Our customer service centre is open 24/7 so you can get in touch with us anytime - call 03 941 8999, email [email protected] or visit our website ccc.govt.nz. You can also private message us anytime with questions and we will get back to you. Some queries may be beyond the scope of what we can respond to on Facebook so we may ask you to contact us via phone to get all the details we need to take care of your request. Terms of use:
We respect everyone’s right to express their thoughts and opinions and encourage an open dialogue between the Council and members of the public, but when commenting on this page we do ask that you follow the below guidelines.
- Be polite and respectful with your comments and views. We want to hear from you and welcome your feedback.
- Do not post anything that could be considered prejudicial, harmful, disrespectful, rude, racist, off-topic, inflammatory, offensive, harassment, discriminatory, hateful or otherwise inappropriate. This includes personal attacks.
- Do not post any objectionable material, misinformation, personal or private information of elected members, Council staff or other Facebook users and individuals.
- Unsolicited advertising or repetitive spam comments are not welcome.
- Comments containing swear words will automatically be hidden.
- This page is not to be used for electioneering or promoting or commenting on political campaigns, groups or candidates. Any comments related to an election campaign will be removed.
- Keep comments relevant to the Christchurch City Council page and thread.
- Posts are only to be used for non-commercial purposes. We actively monitor the comments coming through to this page and reserve the right to hide or delete posts that fit under the above definitions and do not adhere to these guidelines. If users do not follow these guidelines, then they may be banned from this page. In instances where there are too many comments failing to follow the moderation guidelines or if it is a sensitive topic which may generate the types of comments that would take away from the matter at hand or spread misinformation, we reserve the right to turn off comments on the post. Facebook’s Community Standard policies outline what is and isn’t allowed on Facebook - www.facebook.com/communitystandards/
If you have any feedback for us, get in touch - www.ccc.govt.nz/contact-us/feedback/
Our online terms of use - www.ccc.govt.nz/contact-us/about-this-site/terms-of-use/
