European Consumer Centre Malta

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European Consumer Centre Malta Information and advice about cross-border consumer rights The ultimate aim of the ECC is to help consumers reach an amicable solution with the trader.

The European Consumer Centre of Malta (ECC Malta) forms part of the European Consumer Centres Network (ECC-Net) with offices throughout all European Union Member States. The aim of the ECC-Net is to help with questions consumers may have concerning their activities in the European market. The objective is to make consumers feel as confident shopping throughout the EU as they do in their country of residence. ECC Malta informs, advises and assists consumers from EU countries in connection with cross border trade within the EU. An important objective of the Centre is that of providing information and advice to consumers on their rights and obligations in connection with cross-border trade. Consumers can turn to the ECC in order to file a complaint on a product purchased or a disappointing services received from a business based in another EU Member State. Alternatively, when an amicable solution is not possible, the ECC will guide the consumer, through the appropriate tools and mechanisms, to find an out of court settlement to their complaint. Thus another important objective of ECC Malta is to promote and encourage the development of Alternative Dispute Resolution (ADR) schemes.

📢 Important Notice from ECC MaltaECC Malta is relocating! We will be moving from our offices in Valletta to our new prem...
05/09/2026

📢 Important Notice from ECC Malta

ECC Malta is relocating! We will be moving from our offices in Valletta to our new premises at:
📍 MCCAA, Mizzi House, National Road, Blata l-Bajda
Please note that our email address and telephone numbers will remain unchanged.
🏢 Our Valletta office will be permanently closed as from 3 September 2026.
As we settle into our new premises, some delays in responding to enquiries and handling cases may occur. We sincerely apologise for any inconvenience this may cause and thank you for your patience during this transition.
We look forward to continuing to assist consumers from our new location!
For any further information send us an email at [email protected]

📢 ECC Malta Alert:From 1 July 2026, a €3 customs duty will apply to all online purchases from non EU countries valued at...
28/06/2026

📢 ECC Malta Alert:

From 1 July 2026, a €3 customs duty will apply to all online purchases from non EU countries valued at €150 or less (e.g. Temu, Shein, AliExpress).

💡 Being informed helps you avoid unexpected costs! Follow our page a stay informed about current consumer related issues.

Here’s how the new charge works in real situations 👇
✅ 1 item (e.g. shoes) → €3 duty + VAT
✅ 3 different items (e.g. headphones, charger, case) → €9 duty + VAT
✅ 2 different materials (e.g. silk & cotton blouse) → €6 duty + VAT
✅ 2 identical items (same TARIC code, e.g. cotton t shirts) → €3 duty + VAT

💡 Key takeaway: The €3 charge applies per item category (TARIC code), not per quantity or parcel.

⚠️ Tip: Always check where goods are shipped from, items shipped from outside the EU will be subject to this charge, even if bought from an EU-based website.

ℹ️ Information based on guidance from the Malta Tax and Customs Administration (MTCA). For full details, see the official guidelines: 👉 https://shorturl.at/IBrmK

Address

47A, South Street
Valletta
VLT1101

Opening Hours

Monday 07:30 - 14:30
Tuesday 07:30 - 14:30
Wednesday 07:30 - 14:30
Thursday 07:30 - 14:30
Friday 07:30 - 14:30

Telephone

+35621221901

Website

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