27/08/2026
Your complaint matters.
Under CRAN’s consumer complaints process, consumers should first contact their service provider and allow 14 days for the matter to be resolved.
If the matter remains unresolved after this period, Nova can provide guidance on the next steps and how to escalate your complaint to CRAN.
Message Nova on WhatsApp: +264 61 222 666
The service provides free access to consumer-rights information and complaints guidance, 24 hours a day.