23/06/2020
AIR FRANCE are preparing to gradually resume our flight operations to meet your travel needs on departure from Paris-Charles de Gaulle. Air France is currently serving just over 50 destinations.
We expect to offer you over a hundred or so services by mid-June, with some twenty destinations in France, more than 40 services between Paris and Europe, and more than 30 intercontinental routes. This represents approximately 15% of our usual flight schedule and we hope to rapidly increase our capacity, as soon as the health and regulatory conditions allow us to completely reopen borders, on an intra-European level to begin with, and then intercontinental.
To allow you to plan your next trip with total peace of mind, we have adapted our commercial policy by making all our flexible fares modifiable at no cost in the same travel fare class.
Last but not least, I would also like to share with you all the health and safety commitments we have undertaken to guarantee you a safe travel experience.
We have grouped these measures under our “Air France Protect” label, which we will regularly adjust in line with the changing health situation and latest medical updates.
- Wearing a surgical mask is now compulsory as soon as you arrive at the airport as well as on board our aircraft throughout the duration of the flight.
- All our staff are also equipped with surgical masks.
- Implementation of physical distancing measures at every step of the customer journey through the airport, visibly indicated by floor markings and special signage, in addition to Plexiglass protection screens installed at all our counters.
- Hand sanitizer available at all contact points throughout the airport (self-service kiosks, baggage drop-off, boarding, etc.).
- Body temperature checks are carried out prior to boarding on all our flights (except where local regulations proscribe it).
- Our boarding procedures have been reorganized to limit contact on board our aircraft. We therefore first board customers sitting at the back of the aircraft, moving up to those at the front.
- On board, we have simplified the in-flight dining offer in order to limit interaction. We no longer offer a food or beverage service on flights of less than 2hr30.
- On longer flights, dishes are served in sealed or individually wrapped containers on your meal tray.
- Our cabins are thoroughly cleaned on a daily basis and regularly disinfected with an approved, long-lasting virucidal spray.
- Our cabins are equipped with an air filtering system identical to that used in hospital operating theatres (HEPA filters). The air in the cabin is completely filtered and renewed every 3 minutes.