Department of Consumer Affairs - Guyana

Department of Consumer Affairs - Guyana The Role of the Department of Consumer Affairs is to enhance the lot of the consumer in every aspect of the business environment. The Department’s key outputs are drafting consumer policies and legislation, implementation of regulatory systems to ensure compliance with legislation when enacted, implementation of a public education programme which will increase the public’s appreciation of their consumer rights.

Operating as usual

Important message from the CCAC
05/09/2021

Important message from the CCAC

The more you know.
#consumerprotection
#ccac

02/09/2021

The more you know.
#consumerprotection
#ccac

26/08/2021

It is important to know.
Give us some correct answers and win yourself a CCAC branded token.

#
#CCAC

Happy International #YOUTHDAY2021
12/08/2021

Happy International #YOUTHDAY2021

Happy International #YouthDay!🎉

Today, we are coming together to celebrate the voices of our Next Generation Leaders Network. They are the future innovators, thinkers and problem-solvers of the global #consumer movement. Consumers International are committed to empowering and supporting them to drive meaningful change.

🌟Meet the network here: https://bit.ly/3AilgXj

📢Read their ambition for 2030 here: https://bit.ly/3iuQ1lX

We have also marked #InternationalYouthDay by launching our Instagram!📸 We are delighted to be showcasing the voices of our Next Generation Leaders Network and hope you will follow us to keep up with the latest Consumers International news.

Follow us here: https://bit.ly/3lve9qc

"The right to vote, or equal civil rights, may be good demands, but true emancipation begins neither at the polls nor in...
01/08/2021

"The right to vote, or equal civil rights, may be good demands, but true emancipation begins neither at the polls nor in courts. It begins in our souls".
Emma Goldman

"The right to vote, or equal civil rights, may be good demands, but true emancipation begins neither at the polls nor in courts. It begins in our souls".
Emma Goldman

Meeting with Corentyne Berbice Hire Car Association. New Amsterdam to Moleson Creek.
28/07/2021

Meeting with Corentyne Berbice Hire Car Association. New Amsterdam to Moleson Creek.

Happening now Meeting with 56 Route bus operators/drivers
28/07/2021

Happening now Meeting with 56 Route bus operators/drivers

21/07/2021
20/07/2021

Suppliers have a duty to do the right thing.
#responsiblesuppliers #donotmislead

15/07/2021

Be smart. Avoid buying falsely marketed products.
#CCAC

Important message from the GA-FADD, Ministry of Health
13/07/2021

Important message from the GA-FADD, Ministry of Health

Government Analyst Food and Drug Department
Please see the current list of Approved Water Processors in Guyana attached.
#mohguyana

10/07/2021

Caring for the Elderly During the COVID-19 Pandemic.
Be kind and show empathy.
Here are 10 ways you can help the elderly and or people with underlying conditions living with you.
#mohguyana

08/07/2021
#IamCARICOM   Happy CARICOM DAY from Team DCA
05/07/2021

#IamCARICOM Happy CARICOM DAY from Team DCA

05/07/2021
02/07/2021

Consumers are increasingly concerned about plastic pollution and already taking action.

It is with complete shock that we recieve the news of the passing of the Former Director of Consumer Affairs Mr. Cliffor...
01/07/2021

It is with complete shock that we recieve the news of the passing of the Former Director of Consumer Affairs Mr. Clifford Zammett.

We unite in offering our condolences to Mr Zammett's family in their time of mourning. We assure you that the legacy that Mr. Zammett leaves behind offers both inspiration and challenge to anyone who aspires to emulate him.

We hope the many reminders that surround you of how he has enriched the lives of all who have had the privilege to be associated with him will soon bring you comfort and relief of sorrow.

May his soul Rest in Peace and Rise in Glory.

It is with complete shock that we recieve the news of the passing of the Former Director of Consumer Affairs Mr. Clifford Zammett.

We unite in offering our condolences to Mr Zammett's family in their time of mourning. We assure you that the legacy that Mr. Zammett leaves behind offers both inspiration and challenge to anyone who aspires to emulate him.

We hope the many reminders that surround you of how he has enriched the lives of all who have had the privilege to be associated with him will soon bring you comfort and relief of sorrow.

May his soul Rest in Peace and Rise in Glory.

The Ministry of Tourism, Industry and Commerce participated in a pop-up exposition in Region 6 - New Amsterdam Berbice. ...
29/06/2021

The Ministry of Tourism, Industry and Commerce participated in a pop-up exposition in Region 6 - New Amsterdam Berbice. Guyana Competition and Consumer Affairs Commission

The Department of Consumer Affairs in our continuous effort towards sensitizing consumers on their rights, responsibilit...
29/06/2021

The Department of Consumer Affairs in our continuous effort towards sensitizing consumers on their rights, responsibilities, and other consumer-related issues conducted a Student Lecture with Students of Berbice High School.

He never looks for praises.He's never one to boast.He just goes on quietly workingFor those he loves the most.
20/06/2021

He never looks for praises.
He's never one to boast.
He just goes on quietly working
For those he loves the most.

He never looks for praises.
He's never one to boast.
He just goes on quietly working
For those he loves the most.

The Department in our continued commitment to educating Students and Consumers, a student lecture and Popexpo was held i...
11/06/2021

The Department in our continued commitment to educating Students and Consumers, a student lecture and Popexpo was held in Bartica Region 7.

Happening Now Public Transportation Service Providers Training in Bartica Region 7
03/06/2021

Happening Now Public Transportation Service Providers Training in Bartica Region 7

May this Independence Day bring fortune and success for each and every one of us. May our country see more progress in t...
26/05/2021

May this Independence Day bring fortune and success for each and every one of us. May our country see more progress in the coming years! Happy Independence Day!

May this Independence Day bring fortune and success for each and every one of us. May our country see more progress in the coming years! Happy Independence Day!

24/05/2021

Join us.

24/05/2021

We are celebrating our 55th anniversary of Independence by highlighting exciting destinations across beautiful Guyana. Send us a photo of a location, resort or restaurant that you would like others to see and win exciting prizes. You must tag the Ministry of Tourism, Industry and Commerce and use the hastag #snapnshare55. Deadline is May 23.

It's our Director's Birthday.
19/05/2021

It's our Director's Birthday.

It's our Director's Birthday.

13/05/2021
Every year we observe May 12 as International Nurses Day along with the birth anniversary of Florence Nightingale, the f...
12/05/2021

Every year we observe May 12 as International Nurses Day along with the birth anniversary of Florence Nightingale, the founder of modern nursing. International Nurses Day is observed to honour nurses every year on May 12. Nurses are essential caretakers for a prosperous society. During this pandemic, their extraordinary contribution has proved to inspire their dedication and hard work towards nursing.

The theme for this year’s International Nurses Day is Nurses: A Voice to Lead-A Vision for Future Healthcare. Like doctors and other health care workers, nurses are at the forefront of fighting the Covid-19 pandemic.

Every year we observe May 12 as International Nurses Day along with the birth anniversary of Florence Nightingale, the founder of modern nursing. International Nurses Day is observed to honour nurses every year on May 12. Nurses are essential caretakers for a prosperous society. During this pandemic, their extraordinary contribution has proved to inspire their dedication and hard work towards nursing.

The theme for this year’s International Nurses Day is Nurses: A Voice to Lead-A Vision for Future Healthcare. Like doctors and other health care workers, nurses are at the forefront of fighting the Covid-19 pandemic.

Address

229 South Road Lacytown
Georgetown

General information

The policy objectives of the Department of Consumer Affairs is as follows:- (1) Formulate policies to aid in the development of the Consumers’ Association, Consumer Advisory Bureau and the Consumer Movement of Guyana ensuring a viable environment for their operation. (2) Formulate policies for the role of local authorities in consumer protection; (3) Work closely with the Guyana National Bureau of Standards on consumer protection issues; (4) Decide on the role of the Standards Bureau; (5) Implement the consumer education programmes and develop effective public relation policies on consumer issues and (6) Monitor pricing, procurement and identify cases of profiteering and hoarding and to eliminate them.

Opening Hours

Monday 08:00 - 16:30
Tuesday 08:00 - 16:30
Wednesday 08:00 - 16:30
Thursday 08:00 - 16:30
Friday 08:00 - 16:30

Telephone

+5922262505

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The Role of the Department of Consumer Affairs is to enhance the lot of the consumer in every aspect of the business environment.

http://parliament.gov.gy/publications/acts-of-parliament/consumer-affairs-act-2011/

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Comments

Good Morning. I recently read an article about making minibus complaints to your office. Could you pls tell me the exact procedure? Thanks!
THANKS TO THE MANAGEMENT AND STAFF OF CONSUMER AFFAIRS FOR A WONDERFUL JOB.
I BOUGHT A FREEZER FROM AN ESTABLISHMENT IN VREED EN HOOP. I WAS CHEATED BY THE STORE OWNER. I REPORTED THE MATTER TO THE CONSUMER AFFAIRS AND THEY QUICKLY RESOLVES THE MATTER. CONSUMERS IF YOU HAVE ANY PROBLEM MAKE USE OF CONSUMER AFFAIRS. I WOULD LIKE TO THANK THE MANAGEMENT AND STAFF OF THE CCA TO RESOLVE MY MATTER SO QUICKLY.
could you help with with a Guyana Power & Light actual meter reading of 4420 and a bill for 4735 for GY$22367 for 3/10/2019 was received, during querying the incorrect bill, information was received that the GPL connection to an unoccupied house was disconnected
ROBBING SINGER GUYANA INC - Georgetown I am so very very pi**ed and upset at the moment. I bought a SAMSUNG 32" LED FHD SMART TELEVISION on the 29th of September 2017 on my daughter's birthday for the Regular price (180 days)$98,300 and it stopped coming on the 9th July,2018 ; which I paid off in 3 months. Now Friday I went to them they said walk with the TV and they will check it and if is the adopter they will replace and I would just have to pay something because sometimes they have damaged TV that comes in container. I took the TV today they checked the adopter and it wasn't the adopter so the woman working in Service Department said my 6months warranty is up and that I will have to pay 38,000 to have the technician check it but first deposit a 10,000 for a diagnostic test by technician and after he diagnosed problem I will have to pay the 28,000 but mind you if any parts have to be bought I would have to do that or pay for their parts. So I said man can't you have the technician check the TV so I know what is the problem before I decide whether to fix it or it probably would be better to get an exchange or something. No I have to deposit the 10,000 and pay the rest of money (28,000) upon diagnostic test before it can he fixed. They informed me that they don't do exchange once the warranty is up and is best I had taken the TV on hire purchase ;then the warranty wouldn't be up and they could've been able to do something. So I asked"My 98,300 that I don't work for as a salary gone down the drain and I'm left at a lost". Can you believe no answer I spoke to the supervisor for the same Service Department and is the same B.S she gave to me. No proper customer service or satisfaction I will never again purchase another thing from SINGER GUYANA INC. I am disappointed and upset because my mother was a loyal customer and so am I and this is the treatment I get. My hard own 💰 gone down the drain without so much as a care in the world I wonder if was one of them would they have appreciated the same Service that I was given.
#Betterdigitalworld #WCRD2018 #digicelguyana #MassySupermarket #essequibopislandstour #DepartmentofconsumersAffairsguyana 😍 😍 😍 😍 😍 😍 😍 😍
Good to see you guys up and running.
Good day, I am looking for a contact number for Bloemfontein's Department of consumer affairs or the correct e-mail, please. I have been trying to het through to them for two days now...