Financial Services and Pensions Ombudsman - FSPO

Financial Services and Pensions Ombudsman - FSPO The Financial Services and Pensions Ombudsman is an independent, impartial, fair and free service

In 2017, the government decided to merge the offices of the Financial Services Ombudsman Bureau and the Office of the Pensions Ombudsman to form the FSPO. The FSPO was established by the Financial Services and Pensions Ombudsman Act 2017 and opened for business on 1 January 2018. We are funded by levies on financial services providers and by a grant from the government.

31/03/2026

Sa bhliain 2025, fuaireamar 7,004 ghearán. Ba é sin an líon is airde riamh agus ba mhéadú 13% é ar an bhfigiúr don bhliain seo caite.

Tá tuilleadh faisnéise faoi na cineálacha gearán a fuaireamar ar fáil inár bhForléargas ar Ghearáin 2025.

https://fspo.ie/publications/overview-of-complaints.asp

Sinéad suffered a life changing illness and tried to claim mortgage protection on her insurance policy. Feeling like nob...
30/03/2026

Sinéad suffered a life changing illness and tried to claim mortgage protection on her insurance policy. Feeling like nobody was taking her claim seriously, Sinéad turned to the FSPO to make a complaint.

Read the full case study and other case studies in our 2025 Overview of Complaints.

https://fspo.ie/publications/overview-of-complaints.asp

29/03/2026

Fuair OSAP 2,142 ghearán árachais sa bhliain 2025. Ba mhéadú 18% é sin i gcomparáid leis an líon a fuarthas sa bhliain 2024, agus méadú faoi dhó, beagnach, tagtha ar an líon gearán árachais laistigh de thréimhse trí bliana.

Faigh tuilleadh faisnéise inár bhForléargas ar Ghearáin 2025.

https://fspo.ie/publications/overview-of-complaints.asp

Joe believed he had found a legitimate currency trading website but ended up falling victim to a scam and lost nearly €4...
28/03/2026

Joe believed he had found a legitimate currency trading website but ended up falling victim to a scam and lost nearly €40,000.

Read the full case study and other case studies in our 2025 Overview of Complaints.

https://fspo.ie/publications/overview-of-complaints.asp

27/03/2026

Leanann an líon gearán a fhaigheann OSAP maidir le hidirbhearta faoi dhíospóid de bheith ag ardú, agus iad freagrach as 34% de na gearáin bhaincéireachta uile.

Áirítear leo sin fadhbanna le hidirbhearta calaoiseacha, mainneachtain faisnéis chruinn cuntais nó iarmhéideanna cruinne cuntais a sholáthar, mainneachtain bearta slándála a sholáthar, mainneachtain airgead a fháil, agus aistarraingtí neamhúdaraithe.

Faigh tuilleadh faisnéise inár bhForléargas ar Ghearáin 2025.

https://fspo.ie/publications/overview-of-complaints.asp

27/03/2026

The number of complaints received by the FSPO relating to disputed transactions continues to rise, with 34% of all banking complaints relating to this.

This can include issues with fraudulent transactions, failure to provide accurate account information or balances, failure to provide security measures, non-receipt of money, and unauthorised withdrawals.

Find out more in our 2025 Overview of Complaints.

https://fspo.ie/publications/overview-of-complaints.asp

When Matt's car broke down on the motorway late at night, his insurance company's breakdown assistance didn't help him. ...
26/03/2026

When Matt's car broke down on the motorway late at night, his insurance company's breakdown assistance didn't help him. The insurance company then denied his claim to cover the private towing service he was forced to use.

Read the full case study and other case studies in our 2025 Overview of Complaints.

https://fspo.ie/publications/overview-of-complaints.asp

25/03/2026

Tá Liam Sloyan, an tOmbudsman Seirbhísí Airgeadais agus Pinsean, tar éis a Fhorléargas ar Ghearáin don bhliain 2025 a fhoilsiú.

Léigh na hachoimrí agus na cás-staidéir ar roinnt de na gearáin a fuaireamar sa bhliain 2025.

https://fspo.ie/publications/overview-of-complaints.asp

Seirbhís neamhspleách, neamhchlaon agus chothrom atá ar fáil saor in aisce agus a chabhraíonn le gearáin ó thomhaltóirí, lena n-áirítear gnólachtaí beaga, in aghaidh soláthraithe seirbhísí airgeadais agus soláthraithe pinsean a réiteach is ea OSAP.

25/03/2026

The Financial Services and Pensions Ombudsman, Liam Sloyan, has published his Overview of Complaints for 2025.

Read the summaries and case studies of some of the complaints we have received throughout 2025.

https://fspo.ie/publications/overview-of-complaints.asp

The FSPO is an independent, impartial, fair and free service that helps resolve complaints from consumers, including small businesses, against financial service providers and pension providers.

22/03/2026

As Global Money Week 2026 comes to an end, we'd like to remind you of our services.

We are an independent, impartial, fair, and free service that helps consumers to resolve complaints about regulated financial service providers and pension providers.

If you're not satisfied with your financial provider’s response to your complaint, you can contact us. Find out more on our website: https://www.fspo.ie/make-a-complaint/how-to-make-a-complaint-to-the-fspo/

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