20/07/2026
๐๐ญ๐ซ๐๐ง๐ ๐ญ๐ก๐๐ง๐ข๐ง๐ ๐
๐ข๐๐ฅ๐ ๐๐๐ฉ๐๐๐ข๐ญ๐ฒ ๐๐จ๐ซ ๐๐๐ฌ๐ฉ๐จ๐ง๐ฌ๐ข๐๐ฅ๐ ๐๐ข๐๐ซ๐จ๐๐ข๐ง๐๐ง๐๐
Field Officers are at the heart of the ecosystem, translating responsible finance principles into meaningful customer interactions.
Microfinance Industry Network (MFIN) recently organised a ๐
๐ข๐๐ฅ๐ ๐๐๐๐ข๐๐๐ซ๐ฌ' ๐๐๐ฉ๐๐๐ข๐ญ๐ฒ ๐๐ฎ๐ข๐ฅ๐๐ข๐ง๐ (๐
๐๐๐) Workshop in ๐๐๐๐ฎ๐ซ๐๐ข, ๐๐๐ฆ๐ข๐ฅ ๐๐๐๐ฎ, bringing together 86 ๐
๐ข๐๐ฅ๐ ๐๐๐๐ข๐๐๐ซ๐ฌ from ๐ฆ๐๐ฆ๐๐๐ซ ๐๐๐ ๐ฎ๐ฅ๐๐ญ๐๐ ๐๐ง๐ญ๐ข๐ญ๐ข๐๐ฌ.
Facilitated by Shri ๐๐๐ฆ๐ ๐๐๐ฆ๐๐ซ๐๐ฃ๐ฎ, Head โ State Initiatives, MFIN, the workshop covered RBI regulatory expectations, responsible lending, customer protection, fair recovery practices, professional conduct, and career development.
Interactive sessions led by Shri ๐๐ซ๐ข๐ง๐ข๐ฏ๐๐ฌ๐ ๐๐ง๐ฃ๐๐ง๐๐ฒ๐ ๐๐๐๐๐ฒ, Zonal Manager, CreditAccess Grameen Ltd; Shri ๐๐ณ๐ก๐ข๐ฅ ๐๐๐จ๐๐๐ซ๐๐ฒ, Zonal HR, Tata Capital; and Shri ๐๐ฅ๐ฅ๐๐ง๐ ๐จ๐ฏ๐๐ง, Zonal Manager, ๐๐๐ฅ๐ฌ๐ญ๐๐ซ ๐๐ข๐๐ซ๐จ๐๐ข๐ง๐๐ง๐๐ ๐๐ข๐ฆ๐ข๐ญ๐๐, provided insights into customer-centric service, operational excellence, leadership, and career progression.
Through initiatives like ๐ญ๐ถ๐ช๐ฉ and ๐จ๐บ๐ช๐ฌ๐ต๐ซ, MFIN continues to strengthen field professionals' capabilities and promote ethical, customer-centric practices across the microfinance sector.