23/01/2020
In every class, in every lecture, in every book, we are told that the customer is always right. But the thing is the customer can at times be wrong and that needs to be acknowledged. This article by Huffington Post is a good read and lays out the reasons why the customer at times can be wrong.
The phrase "The customer is always right" is typically used by businesses to convince customers that they will get good service at this company and convi...