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National Care Experience Programme

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National Care Experience Programme

We ask people about their experiences to improve the quality of health and social care in Ireland.

The National Care Experience Programme is a joint initiative from the Health Information and Quality Authority (HIQA), the Health Service Executive (HSE) and the Department of Health. We ask people about their experiences of care in order to improve the quality of health and social care services in Ireland.

02/06/2026

We have published an international review of nursing home experience surveys.

The review looks at how nursing home experience surveys are designed and carried out in other countries.

Findings from the review will help to inform the next National Nursing Home Experience Survey in Ireland and will support a more inclusive approach to capturing the voices of nursing home residents.

Find out more at yourexperience.ie.

29/05/2026

Throughout May our team has been busy meeting the people close to National Inpatient Experience Survey! The National Care Experience Programme Director Rachel Flynn and Deputy Director Tracy O’Carroll have met with representatives from across the health regions and participating hospitals, supporting the launch of the 2026 National Inpatient Experience Survey.

Our team met with representatives from health regions including:
• HSE Dublin and Midlands at St. James’s Hospital on 6 May
• HSE West and North West at Galway University Hospital on 7 May
• HSE South and South West at Cork University Hospital on 14 May
• HSE Dublin and North East at Mater Misericordiae University Hospital on 14 May
• HSE Dublin and South East at St. Luke’s General Hospital Kilkenny on 22 May
• HSE Mid West at University Hospital Limerick on 27 May
Our sincere thanks to all our hosts, all who contributed and presented at these meetings, and all those who support us in disseminating the National Inpatient Experience Survey - getting it to patients and using their feedback to improve delivery of healthcare in Ireland.
As part of the National Care Experience Programme, a joint initiative of HIQA the HSE Ireland and the Roinn Sláinte, Department of Health, the National Inpatient Experience Survey captures the experience of patients in acute hospitals in Ireland.
To learn more please visit: www.yourexperience.ie

27/05/2026

From today, people who spent more than 24 hours in hospital in May will receive an invitation by text to participate in the National Inpatient Experience Survey!

This nationwide survey asks people to share their experiences of Ireland’s inpatient services, and spans every aspect of inpatient care, from admission to hospital, the ward environment, care and treatment, interaction with staff to discharge from hospital.

Learn more about this programme of engagement at www.yourexperience.ie

20/05/2026

Did you know that we recently launched the first ever nationwide National Mental Health Experience Survey?

We want to hear about all aspects of inpatient mental health care from people discharged between April and June 2026. The survey asks about:
💬 Admission
💬 Treatment and care
💬Involvement of family and friends
💬 Discharge planning
💬 Follow-up care

If you are invited to take part, please consider taking the time to tell us about your experience to help shape and improve mental health care in Ireland.

Visit yourexperience.ie to learn more.

13/05/2026

NCEP team members recently visited more of our partner sites to promote the National Mental Health Experience Survey and answer queries.

📸 Tembi Fashina, Project Lead, visited the Jonathan Swift Clinic in St James' Hospital and met with Gail Fitzsimons, Administration Manager.

📸 Tracy O'Carroll, Deputy Director of the National Care Experience Programme and Anna-Maria Verling, Project Lead, visited St Patrick's Hospital and met with Siobhan Fitzharris, Service User Engagement Lead, and Mary O'Hora, Information Centre Manager.

We were delighted to see National Mental Health Experience Survey posters and booklets in both hospitals promoting the survey and encouraging participation. This is Ireland's first nationwide mental health survey, and we want to hear from as many people as possible so we can learn from real experiences and improve care for everyone.

Visit yourexperience.ie to find out more.

07/05/2026

National Care Experience Programme Deputy Director Tracy O’Carroll and Project Lead Anna Maria Verling were delighted to meet with Assistant Director of Nursing Niall Delaney at St John of God University Hospital to discuss the recently launched National Mental Health Experience Survey.

This is the first ever national mental health survey, and we want to hear about people's experiences across all stages of inpatient mental health care, from admission and treatment to discharge and follow up.

Eligible participants will receive an invitation by post and can fill out the survey online using a QR code or return it via Freepost.

The survey is a joint initiative of Roinn Sláinte, Department of Health, Mental Health Commission Ire and HSE Ireland, facilitated by the National Care Experience Programme. To learn more about the survey, visit yourexperience.ie

05/05/2026

The first ever National Mental Health Experience Survey is now open to patients across all mental health hospitals and units in Ireland.
If you are discharged from a mental health hospital or unit between April and July 2026, you may be eligible to take part. Eligible participants will receive an invitation letter in the post a few months after discharge.
Your feedback on your experience of inpatient mental healthcare will be used to help shape and improve mental health services in Ireland.
The National Mental Health Experience Survey is a joint initiative of the Roinn Sláinte, Department of Health , Mental Health Commission Ire and the HSE Ireland facilitated by the National Care Experience Programme.
Find more information at www.yourexperience.ie.

02/04/2026

We are delighted to congratulate Tracy O’Carroll, Deputy Director of our National Care Experience Programme on her appointment as Adjunct Lecturer with University College Dublin's School of Public Health, Physiotherapy and Sports Science.
Through this role, Tracy will bring the findings from the National Care Experience Programme to UCD students, encouraging students and academics to access the national dataset that reflects the experiences of over 100,000 people across Ireland’s health services. Tracy is excited to collaborate with UCD on research projects that will highlight the voices and perspectives of people using health and social care services.
This collaboration not only strengthens strategic academic engagement and student learning but also fosters future research that places patient experience at the centre of improving healthcare services. Learn more about our NCEP programme on www.yourexperience.ie
Researchers can request access to the NCEP’s datasets here https://yourexperience.ie/about/contact-us/request-data-for-research/

26/03/2026

The National Care Experience Programme was delighted to speak to students at the TCD Nursing & Midwifery, this week.
Tina Boland, Project Lead, and Dr Lorna Sweeney, Research Analyst, presented the findings from our National Maternity Experience Survey in 2025.
The National Care Experience Programme is a joint initiative from HIQA, HSE Ireland and Roinn Sláinte, Department of Health.
To access the National Care Experience Programme’s national dataset for research, visit yourexperience.ie.

24/03/2026

Our National Care Experience Programme is working in partnership with the University of Galway on a project aimed at making the National Inpatient Experience Survey more inclusive and accessible for everyone.
Recently, members of our team took part in a workshop in Galway, bringing together representatives from marginalised communities, organisations working in inclusion health, and colleagues from the HSE Ireland and Roinn Sláinte, Department of Health.
This co-design workshop explored barriers to participation and opportunities to improve accessibility across our work. The insights gathered will guide the development of new, more inclusive approaches within our surveys.
The National Care Experience Programme is a joint initiative from HIQA, the HSE, the Mental Health Commission Ire and the Department of Health.

Address

National Care Experience Programme C/o HIQA George's Court, George’s Lane, Smithfield, Dublin 7
Dublin
D07E98Y

Opening Hours

Monday	9am - 5pm
Tuesday	9am - 5pm
Wednesday	9am - 5pm
Thursday	9am - 5pm
Friday	9am - 5pm

Telephone

+3531800314093

Website

http://www.yourexperience.ie/

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