02/06/2026
The National Child Helpline 116 is a toll-free, 24-hour service that enables members of the public to report child protection concerns and access timely assistance. As part of efforts to expand and scale up the service, the Principal Secretary for Children Services, CPA Carren Ageng'o, convened a high-level roundtable bringing together key child protection partners and stakeholders.
Addressing the forum, the Principal Secretary noted that the helpline currently receives an average of 1,200 calls daily through its Nairobi and Eldoret call centres. She further observed that stress and depression remain the most reported concerns among children, underscoring the growing need for mental health and psychosocial support services.
Emphasizing the importance of timely intervention, she reminded participants that, “Every missed opportunity to respond is a missed opportunity to help a child.” She also noted that trained counsellors are available through the helpline to provide guidance, psychosocial support, and referrals where necessary.
The meeting brought together Childline Kenya, the lead partner supporting the roundtable, alongside UNICEF, Save the Children, World Vision, the International Rescue Committee, senior officers from the State Department for Children Services, and other stakeholders committed to safeguarding the rights, wellbeing, and dignity of every child.
Ministry of Gender, Culture and Children Services
Save the Children Kenya
Child Helpline 116 - Kenya
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