on Osabarimba Dr Kwesi Atta II

The NHIA Central Regional Management under the leadership of its Acting Regional Director, Mr Kojo Sekyere Koi Thompson has paid a courtesy call on the Omanhene of Oguaa Traditional Area, Osabarimba Dr Kwesi Atta II who also serves as a Council of State member, at the Emintsimadze Palace in Cape Coast.

The meeting which occurred on Monday, July, 20, 2026 provided an opportunity for the Ag. Regional Director to officially introduce himself and his management team and to brief the Traditional council on the activities of the Authority in the Central Region.

In his address, Mr Thompson indicated that it was customary and incumbent on him to formally introduce himself to the traditional authority. ‘It has been a year since I started serving as the Ag. Central Regional Director of the NHIA. This visit should have been earlier but the complexities and exigencies of job has delayed it, he said, imploring the traditional ruler and his cabinet.

A key highlight of his address was his appreciation for the favorable environment which he had enjoyed within the past year of his administration. For the past year, I have not been harassed as an unknown entity. I applaud your leadership for creating a cordial atmosphere for all to flourish, he said.

He ended his address by seeking the guidance,support, and Blessings of the Omanhene to make region one of the best nationally in all things especially in the attainment of UHC.

Osabarimba Dr Kwesi Atta II in his response thanked the Mr Thompson and his team for the visit.
He, however urged, them to give of their best, emphasizing that health is paramount to national development. ‘A healthy people build a healthy nation and the NHIA’s contribution to this drive is very important’, he said.
He went further to encourage the NHIA management to prioritize preventive health education as a core objective in its efforts to promote healthy living and drive insurance enrollment. This in his opinion could help disease prevention and ultimately save lives.

He appealed to the NHIA Management to organize a card registration exercise for all his 42 sub-chiefs and to brief them on new developments within the NHIS.

Concluding his address, Osabarimba assured the NHIA management team of his continued support and that of his 42 sub-chiefs to help the Authority achieve its objective of improving access within the traditional area and the region at large.

As a gesture of goodwill, the Ag. Regional Director presented NHIS Souvenirs including branded mugs,pens, diary, caps, key holders and educational materials on NHIS to Osabarimaba Dr Kwesi Atta II.
Dr Victor Asare Bampoe
Dr. Kwesi Djokoto
Oswald Mensah
Faustina Dery
Sung Naa Ma Hikma

05/08/2026

Savannah Region NHIA Organizes Mid-Year Performance Review Meeting

The Savannah Regional Office of the National Health Insurance Authority (NHIA) has held its Mid-Year Performance Review Meeting to assess its performance and strategize for the second half of the year towards sustaining the Universal Health Coverage (UHC) achieved by the Region in 2025.

The meeting was held on July 30, 2026, in the Regional Office Conference Room.

Participants included Regional Office staff, District Managers, District Public Relations Officers (PROs), District Accountants, and Management Information Systems (MIS) Officers.

The meeting aimed to review activities undertaken by the Region between January and June 2026, assess performance in key indicator areas—including UHC status, NeHFAMS, vulnerable group registrations, mobile renewal, contact updates, and verification—and adopt and share best practices, ideas, and strategies to improve the Region’s overall performance, while positioning the Region as a positive reference point for other regions.

In his welcome address, the Acting Regional Director, Mr. Abudulai Kasimu, thanked all participants for arriving early for the meeting. He stated that the NHIA, unlike other institutions, would not regard unethical practices and poor customer service as acceptable norms. He therefore admonished staff to demonstrate higher levels of commitment and dedication to their assigned duties in achieving the Authority’s key performance indicators. He also encouraged participants to actively contribute ideas and strategies for the collective interest and betterment of the Region.

Presentations

The Acting Regional Director, Mr. Abudulai Kasimu, took participants through a presentation on Membership and Regional Operations (MRO) at the national level, while the Operations Manager, Mr. Mahama Sakara, presented on the Region’s performance during the first half of 2026. Mr. Gbaran Gbolo, a Senior Monitoring and Evaluation (M&E) Officer, also delivered a presentation on the District Office Monthly Operational Report. Each District Manager subsequently presented on their district’s mid-year performance and outlined strategies to be adopted during the remaining half of the year.

Providing further clarification during his presentation, the Operations Manager stated: “At mid-year, the Region’s active membership stood at 592,991 against a target of 607,087, representing 98%. Also, we achieved mid-year active indigent registration of 413,733 against a target of 429,552, representing 96% of the target. Actual mid-year registration stood at 127,912 against a target of 303,544, representing 42%.”

An open forum provided participants with the opportunity to share ideas, strategies, suggestions, best practices, and constructive feedback on achieving the Region’s key performance indicators (KPIs).

District Managers were advised to be tactically diplomatic in handling and channeling staff grievances. They were equally encouraged to keep their staff motivated to create a conducive working environment that would improve membership performance.

Participants, while outlining challenges affecting performance, identified financial and budgetary constraints, transportation and logistical deficiencies, illegal charges, and poor network connectivity as major obstacles to the smooth operation of their schemes across the Region.

In his closing remarks, the Acting Regional Director commended staff for their dedication to duty, perseverance in the face of challenges, and hard work over the years, which he said had contributed to the Region’s performance so far. He further admonished staff, particularly the District Managers, to take School Feeding Registration seriously and to liaise with their respective District Social Welfare Officers to identify all indigents and ensure they are registered.

Story by: Victor Suglo and Jacob Nwaangu Gbelinyari (Savannah Regional Office)

05/08/2026

NHIA Rallies District Stakeholders to Support Successful OTAC Rollout in Western North

The National Health Insurance Authority (NHIA) is rallying support from District Assemblies, the Ghana Health Service, and other key stakeholders in the Western North Region to ensure the successful rollout of the One-Time Attendance Code (OTAC) under the National Health Insurance Scheme's Electronic Health Facility Attendance Management System (NeHFAMS).

As part of the ongoing two-week implementation exercise, a delegation led by the Acting Director of Management Information Systems (MIS), Mr. Joe Annor-Darkwah, paid courtesy calls on the District Chief Executive (DCE) for Bodi, Mr. Stephen Baidoo, and the Western North Regional Director of Health Services, Dr. Paulina Clara Appiah, to brief them on the initiative and seek their collaboration ahead of the pilot implementation of the OTAC system in the Bodi District.

The delegation comprised the Acting Deputy Director of MIS, Mr. Orison Afflu; Deputy Director, MIS Infrastructure, Mr. Clement Aboagye-Ampah; Acting Regional Director, Mr. Frank Duku; MIS Principal Manager, Mr. Leslie Israel; Regional Operations Manager, Mr. Isaac Damptey; Senior Support Manager, Mr. Victor Baidoo; and members of the Regional MIS team.

The engagements formed part of the Authority's stakeholder mobilisation strategy aimed at strengthening collaboration with local government and health sector leadership to ensure the smooth implementation of the OTAC system across the region.

Mr. Stephen Baidoo welcomed the initiative and commended the NHIA for introducing an innovative digital intervention to improve accountability and efficiency within the National Health Insurance Scheme. He pledged the Assembly's full support for the rollout and assured the implementation team of the Assembly's readiness to collaborate with the NHIA and healthcare providers to ensure the initiative succeeds.

Similarly, Dr. Paulina Clara Appiah reaffirmed the commitment of the Ghana Health Service in the region to supporting the implementation of the OTAC system. She noted that effective collaboration between the NHIA, health managers, and service providers would be essential to ensuring a smooth transition to the new attendance verification system.

Following the stakeholder engagements, the implementation team engaged credentialled healthcare providers from the Bodi, Sefwi Akontombra, and Juaboso districts in a sensitisation session on the implementation and use of the OTAC system in Bodi.

The engagement focused on strengthening patient attendance verification, improving claims management, and supporting the implementation of the Free Primary Healthcare Programme.

In his welcome address, the Acting Regional Director, Mr. Frank Duku, thanked healthcare providers for their continued partnership with the Authority and urged them to embrace the new system to ensure its successful implementation.

Addressing the participants, Mr. Joe Annor-Darkwah reiterated that the rollout forms part of the NHIA's broader digital transformation agenda to strengthen claims management and support the implementation of the Government's Free Primary Healthcare policy. He explained that the successful implementation of the OTAC system would enhance accountability, improve data quality, and facilitate more efficient claims processing.

He further announced that the system is expected to be piloted in selected healthcare facilities across the various districts in the Western North Region next week, making the current stakeholder engagements and provider training critical to the success of the pilot phase.

The Application Manager at the MIS Directorate, Mr. Enoch Afanyi, later demonstrated the operational processes of the OTAC system, taking healthcare providers through the member authentication process and key system functionalities.

The engagement concluded with an interactive session during which participants sought clarification on the implementation process, claims management procedures, and the integration of the OTAC system with the Free Primary Healthcare Programme. The NHIA implementation team addressed the concerns raised and encouraged providers to support the successful rollout of the initiative.

Report by: Vivian Arthur
Photo: Barbara Aikins

Dr Victor Asare Bampoe
Dr. Kwesi Djokoto
Oswald Mensah
Faustina Dery
Sung Naa Ma Hikma

04/08/2026

What They Had To Say!
The impact of NHIS Campus Connect at Wiawso College of Education, Sefwi Wiawso is best told through the voices of the Dean and students.

Hear their thoughts on the initiative and how it is helping to bring NHIS closer to the campus community.

NHIS… Your Access To Healthcare!!

04/08/2026

NHIS Campus Connect at Wiawso College of Education, Sefwi Wiawso!

A successful engagement filled with health education, awareness, and meaningful conversations with students. We brought NHIS services closer, empowering the youth to stay informed and connected to quality healthcare.

Thank you, Wiawso College of Education, for the warm reception.

NHIS… Your Access To Healthcare!!

04/08/2026

UTV report on the NHIS Campus Connect programme at Koforidua Technical University.

04/08/2026

NHIA Greater Accra Region Embarks on Mass Registration & Community Sensitization

The National Health Insurance Authority (NHIA), Greater Accra Region Office, has commenced a two-week intensive mass registration exercise running from August 3 to August 16, 2026, covering the Ga district and surrounding communities under the National Health Insurance Scheme (NHIS).

The exercise is aimed at increasing membership, creating awareness of the Scheme, and improving patronage among residents. Key services being offered include new registrations, renewals, and the linking of NHIS cards to Ghana Cards.

As part of the initiative, NHIA teams will visit communities within the catchment areas to educate residents on the benefits of the Scheme and the importance of maintaining active membership.

The exercise forms part of the Authority's broader effort to strengthen trust and improve relations between the NHIS and its members.
The initiative is being jointly championed by five district offices of the NHIS: Ga, Okaikwei, Dome, Sowutuom, and Weija.

Source and pictures: Angela Abawbio, PRO, GAR Office.

Dr Victor Asare Bampoe
Dr. Kwesi Djokoto
Oswald Mensah
Faustina Dery
Sung Naa Ma Hikma

04/08/2026

The NHIS Festive Pulse is at the Asafotufiami Festival from 5th–11th August. Join us for convenient NHIS services including linking your NHIS card to your Ghana Card and renewing your membership on the spot while enjoying the rich culture and traditions of Ada.

Stay active. Stay covered. Stay connected.

04/08/2026

The Seamless Flow of Healthcare Financing: How FPHC, NHIS and Mahama Cares Work Together

When Ghanaians hear about a new health programme, one question often follows: Do we really need another one?

That question has surfaced again with the introduction of the Free Primary Healthcare (FPHC) programme and the Ghana Medical Trust Fund, popularly known as Mahama Cares. For some, the immediate assumption is that these initiatives perform the same function as the National Health Insurance Scheme (NHIS).

They do not.

Instead, they represent different stages of a healthcare financing system designed to support people throughout their lives—from preventing illness before it starts to ensuring access to specialised treatment when it becomes necessary.

Think of healthcare as a journey rather than a single event. At different points along that journey, people require different kinds of support. A healthy Ghanaian may only need routine screening to detect a condition early. A patient may need treatment for malaria at a nearby health centre. Another patient living with kidney disease may require dialysis that costs far more than most families can afford. No single programme can effectively meet all these needs. That is why Ghana’s healthcare financing system is being strengthened through complementary interventions, each serving a distinct purpose.

The first point of contact is the Free Primary Healthcare programme. Its focus is simple but significant: keep people healthy for as long as possible.

The programme encourages every Ghanaian to undergo at least one comprehensive health screening each year. Detecting conditions such as hypertension and diabetes early gives people the opportunity to make lifestyle changes, receive timely medical care and prevent complications that are often more difficult and expensive to treat.

Free Primary Healthcare also removes financial barriers to treating common illnesses. At designated primary healthcare facilities—including CHPS compounds, health centres, public health units of polyclinics, health kiosks and other approved facilities—patients can receive treatment for common conditions such as malaria and cholera. By making basic healthcare more accessible, the programme strengthens communities while reducing pressure on higher-level health facilities.

As healthcare needs become more complex, the National Health Insurance Scheme takes over as the country’s principal source of financial protection.

For more than two decades, the NHIS has enabled millions of Ghanaians to access essential outpatient and inpatient healthcare services without bearing the full cost of treatment. The Scheme’s benefit package covers a broad range of services, helping families avoid the financial strain that often accompanies illness. This is why enrolling on the NHIS and renewing membership regularly remain essential. An active membership ensures continued access to healthcare when it is needed most.

Yet even comprehensive health insurance has its limits. Some chronic and highly specialised conditions require treatments that are exceptionally expensive and fall outside the NHIS benefit package.

This is where the Ghana Medical Trust Fund—Mahama Cares—fills an important gap.

The Fund is designed to provide financial support for eligible patients living with chronic non-communicable diseases and other specialised conditions requiring costly treatment, including kidney failure that requires dialysis. For many families, this additional support can mean the difference between receiving life-saving care and being unable to afford it.

Seen together, these three interventions are not competing programmes but complementary pillars of a single healthcare financing system. One focuses on preventing disease and treating common illnesses at the community level. Another protects people against the cost of essential healthcare services throughout the country. The third steps in when specialised treatment places an overwhelming financial burden on patients and their families.

This layered approach reflects an important shift in healthcare policy. It recognises that a strong health system should not only respond when people become seriously ill; it should also help them stay healthy, detect diseases early and provide financial protection when advanced care becomes unavoidable.

As Ghana continues its journey towards Universal Health Coverage, the relationship between the Free Primary Healthcare programme, the NHIS and Mahama Cares becomes clearer. They are not different answers to the same problem. They are different solutions to different healthcare needs.

Together, they create a continuum of care that supports Ghanaians at every stage of life—from prevention and primary care to essential health insurance and specialised treatment. It is this complementarity, rather than duplication, that gives the healthcare financing system its greatest strength.

Written by: Shaniece Palm

04/08/2026

NHIA Commences Two-Week OTAC Rollout in Western North Region

The National Health Insurance Authority (NHIA) has commenced a two-week rollout of the One-Time Attendance Code (OTAC) under the National Health Insurance Scheme's Electronic Health Facility Attendance Management System (NeHFAMS) in the Western North Region.

The exercise forms part of the Authority's nationwide implementation strategy to strengthen claims management and improve the integrity of service authentication under the National Health Insurance Scheme (NHIS).

Courtesy Visits to Key Stakeholders

The Acting Director of Management Information Systems (MIS) and Project Director, Mr. Joe Annor-Darkwah, who is leading the implementation team, paid a courtesy visit to the NHIA Western North Regional Office before proceeding to the Sefwi Wiawso District Office to engage staff and discuss preparations for the rollout.

As part of the day's activities, a selected delegation also paid courtesy calls on the Western North Municipal Chief Executive (MCE), Mr. Dominic Gyasi, and the Chief of Sefwi-Boinzan, Nana Ofori Ahenkan II, who also serves as the Kontihene (Krontihene) and Acting Paramount Chief of the Sefwi Wiawso Traditional Area.

The delegation comprised the Acting Deputy Director of MIS, Mr. Orison Afflu; Deputy Director, MIS Infrastructure, Mr. Clement Aboagye-Ampah; Acting Regional Director, Mr. Frank Duku; MIS Principal Manager, Mr. Leslie Israel; Regional Operations Manager, Mr. Isaac Damptey; and members of the Regional MIS team.

The visits were aimed at informing key stakeholders about the rollout of the OTAC system and seeking their support to ensure its successful implementation across the region.

Receiving the delegation, the MCE, Mr. Gyasi, welcomed the initiative and commended the NHIA for deploying innovative digital solutions to improve healthcare delivery. He pledged the Assembly's full support for the successful implementation of the OTAC system and encouraged continuous collaboration between the Authority, healthcare providers, and local authorities to ensure the initiative achieves its intended objectives.

Nana Ofori Ahenkan II also expressed his support for the implementation of the OTAC system, describing it as a timely intervention to improve healthcare service delivery in the region. He encouraged the Authority to intensify public education on the new system to enable residents to understand its purpose and benefits.

Healthcare Provider Stakeholder Engagement

The implementation team later engaged credentialled healthcare providers at Sefwi Dwenase to sensitise them on the implementation and use of the OTAC system, which seeks to strengthen patient authentication, improve claims management, and support the Free Primary Healthcare Programme.

Welcoming the participants, the Acting Regional Director, Mr. Duku, expressed appreciation to the providers for their continued partnership with the Authority. He described the OTAC rollout as a significant milestone in the NHIA's digital transformation agenda, noting that the system would enhance transparency, improve claims credibility, and strengthen public confidence in the NHIS. He urged providers to actively participate in the training and embrace the new authentication process to ensure a smooth and successful implementation across the region.

Addressing the participants, the Acting Director of MIS, Mr. Annor-Darkwah, reiterated that the rollout forms part of broader efforts by NHIA Management to support the implementation of the Government's Free Primary Healthcare policy and the proposed upward review of NHIS tariffs.

He disclosed that the Authority has proposed significant tariff adjustments, with some services expected to receive increases of up to 100 percent or more, to reduce the incidence of illegal charges and co-payments borne by NHIS members. According to him, the proposed tariff adjustments will help improve service delivery and ensure that healthcare providers are adequately reimbursed for services rendered.

Mr. Annor-Darkwah explained that the Government's approval of the proposed tariff adjustments is closely linked to the Authority's ability to strengthen claims management systems and enhance accountability through digital innovations such as OTAC. He noted that the system will improve patient attendance verification, minimise fraudulent claims, and ensure that reimbursements are based on genuine healthcare services provided to NHIS members.

He urged providers to fully embrace the new system to ensure its successful implementation and improve the efficiency of healthcare service delivery.

Demonstration of the OTAC System

The Application Manager at the MIS Directorate, Mr. Enoch Afanyi, took participants through the operational processes of the OTAC system and demonstrated how healthcare providers can authenticate clients, manage patient attendance records, and navigate the enhanced digital platform to facilitate efficient claims processing.

Participants took the opportunity to ask questions on the implementation process, operational procedures, claims processing mechanisms, and the integration of the OTAC system with the Free Primary Healthcare Programme. Members of the NHIA implementation team addressed the concerns raised and provided the necessary clarifications to enhance participants' understanding of the system and its expected benefits.

Report by: Vivian Arthur
Photo: Barbara Aikins

Dr Victor Asare Bampoe
Dr. Kwesi Djokoto
Oswald Mensah
Faustina Dery
Sung Naa Ma Hikma

NHIS Ghana

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