29/08/2026
RBM GOVERNOR CALLS FOR RESPONSIBLE LENDING AS OLD MUTUAL FINANCE LAUNCHES
Reserve Bank of Malawi (RBM) Governor Dr George Partridge has called on financial institutions to embrace responsible lending practices and provide customers with clear, accurate, and easy-to-understand information about financial products.
Speaking on 28 August, 2026 in Lilongwe during the launch of Old Mutual Finance Limited (OMFIN), Dr Partridge emphasized that financial services should improve people's lives rather than place them under financial strain. He stressed the importance of transparency in areas such as pricing, fees, repayment obligations, and the terms and conditions attached to financial products.
The Governor also urged financial institutions to regard compliance with laws and regulations as a cornerstone of trust, stability, and sustainable growth.
“Institutions that operate transparently, treat customers fairly, and comply with applicable laws and regulations are better positioned to earn the confidence of customers, investors, business partners, and the public,” he said.
Dr Partridge described OMFIN, a non-deposit taking microfinance institution within the Old Mutual Group, as a significant investment in Malawi’s financial sector and a reflection of continued confidence in the country’s financial services industry. He noted that the institution’s strong focus on digital lending and financial inclusion positions it to play a key role in expanding access to affordable, appropriate, and convenient financial services.
Speaking at the same event, Old Mutual Group Board Chairperson, Mr Nkondola Uka, said the launch demonstrates the company’s commitment to innovation, customer-centricity, and financial inclusion. He explained that, while Old Mutual has built a strong reputation in insurance, investments, and savings, the Group is now broadening its product offering to include responsible and accessible credit solutions that respond to the evolving needs of customers.
The development was also welcomed by the Malawi Microfinance Network (MAMN). Executive Director Mr Duncan Phulusa described the establishment of OMFIN as a positive step towards widening access to credit, particularly for retirees. He further commended the RBM for maintaining a supportive regulatory environment that continues to encourage growth in the microfinance sector.
The launch of OMFIN marks another milestone in efforts to deepen financial inclusion and strengthen access to credit in Malawi while promoting responsible lending and customer protection.