11/03/2026
Smart Police Station-Dubai
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Dubai has introduced one of the world’s most advanced digital policing innovations through the Smart Police Station (SPS) developed by Dubai Police.
These stations provide 24/7 fully automated police services, allowing citizens to report incidents, request police certificates, and access multiple services without waiting for an officer.
Key highlights:
• Self-service digital police station
• Available 24 hours a day
• Paperless digital services
• Fast and efficient processing
• Integrated with Dubai’s smart city infrastructure
This initiative demonstrates how digital government and technology can transform public safety services and improve the citizen experience.
How it works (step-by-step workflow)
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1️⃣ Citizen enters the Smart Police Station
A person visits a Smart Police Station building located in places like:
- shopping malls
- residential areas
- business districts
- airports
Inside the station, there are self-service digital kiosks.
These machines work like airport self-check-in terminals.
2️⃣ User selects the service
On the touchscreen interface, the citizen selects the service they need.
Examples of services:
• File a police report
• Report lost items
• Request police clearance certificate
• Traffic accident report
• Community complaint
There are 30+ digital services available.
3️⃣ Identity verification
The system verifies the person’s identity.
Common methods include:
- national ID card scanning
- passport scanning
- biometric verification
- mobile OTP
This ensures the service request is secure and traceable.
4️⃣ Submit digital request
The citizen fills in the information directly on the screen.
They can also upload:
- photos
- documents
- videos
Example:
If someone lost an item, they enter:
- item description
- location
- time of incident
5️⃣ Automatic system processing
After submission:
- The request goes into the Dubai Police digital system
- It is routed to the correct police department
- A case number is generated
The user receives:
- SMS notification
- digital receipt
- case reference number
6️⃣ Police backend processing
Police officers then handle the request through the police case management system.
They may:
- contact the citizen
- Investigate the case
- issue digital certificates
All records are stored digitally.
7️⃣ Citizen receives the result
The citizen can receive results through:
- SMS
- email
- mobile app
printed certificate from the kiosk
Many services are completed in less than 5 minutes.
Technology Behind the System
Typical architecture includes:
- Frontend
- touchscreen kiosks
- mobile apps
- web portals
Backend
- police case management system
- criminal database
- document management system
- Integration
- national identity database
- traffic system
- immigration system
- court system
more info
https://www.dubaipolice.gov.ae/app/home
t.me/egovskills
https://www.facebook.com/eGovSkills
