Office of Utilities Regulation Jamaica

Office of Utilities Regulation Jamaica The Office of Utilities Regulation (OUR) was established by an Act of Parliament in 1995 to regulate the operations of utility companies.

Operations began in January 1997. The role of the Office of Utilities Regulation (OUR), as an independent Regulator, is often misunderstood, particularly by the largest stakeholder group - consumers. It is a general belief that if you are not for me then you are against me! However, the Regulator has an obligation to be objective, transparent and impartial. Our mandate is to provide an avenue of A

ppeal for consumers who have grievances with the utility companies. Contrary to general belief, the OUR is NOT a consumer advocacy group. The OUR has also been recognized internationally for the pioneering role it has played in the regional development of independent regulation and the liberalization of the telecommunications sector. The OUR is responsible for the regulation of Electricity, Water and Sewerage, and Telecommunications (Telephony and Internet) sectors in Jamaica.

Being energy efficient starts with simple habits. 💡 Try today’s trivia question and see how much you know about saving e...
20/06/2026

Being energy efficient starts with simple habits. 💡 Try today’s trivia question and see how much you know about saving electricity!

19/06/2026

Yuh don’t have to stay in the dark! This week on Ask Lorna, learn about utility service standards and what they mean for you as a consumer. Watch it here: https://youtu.be/JSker2S6WxE

18/06/2026

The OUR Digest blog is still live! Start your summer reading now and stay ahead of the curb. Exclusively on LinkedIN. Read here: https://bit.ly/TheOURDigest

📢 The OUR will be presenting at the St. Catherine PDC Quarterly General Meeting on June 17, 2026. Join the discussion on...
16/06/2026

📢 The OUR will be presenting at the St. Catherine PDC Quarterly General Meeting on June 17, 2026. Join the discussion on community development and utility matters that impact you.
đź“Ť Greater St. Catherine Parish Office, Spanish Town
đź•” 5:00 PM

16/06/2026

Don’t worry! The difference between the appeals process and complaints process is easy! Visit our website to learn more.
https://bit.ly/OURAppealsProcess

Utility services may be affected by severe weather during the hurricane season. Preparing in advance can help you stay s...
15/06/2026

Utility services may be affected by severe weather during the hurricane season. Preparing in advance can help you stay safe and better manage any temporary interruptions to electricity, water, and telecommunications services.

Faulty meter?​JPS must replace it within 20 working days (if not tampered with), or you may receive automatic compensati...
13/06/2026

Faulty meter?​
JPS must replace it within 20 working days (if not tampered with), or you may receive automatic compensation.​ Learn more here: https://bit.lyJPSGS ​

The OUR has established a special internal team to focus on the JPS Blackout on June 5.
12/06/2026

The OUR has established a special internal team to focus on the JPS Blackout on June 5.

Address

Kingston

Opening Hours

Monday 08:30 - 16:30
Tuesday 08:30 - 16:30
Wednesday 08:30 - 16:30
Thursday 08:30 - 16:30
Friday 08:30 - 16:30

Website

Alerts

Be the first to know and let us send you an email when Office of Utilities Regulation Jamaica posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Contact The Organization

Send a message to Office of Utilities Regulation Jamaica:

Shortcuts

Share