12/08/2026
Case Management at Ana Liffey is often misunderstood as simply linking people to services. In reality, it is a structured, evidence‑based approach grounded in the National Drug Rehabilitation Framework, where key workers and service users work together to build a shared care plan that reflects the person’s goals, pace and circumstances.
A key worker becomes a consistent, reliable point of contact, someone who helps coordinate supports, advocates across systems, and stays with the person as their needs change. This might involve healthcare, housing, treatment pathways, legal or social supports, or removing practical barriers that make progress harder.
Case Management is not about pushing people through a process. It’s about creating stability, reducing overwhelm and making sure no one has to navigate complex systems alone.