Public Complaints Commission Nigeria

04/09/2026

Dear Justice Amina Augie,
On behalf of the Public Complaints Commission, we extend our respectful felicitations on the occasion of your birthday. Your distinguished service to the judiciary and unwavering commitment to justice remain a beacon of integrity and inspiration.

We wish you continued health, happiness, and fulfillment in the years ahead.
Respectfully,
Public Complaints Commission
(The Nigerian Ombudsman)

Sign: Hon.Chief Commissioner

21/08/2026

https://pcc.gov.ng/ascsn-presents-pcc-chief-commissioner-abubakar-with-letter-of-appreciation/

13/08/2026

PCC CONCLUDES THREE-DAY NATIONWIDE TRAINING WORKSHOP ON DIGITAL TRANSFORMATION FOR NORTH CENTRAL ZONE

The Public Complaints Commission (PCC) has concluded a three-day nationwide training workshop aimed at enhancing staff digital efficiency, promoting technological advancement and strengthening the Commission’s capacity to deliver effective and efficient services to members of the public.

The training, themed “Digital Transformation, Artificial Intelligence and E-Complaint Management for Ombudsman Institution in North Central Geo-Political Zone,” was held in Abuja as part of the Commission’s continuous efforts in building capacity of its personnel and equipping them with the necessary skills required to operate effectively in an increasingly digital environment.

The first day of the training exposed participants to digital and cyber investigation, ethics and integrity, Open-Source Intelligence (OSINT), whistle-blower protection and the application of digital tools in complaint investigation and resolution.

Participants examined the growing importance of digital evidence and responsible information gathering in modern investigations, while emphasis was placed on confidentiality, professionalism, impartiality and integrity in the handling of complaints.

The second day commenced with a recap of the lessons from Day One, followed by an interactive icebreaker session.

The first major session of the day, titled “E-Complaint Management Systems for Enhancing Productivity and Operational Efficiency,” was facilitated by Mr. Paul Udoh.

The session focused on the importance of modern Electronic Complaints Management Systems (ECMS) in transforming the way complaints are received, registered, processed, investigated, monitored and resolved.

Participants were introduced to the concept of an Integrated Complaint Management System (ICMS) that allows citizens to access complaint services through multiple channels, while taking into consideration citizens in rural and urban communities, persons with disabilities and those with limited or no internet access.

The facilitator also discussed the principle of “one case, multiple channels,” whereby complaints received through online platforms, telephone calls, physical offices and assisted or offline mechanisms can be managed as one unified case.

Participants examined the classification of complaints according to urgency, including high, medium and low priority, as well as automatic routing of complaints to relevant departments and schedule officers.

Other components of an effective ECMS discussed included case registration, investigation, evidence management, response recording, query tracking, case monitoring and Online Dispute Resolution (ODR).

Following the session, Mr. Franklin Chinonye facilitated a session titled “Artificial Intelligence for Driving Organisational Efficiency and Service Effectiveness.”

Participants were introduced to practical applications of Artificial Intelligence in information management, analysis, communication and other administrative and operational functions.

The session also highlighted how AI can assist the Ombudsman institution in classifying complaints, identifying urgent cases, detecting duplicate complaints, extracting relevant facts from documents and analysing large volumes of information.

On the third and final day, Mr. Paul Udoh facilitated a session titled “Strategic Implementation of E-Complaint Management for Improved Operational Efficiency,” which further examined the strategic application of electronic complaint management systems to improve the accessibility, tracking, processing and resolution of complaints.

This was followed by another session facilitated by Mr. Franklin Chinonye, titled “Leveraging Artificial Intelligence to Enhance Operational Efficiency and Effectiveness.”

The session explored practical ways AI can improve productivity, streamline workplace processes, support information processing and enhance decision-making. Participants were encouraged to embrace emerging technologies responsibly, while paying attention to accuracy, confidentiality, ethics and human oversight.

At the conclusion of the training, the Director of Administration, Mr S.B Karatu delivered the closing remarks on behalf of the Hon. Chief Commissioner.

The Director appreciated the facilitators and participants for their contributions to the success of the programme and urged staff to translate the knowledge acquired into practical improvements in their respective areas of responsibility.

He emphasised that, the essence of the training was not merely to expose staff to emerging technologies but to ensure that the knowledge gained translates into improved productivity, effective complaint management and enhanced service delivery across the Commission.

Certificates were subsequently presented to participants in recognition of their successful participation in the training, after which officials, facilitators and participants joined in a group photograph to mark the successful completion of the programme.

11/08/2026

PCC CHIEF COMMISSIONER PROMISES INCREASE CAPACITY BUILDING FOR STAFF AS COMMISSION CONDUCTS 3-DAY NATIONWIDE TRAINING WORKSHOP

In a bid towards enhancing Staff digital efficiency and encourage workplace technological advancements, the Honourable Chief Commissioner of the Public Complaints Commission, PCC, Honourable Bashir Abubakar, MFR, has assured Staff of increased capacity building as the Commission embarks on a 3-day training workshop for all the Nigerian Ombudsman personnel nationwide.

The theme of the training program was :"Digital Transformation, Artificial Intelligence and E-Complaint Management for Ombudsman Institution in North Central Geo-Political Zone" holding in Abuja.

Declaring the significant event open, the Hon. Chief Commissioner welcomed all participants and assured them of management continued support in building the capacity of Staff for efficient service delivery.

Bashir Abubakar was also of the view that "the training aligned with the programme of the Commission on Staff training and also align with the present administration of President Bola Ahmed Tinubu's Renewed Hope digitalization drive of the Federal Civil Service" .

The HCC therefore charged PCC Staff to always put in their best in the discharge of their duties and reciprocate management efforts in taking the Commission to the promise land.

In his words, "they are only getting started, and that, there is still more to come in connection to the training and retraining of Staff both locally and internationally", Abubakar reaffirmed.

On the ongoing amendment of the PCC Acts which has passed 2nd reading at the National Assembly, the Chief Commissioner used the occasion to also update Staff on its progress thus far.

He later disclosed that when the amendment bill is eventually passed into law, there is a provision for the payment of the Nigeria Ombudsman Salary Structure which will make the Commission to be financially independent fully and could decide to increase its personnel salaries at its own discretion.

According to him , "there is also a provision of 00.5 percent of non-oil sector revenue to be remitted to the Commission in order to be financially sufficient in carrying-out its mandate.

Rounding-up, the Nigerian Chief Ombudsman reassured the staff that the supply chain which has been lacking in the Commission has been restored and also there is full accountability and adherence to financial regulations which has build more confidence between the management and Staff of the Commission thereby translating to increased numbers of resolved cases.

It will be recalled that the training of Staff started on Tuesday, 4th July, 2026 across the six Geo-Political Zones of the Federation and will continue until the whole Commission's State Offices are fully covered.

11/08/2026

Staff Union Honours PCC Chief Commissioner Abubakar Over Full CONLESS Implementation

PCC Media
August 10, 2026

The Parliamentary Staff Association of Nigeria (PASAN), Public Complaints Commission (PCC) Chapter, has honoured the Chief Commissioner of the Commission, Hon. Bashir Abubakar, MFR, with a 'Landmark Achievement Award' for his role in the full implementation of the Consolidated Legislative Salary Structure (CONLESS) for Staff.

The award was presented on Monday at the Commission’s headquarters in Abuja amid jubilation by entire staff and all union leaders present who recalled years of agitations over the implementation of the full salary structure.

Speaking at the event, the PASAN PCC Chapter Chairman, Dr. Margaret Ibeku informed the attendees that the award conferred on the Chief Commissioner was well deserved, noting that previous administrations had only implemented the salary structure partially.

She later commended the Chief Commissioner for keeping his promise to staff",she submitted.

According to her, “Chief, we want to thank you, on behalf of the staff of the Public Complaints Commission, for doing what you said you would do", she emphasized.

Similarly, PASAN National President, Comrade Mohammed in his goodwill message, described the full implementation of CONLESS as a “soft landing” after years of strained relations between the union and PCC management.

He commended Abubakar for his sincerity and acknowledged that the union may have, during previous disagreements, gone beyond acceptable limits in its choice of words.

Receiving the award, Hon. Bashir Abubakar, MFR, disclosed that he was humbled by the recognition, stressing that his administration had remained committed to improving the welfare and working conditions of staff.

He said: “We are not looking for ₦200 billion, ₦300 billion. We are not looking for anything extra. We are only looking for what we are entitled to.”

The Chief Commissioner also disclosed that the ongoing staff verification exercise had uncovered irregularities, adding that a review committee of Federal Commissioners with representatives from the six geopolitical zones is scrutinising the findings.

He said affected cases would remain unpaid until the discrepancies were properly addressed.

Abubakar further announced plans to create additional departments and directorate positions at the Commission’s headquarters and state offices to expand opportunities for staff progression.

He also disclosed that the PCC had attracted interest from foreign Ombudsman institutions, including those in Liberia, Cameroon and Russia, for possible partnerships and staff training.

The Chief Commissioner urged staff to protect the integrity of the Ombudsman institution through their conduct, both in and outside the workplace.

“We have just one year left to finish our tenure. By the special grace of God, we want to achieve, even if it is 50 per cent, of what i have planned for this place,” he said.

Also honoured were the PASAN National President, Comrade Usman Mohammed with the 'Best performing President'; National Zonal Vice-President, Comrade Ikechukwu Alaribe, with 'Outstanding Zonal Vice President Award'; and PCC Chapter Chairperson, Dr Margaret Ibeku, with 'Distinguished Leadership Award', for their examplenary leadership qualities for the past years as well as their remarkable contributions towards protecting and advancing the rights of PCC workforce in particular and organised labour generally.

07/08/2026

PCC CHIEF COMMISSIONER ENDS HALF-SALARY REGIME, COMMENDS STAFF RESILIENCE

PCC Media
August 7, 2026

The Honourable Chief Commissioner of the Public Complaints Commission (PCC), Hon. Bashir Abubakar, MFR, has announced the full implementation of the Consolidated Legislative Salary Structure (CONLESS) for staff of the Commission, thereby, bringing to an end the regime of half-salary payments with effect from the July, 2026 salary payment.

In a notification issued to all staff, the Chief Commissioner expressed profound appreciation for the patience, resilience, and unwavering commitment demonstrated by officers at the Commission’s Headquarters and State Offices, despite prolonged financial and welfare challenges.

He noted that, their dedication has ensured the Commission’s continued discharge of its mandate of providing administrative justice to Nigerians.

Hon. Abubakar attributed this milestone to sustained engagements with the Presidency, the National Assembly, the Budget Office of the Federation, and the Federal Ministry of Finance, which culminated in a significant increase in the Commission’s Medium-Term Expenditure Framework (MTEF) allocation, as well as the approval of an intervention fund to strengthen the institution.

The Chief Commissioner urged staff to reciprocate the renewed government support with enhanced professionalism, diligence, integrity, and transparency in the discharge of their duties. He further encouraged officers to continue supporting ongoing staff and payroll audits, including biometric verification, while reaffirming his commitment to the settlement of outstanding staff entitlements and the improvement of working conditions across the Commission as additional funding becomes available.

12/06/2026

13/04/2026

Broadcast Schedule for Insight on NTA

Featuring Hon. Chief Commissioner, PCC
Hon. Bashir Abubakar, MFR.

- Tuesday April 14:
(Network) 11.03am -12:00pm

Repeat Broadcast on Network 2:30am - 3:30am

Saturday April 18:
NTA International on DSTV Channel 251 @ 3:30pm- 4:30pm

Sunday April 19:
NTA News 24 : 1:03pm in (dstv Channel 419)