Lascopa

08/10/2026

YOU'RE A CONSUMER WHEN YOU PAY FOR A SERVICE

You pay a carpenter to make your bed. You both agree on the price, the design, and how it should be done.

You make the payment — but the bed doesn't match the agreement.

You try to resolve it amicably, but the carpenter refuses to fix it.

What do you do?

Lodge a complaint with LASCOPA (Lagos State Consumer Protection Agency) for assessment and redress.

Consumer protection isn't just about the things you buy — the services you pay for matter too.

Under the Consumer Protection Law 2025 (as amended), a consumer is anyone who receives goods or services for personal use.

So the next time you pay for a service, remember: you have rights.

* Know your rights.
* Report consumer concerns.

Email: [email protected]

Toll-Free Line: 080 0005 2726 ( weekdays only)

In Lagos State, Consumers are Kings

08/10/2026

The General Manager/CEO of the Lagos State Consumer Protection Agency (LASCOPA), Afolabi Solebo, Esq., has urged residents to take their time to read and understand the label and product information before purchasing any pre-packaged product.
Consumers are advised to carefully check the information on the label to ensure that the product is safe, genuine, properly labelled and suitable for its intended use.

AS A RESPONSIBLE CONSUMER, ALWAYS CHECK:

• Product name

• Manufacturer’s name and address

• Manufacturing date

• Expiry/Best-Before date

• Batch/Lot number

• Net weight or volume

• Ingredients

• Instructions for use and storage

• Registration or approval number, where applicable.

Remember: Read the label. Check the details. Make an informed choice.

Kindly report any violation of your consumer rights to the Lagos State Consumer Protection Agency (LASCOPA).

Email: [email protected]

Toll-Free: 080 0005 2726 (weekdays only)

In Lagos State, Consumers Are Kings

07/10/2026

06/10/2026

Press Release

LASCOPA INTRODUCES TOLL-FREE LINE FOR CONSUMERS, URGES RESIDENTS TO REPORT FAKE, EXPIRED PRODUCTS, POOR SERVICES

The Lagos State Government has urged residents to "tell it to LASCOPA" by promptly reporting fake, expired, adulterated and counterfeit products, misleading advertisements, poor services and other consumer-related violations through the Lagos State Consumer Protection Agency's toll-free consumer helpline, 080 0005 2726, or by email at [email protected] or the Agency's Social media handles - Facebook: lascopa, Instagram: lasgcopa, X (Twitter): lasgcopa

The General Manager/Chief Executive Officer of LASCOPA, Afolabi Solebo, Esq., stated that the toll-free line provides consumers with a direct, accessible channel to report violations, seek guidance and get timely action. He urged residents not to remain silent and to report formally to LASCOPA rather than relying only on social media.

Solebo stressed that while social media raises awareness, complaints must be supported by verifiable evidence: receipts, invoices, photos or videos, product labels, proof of payment and screenshots of transactions, ads or conversations with sellers.

Through the LASCOPA helpline, consumers can report concerns relating to fake and counterfeit products, expired or adulterated goods, defective products, misleading advertisements, unfair business practices, poor services, online shopping disputes and other suspected consumer protection violations.

The General Manager/CEO also advised consumers to verify product details, prices, sellers and terms before paying, especially online. Always check labels: manufacturer info, manufacturing/expiry dates, batch numbers, ingredients and usage instructions.

“Timely, credible complaints help us detect violations and take enforcement action. Consumer protection is a shared responsibility, government, businesses and consumers,” he said, calling on Lagos residents to remain vigilant and actively participate in safeguarding the marketplace.

"If you see it, question it. If you suspect it, report it. Tell it to LASCOPA," he urged.

05/10/2026

The Lagos State Consumer Protection Agency (LASCOPA), under the leadership of the General Manager/CEO, Afolabi Solebo, Esq., joins the global community to celebrate Customer Service Week 2026, themed “The Extra Mile.” The celebration recognises the dedication of staff who consistently go beyond their routine responsibilities to provide responsive, respectful and effective service to consumers across Lagos State.

Solebo used the occasion to reaffirm LASCOPA’s commitment to putting consumers at the centre of its service delivery. He emphasised the importance of listening to consumers, responding promptly to complaints, facilitating fair redress and ensuring that consumers are protected from unsafe, substandard, counterfeit and deceptive products and services.

The General Manager/CEO and LASCOPA staff as they commemorate the week and renew their commitment to going the extra mile for every consumer. Through professionalism, empathy, accountability and timely response, LASCOPA continues to strengthen consumer confidence and promote a fair marketplace in Lagos State.

LASCOPA — In Lagos State, Consumers Are Kings.

05/10/2026

The General Manager/CEO of the Lagos State Consumer Protection Agency (LASCOPA) has joined the rest of the world in commemorating World Teachers' Day, noting that teachers do more than impart book knowledge, they teach us to question, examine facts, and make thoughtful decisions.

He encouraged Lagosians to apply this same spirit of critical inquiry to their daily transactions: "This Teachers' Day, adopt their lessons in every purchase. Know your consumer rights and make conscious choices, because the right information is the first step to the right decision."

The GM/CEO further urged residents to be familiar with their consumer rights and responsibilities in everyday dealings, and not to hesitate in reporting any rights violations or grievances to LASCOPA.

In Lagos State, Consumers are Kings

04/10/2026

FREE” ALWAYS GRABS ATTENTION — BUT IS IT REALLY FREE?

Before you click, buy, subscribe or accept an offer, take a moment to check the terms and conditions, applicable charges and other requirements.

Read the details. Understand what you’re agreeing to. Know the full cost before you commit.

Don’t let the word “FREE” make you overlook the fine print.

Be informed. Be alert. Be a smart consumer.

In Lagos State, Consumers Are Kings.

03/10/2026

REPORT UNFAIR TRADE PRACTICES. KNOW YOUR RIGHTS.

Raise your voice against practices that compromise your rights as a consumer.

If you experience misleading claims, unfair terms and conditions, defective products, or other consumer-related grievances, seek assistance from the Lagos State Consumer Protection Agency (LASCOPA).

Email: [email protected]

Toll-Free: 080 0005 2726

In Lagos State, Consumers Are Kings.

02/10/2026

YOUR COMPLAINT CAN MAKE A DIFFERENCE

When Mr. Odusose Farouq Adewale encountered a problem with a laptop purchase, he didn't give up, he reported the matter to the Lagos State Consumer Protection Agency (LASCOPA) for intervention.

Through a mediation session facilitated by the Agency, the matter was amicably resolved between both parties. The consumer received a replacement laptop with a one-year warranty, at no cost to him.

Most importantly, the consumer is satisfied with the outcome.

This is why we continue to encourage consumers across Lagos State: when you believe your consumer rights have been violated, report the matter to LASCOPA.

You don't have to deal with the problem alone.

* Speak up.
* Report it.
* Let your complaint make a difference.

In Lagos State, Consumers Are Kings.