National Utilities Regulatory Commission- NURC

National Utilities Regulatory Commission- NURC Lucia through a multi-sector, independent regulatory body.

The National Utilities Regulatory Commission (NURC) is a multi-sector independent regulator established pursuant to the NURC Act No. 3 of 2016, to regulate utility services including, water, sewerage and electricity in Saint Lucia. The National Utilities Regulatory Commission (NURC), was established by Parliament Act, No.3 in 2016, to regulate the operations of the water and electricity sectors in St.

The NURC has published the Final Determination Report for the Triennial Tariff Review of water and sewerage rates. Read ...
17/06/2026

The NURC has published the Final Determination Report for the Triennial Tariff Review of water and sewerage rates. Read the official report, summary note and FAQs at www.nurc.org.lc.

Effective utility regulation works best when consumers, service providers, communities, government agencies and partners...
15/06/2026

Effective utility regulation works best when consumers, service providers, communities, government agencies and partners remain engaged.

Constructive participation helps strengthen accountability, service quality and public confidence.

Public consultations give consumers, businesses and stakeholders an opportunity to share views before regulatory decisio...
12/06/2026

Public consultations give consumers, businesses and stakeholders an opportunity to share views before regulatory decisions are made.

Read the documents, understand the issue and submit your comments within the stated deadline.

Take a few minutes to review your utility bill. Check your billing period, meter readings, usage, charges, balances and ...
10/06/2026

Take a few minutes to review your utility bill. Check your billing period, meter readings, usage, charges, balances and due date before raising a query.

Understanding your bill helps you protect your rights as a consumer.

Tariffs are the approved charges applied to regulated utility services. Tariff reviews help balance reliable service, in...
08/06/2026

Tariffs are the approved charges applied to regulated utility services. Tariff reviews help balance reliable service, infrastructure needs, fair cost recovery and consumer protection.

Stay informed and participate when public consultations are announced.

Before submitting a complaint or service query, make sure you have the right information ready. Your name, service addre...
03/06/2026

Before submitting a complaint or service query, make sure you have the right information ready. Your name, service address, account details, dates, photos, bills and correspondence can help your matter be reviewed more efficiently.

Complete information helps support fair and timely resolution.

As conditions change, consumers are encouraged to stay prepared, follow official updates, and practise safe and responsi...
29/05/2026

As conditions change, consumers are encouraged to stay prepared, follow official updates, and practise safe and responsible use of electricity and water services.
Keep emergency supplies ready, charge essential devices, store water where appropriate, and monitor official communication channels for important notices.
Prepared consumers help build safer and more resilient communities.

Web: www.nurc.org.lc
Email: [email protected]
Instagram:
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The National Utilities Regulatory Commission (NURC) plays an important role in the regulation of Saint Lucia’s electrici...
27/05/2026

The National Utilities Regulatory Commission (NURC) plays an important role in the regulation of Saint Lucia’s electricity, water, and sewerage sectors.
Through effective regulation, the Commission supports consumer protection, service quality, transparency, accountability, and the long-term sustainability of essential utility services.
Stay informed. Know the role of your regulator.

Web: www.nurc.org.lc
Email: [email protected]
Instagram:
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Customers should first raise complaints directly with the service provider. If the matter remains unresolved, it may the...
25/05/2026

Customers should first raise complaints directly with the service provider. If the matter remains unresolved, it may then be brought to the NURC with the relevant records, dates, and reference numbers.
A clear process supports fair and informed review.

Web: www.nurc.org.lc
Email: [email protected]
Instagram:
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Community engagement helps build understanding, trust, and meaningful participation. Stay connected with the NURC for ou...
22/05/2026

Community engagement helps build understanding, trust, and meaningful participation. Stay connected with the NURC for outreach activities, public information, and opportunities to engage.

Web: www.nurc.org.lc
Email: [email protected]
Instagram:
X:

Address

Sans Souci
Castries

Opening Hours

Monday 08:00 - 16:30
Tuesday 08:00 - 04:30
Wednesday 08:00 - 16:30
Thursday 08:00 - 16:30
Friday 08:00 - 15:00

Telephone

+17584560790

Website

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