Nigerian Electricity Regulatory Commission

04/08/2026

The May 2026 report breaks down the financial health and efficiency of the Distribution Companies (DisCos) across the country.

Highlights:

Billing Efficiency: Stood at 76.87%, with total energy billed reaching ₦252.87bn out of ₦328.95bn energy received.

Collection Efficiency: Recorded an increase to 82.32%, resulting in a total revenue collection of ₦208.15bn for the month.

Revenue Recovery Performance: The industry reached an overall Recovery Efficiency of 77.31%.

Top Performers: Ikeja (94.63%), Eko (91.54%), and Abuja (84.84%) DisCos stood out with the highest recovery efficiency levels for May.

Visit nerc.gov.ng for more details on the industry’s efforts and to stay informed on the numbers shaping the NESI.

03/08/2026

NERC Strengthens KERC Capacity on Customer Complaint Redress

The Nigerian Electricity Regulatory Commission (NERC) has conducted a capacity-building session for the Kogi State Electricity Regulatory Commission (KERC) to strengthen its customer complaint redress and dispute resolution processes in line with evolving electricity market reforms.

The KERC delegation, led by its Vice Chairman, Engr. Michael E***a Meliga, visited NERC Headquarters for a technical engagement on Monday, 3rd August 2026.

It was focused on enhancing the Commission's capacity to effectively manage customer complaints and appeals in the state's electricity market.

The Head of NERC International Relations and Stakeholder Secretariat, Mrs. Regina Osuagwu, reaffirmed NERC's commitment to supporting State Electricity Regulatory Commissions (SERCs) through knowledge sharing and capacity development.

The Commission remains open to strengthening the institutional capacity of all state regulators and encourages continuous collaboration and active engagement among the commissions.

Highlights of the capacity building session include:
• Customer Complaint Redress Framework: Overview of customer service standards and complaint handling procedures under the Customer Protection Regulations 2023.

• Administration of Appeals: Guidance on the appeals process for unresolved customer complaints or cases where customers are dissatisfied with Distribution Company decisions.

• Dispute Resolution in NESI: Insights into the legal and regulatory mechanisms for resolving disputes across the Nigerian Electricity Supply Industry (NESI).

The capacity-building programme forms part of NERC's continued support for State Electricity Regulatory Commissions as they assume greater responsibilities under Nigeria's decentralised electricity market, while promoting regulatory consistency and improved consumer protection across the country.

03/08/2026

Our latest Metering Factsheet is here!

The March & April 2026 Metering Status of Distribution Companies (DisCos) factsheet highlights progress made across the country.

Highlights:

National Progress: The national metering rate reached 59.69% by the end of April, rising from 59.13% in March.

Meter Deployment: DisCos metered 111,654 additional customers in April, following 115,905 installations in March.

Leading DisCos: Eko (88.78%), Ikeja (87.93%), and Abuja (80.08%) continue to lead the industry with the highest metering rates.

Total Coverage: As of April 2026, the total number of metered customers across all DisCos reached 7,435,733 out of 12,457,068 active customers.

Visit nerc.gov.ng for more details on the industry’s efforts to close the metering gap and to stay informed on the numbers shaping the NESI.

03/08/2026

ICYMI
The Nigerian Electricity Regulatory Commission (NERC) discussed 'Understanding Customer Protection Regulations 2023' today on Clean Beat 91.5FM.
View the session again via this link: https://www.youtube.com/watch?v=E9BLPJeBKrM

In this episode of The Round Table, we break down the Nigerian Elec...

03/08/2026

Join the Round Table on Clean Beat 91.5FM Abuja on the ongoing discussion: Understanding NERC's Customer Protection Regulations.

28/07/2026

Zanzibar Utilities Regulatory Authority Concludes Electricity Study Tour in Nigeria

The Nigerian Electricity Regulatory Commission (NERC) has concluded a study tour for a delegation from the Zanzibar Utilities Regulatory Authority (ZURA), aimed at strengthening regulatory collaboration and promoting knowledge exchange in electricity sector regulation.

The study tour, which ended on Tuesday, 28 July 2026, provided the ZURA delegation with first-hand insights into Nigeria's evolving electricity market, regulatory framework, and institutional arrangements.

NERC Vice Chairman, Dr. Yusuf Ali, underscored the importance of sustained collaboration between both regulatory agencies, reaffirming the Commission's commitment to continuous knowledge sharing through an established cooperation framework.

As part of the programme, NERC facilitated engagements with key stakeholders across the Nigerian Electricity Supply Industry (NESI), including a courtesy visit to the Honourable Minister of Power, Mr. Joseph Tegbe.

The delegation also visited the Rural Electrification Agency (REA), the Nigerian Independent System Operator (NISO), the Abuja Electricity Distribution Company (AEDC), and held technical sessions with officials across the electricity sector.

Key areas of knowledge exchange included:
* Nigeria's electricity market structure and regulatory framework;

* The development of the renewable energy subsector;

* The operation of the grid-interconnected rooftop solar mini-grid at Wuse Market, Abuja, with a view to replicating the model in Zanzibar; and

* Grid Code enforcement and the operational management of Nigeria's national grid.

The study tour reflects NERC's continued commitment to supporting capacity development and fostering regional cooperation among electricity regulators across Africa.

27/07/2026

In case you missed it: Full recording of our discussion on the Transition to State Electricity Regulation. 💡

With 16 states having fully transitioned to state regulation under the Electricity Act 2023, the Nigerian power sector is evolving rapidly.

▶️ Press play on the video to hear our internal experts break down exactly what this decentralization means for electricity consumers and market participants, including:

>The legal framework empowering states to regulate their electricity markets.

>The new escalation path for unresolved DisCo complaints in transitioned states.

>How federal and state regulators are collaborating through FoNER.

>How to find your local regulator using our newly launched SERC Directory.

Find Your State Regulator:
If your state has transitioned, use our centralized directory to access verified contact details for your new State Electricity Regulatory Commission (SERC):
🔗 www.nerc.gov.ng/resources/sercs

(You can also listen to the original X Spaces broadcast here: https://x.com/i/spaces/1oKMvvXdNmeGQ?s=20)

22/07/2026

Building Judicial Capacity: NERC Concludes 3-Day Regional Seminar in Yola

The Nigerian Electricity Regulatory Commission (NERC) has successfully concluded a pivotal three-day regional seminar for judges of the Adamawa and Taraba State High Courts.

Themed "Nigeria’s Electricity Market in Transition: Law, Regulation and the Courts," the event provided the critical legal and operational insights required to navigate the implementation of the Electricity Act 2023 and the rise of State Electricity Regulatory Commissions (SERCs).

Key Takeaways from the Seminar:

- High-Level Alignment: Strong backing from the Attorney General of Adamawa State and the Chief Judges of both states underscored the judiciary's vital role in anchoring legal stability during this major market transition.

- Navigating Decentralization: Legal and power sector experts delivered eight targeted presentations unpacking the transition of oversight from federal to state regulatory bodies, alongside deep dives into tariff regulation, consumer protection, and technical industry operations.

- Real-Time Dispute Resolution: Bridging theory with practice, the Yola Electricity Distribution Company (YEDC) hosted a dynamic, on-the-spot complaint resolution session. Judges raised pressing, real-world issues regarding metering and billing, resulting in immediate resolutions for several matters and fast-tracked escalations for others.

As Nigeria's power sector rapidly evolves, NERC remains fully committed to building judicial capacity across the federation. By fostering a thorough understanding of these new regulatory frameworks, the Commission is laying the groundwork for sound judicial outcomes and a seamless market transition.

22/07/2026

Zanzibar Utilities Regulatory Authority (ZURA) Undertakes Study Tour to NERC

The Nigerian Electricity Regulatory Commission (NERC) hosted a delegation from the Zanzibar Utilities Regulatory Authority (ZURA) on a study tour aimed at strengthening regulatory collaboration and facilitating knowledge exchange on electricity sector regulation.

The delegation was received by the Commissioner for Stakeholder Management, Hajiya Aisha Mahmud, who welcomed the team to the Commission and reaffirmed NERC's commitment to supporting peer regulatory institutions across Africa through the sharing of knowledge, experiences, and best practices.

Speaking during the visit, the ZURA delegation explained that the study tour was designed to provide firsthand insight into NERC's regulatory framework and operational practices. The delegation identified NERC's Mini-Grid Regulation as one of the primary reasons for the visit, describing it as one of the most comprehensive and successful regulatory frameworks for mini-grids in Africa.

Officials from NERC made presentations on the Commission's regulatory structure, key regulations, market development initiatives, and the implementation of the Mini-Grid Regulation. Interactive sessions provided an opportunity for both institutions to exchange ideas, discuss common regulatory challenges, and explore practical approaches to strengthening electricity regulation in their respective jurisdictions.

Key Highlights of the Discussions
- Overview of the Nigerian Electricity Regulatory Commission (NERC) and the Nigerian Electricity Supply Industry (NESI).
- Technical Presentation on the NERC Mini-Grid Regulations.
- Interactive Session where the two regulatory institutions exchanged views on common challenges facing electricity regulators in Africa and explored opportunities for continued collaboration, technical cooperation, and knowledge sharing.

22/07/2026

The Official SERC Directory: Need to escalate an electricity complaint? 💡

If your state has transitioned to state electricity regulation, your new State Electricity Regulatory Commission (SERC) is now your primary point of contact for unresolved disputes with your DisCo.

To make things easy, we have launched a SERC Directory where you can access verified websites, emails, phone numbers, social media handles, and physical addresses of all active state regulators. We will keep this updated as more states transition.

Access the directory to find your state regulator:
🔗 www.nerc.gov.ng/resources/sercs