27/05/2020
LightBulb Solutions has been commissioned by our client to assist with the recruitment of an IT Support Technician for a young and upcoming business. Our Client is a growing IT company that is now seeking to employ a forward-thinking and ambitious person to form part of the core support team to ensure continued growth and customer support. They are interested in an IT Support Technician to work between their help-desk office in Wexford Town and off-site with clients as a field service technician.
RESPONSIBILITIES
• Provide technical support on all IT matters in a professional & friendly manner.
• Diagnose and correct technical issues relating to hardware/software applications.
• Ensure excellent communication skills; written responses are accurate, professional, clear, and concise.
• Assist where necessary with server room maintenance activities.
• Perform hands-on technical support at the desktop level, including building/deploying new workstations, installing, upgrading hardware/software and configuring systems and applications.
• Perform solo or team on-site client visits for support and project implementation.
• Assist customers with relevant user guides and help build and maintain internal Knowledge Base.
• Ensure positive relationships are built and maintained with all involved parties (team, clients, suppliers).
• Ensure detailed documentation is always produced and maintained continuously.
• Ensure confidentiality of the information provided by customer (i.e. username, password, others)
• Ensure all operations are executed and monitored and potential issues are escalated and resolved in a timely fashion.
• Maintain internal IT infrastructure and security related projects.
• Monitor and maintain cloud-based infrastructure.
• Maintain the asset inventory and ensure it is always up to date.
• Assist Sales to scope hardware, software & project opportunities.
REQUIRED SKILLS
Candidates should be able to demonstrate an excellent understanding of hardware and network troubleshooting:
• Ability to understand and support operating systems including Windows 10, 8, 7, Server 2012, Server 2016, Server 2019.
• Ability to setup and maintain Active Directory, Azure AD, file sharing, printer sharing and other core Windows server and Azure features.
• Understand and support SQL server and databases.
• Ability to understand and support Microsoft 365 Business.
• Working knowledge of Google G-Suite.
• Working knowledge of Linux (Mainly Debian based), MacOS, iOS, iPadOS, ChromeOS and Android.
• Ability to understand, support and maintain networks including firewalls, routers, switches, access points, VPN’s, and policies.
• Ability to create and repair structured network cabling and execute in a tidy manor. Including comms rooms, cabinets, patch panels, etc.
• Be able to explain technical problems to non-technical people in “plain English”
• Ability to work towards achieving SLA with all customers.
• Client relationship management.
• Full clean driver’s license.
EXPERIENCE
• A minimum of 2 years’ experience in both on and off-site technical support.
• Relevant third level qualification is beneficial.
• Vendor (Cisco, Microsoft, Fortinet, etc) certificate qualification are beneficial.
• Autotask PSA, Datto RMM and IT Glue experience advantageous.
BENEFITS
• Further training, education and certification opportunities.
• Company phone, laptop and on-site desktop.
• Company vehicle.
• Growth & Promotion opportunity parallel to growth of the company.
• Company events & social hours.
CHARACTER
• Have a smart appearance, a friendly personality, be very IT literate, a good timekeeper, sense of humour and be willing to learn.
• Show a strong sense of customer service.
• Have good organisational, communication, interpersonal and administrative skills.
• Have the ability to prioritise and focus when dealing with multiple tasks/projects.
• Show the ability to develop a trusting relationship with owner, customers and clients.
• Demonstrate accuracy and attention to detail.
• Have excellent spoken and written English.
• Show strong ability to work as a member of a team and on an individual basis.
• Demonstrate a strong ability to troubleshoot.
This is Permanent Full-time position available following a successful trial period
