30/09/2026
A new chapter in digital governance began today in our state with the launch of Nammude Keralam 2.0 along with four other citizen centric initiatives of the Keralam State IT Mission.
The programme was inaugurated by Shri P. K. Kunhalikutty, Hon. Minister for Industries, Electronics, IT and AI, Government of Keralam. Shri Sandip Kumar IAS, Director, KSITM, delivered the welcome address, and Shri Seeram Sambasiva Rao IAS, Special Secretary, Electronics and IT Department, gave the keynote address. Felicitations were offered by Shri G. Venugopal, Councillor, Thiruvananthapuram Municipal Corporation, Dr. Saji Gopinath, Vice Chancellor, Digital University Kerala, and Ms. Divya Khemani Wadhera, Lead, Strategic Programs and Partnerships, Meta. Dr. Sabarish K, Head of e-Governance, KSITM, proposed the vote of thanks.
Nammude Keralam 2.0 brings government services from multiple departments into one digital platform, with more than 30 new citizen centric services added to the existing 150 plus. The Citizen Experience Index (CX Index) will measure government services from the citizen's point of view and help departments improve them. WhatsApp Government Services will let citizens submit CMO complaints, pay utility bills and track applications through the messaging app they already use. The AI powered Government Chatbot will answer questions on services, eligibility and documents in Malayalam and English, based on authentic government sources. The K-AI Programme will find responsible AI solutions to real problems faced by government departments, in partnership with startups, industry and research institutions.
Together, these initiatives move digital governance from citizens searching for services to services reaching citizens, in a simple and familiar way. Technology should be a bridge that reduces the distance between government and citizens, not another layer between them.
Here are some glimpses from the launch event held at Hyatt Regency, Thiruvananthapuram.