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Public Service Fale

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Public Service Fale

It is housed within New Zealand's Public Service Commission.

The Public Service Fale is a public service centre of excellence that supports Pacific Commissioners to achieve their goals and deliver quality public services for their citizens.

26/08/2026

Our Deputy Commissioner and Head of the Public Service Fale, Tania Ott, will be speaking at the Australian Public Sector Anti-Corruption Conference (APSACC) next month. Tania will be joining a panel discussion on Pacific and First Nations approaches to strengthening institutional integrity.

APSACC offers an opportunity for anti-corruption practitioners, public sector leaders and agencies to share their knowledge, experience and expertise.

The Public Service Fale is a Pacific centre of excellence that supports public service leaders to strengthen institutional governance, capability, and integrity.

See: https://www.apsacc.com.au/

07/08/2026

𝐋𝐢𝐬𝐭𝐞𝐧𝐢𝐧𝐠 𝐚𝐧𝐝 𝐥𝐞𝐚𝐫𝐧𝐢𝐧𝐠 𝐭𝐨 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 𝐥𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩 𝐢𝐧 𝐍𝐚𝐨𝐞𝐫𝐨

The Public Service Fale recently visited Naoero at the request of the Department of the Chief Secretary to undertake an in-country leadership development needs analysis for the Naoero Public Service. This work will help shape future leadership development support that reflects Naoero’s priorities and strengthens leadership capability across the public service.

The Fale engaged with public servants at different levels of leadership from across government to understand leadership strengths, challenges, and needs. Discussions focused on strengthening leadership capability, developing future leaders, supporting collaboration across departments, and ensuring any learning and development opportunities are grounded in Naoero’s context and priorities. The insights gathered will help design tailored initiatives that support Naoero's good governance and institutional strengthening priorities - helping to build a capable, connected, and values-driven public service.

The Public Service Fale sincerely thanks the Naoero Department of the Chief Secretary for its leadership and partnership in this work, and acknowledges all public servants who generously shared their experiences and perspectives. We are grateful for the warm hospitality and thoughtful contributions that made the visit so valuable.

01/08/2026

𝐑𝐞𝐟𝐥𝐞𝐜𝐭𝐢𝐧𝐠 𝐨𝐧 𝐚 𝐰𝐞𝐞𝐤 𝐨𝐟 𝐥𝐞𝐚𝐫𝐧𝐢𝐧𝐠, 𝐩𝐚𝐫𝐭𝐧𝐞𝐫𝐬𝐡𝐢𝐩 𝐚𝐧𝐝 𝐞𝐱𝐜𝐡𝐚𝐧𝐠𝐞

As the Ministry for Public Enterprises, Government of Samoa's twinning visit comes to a close, we are celebrating a week of valuable conversations, new connections and shared learning between Samoa and New Zealand public sector leaders.

The visit concluded with a final session with the Samoa Public Service Commission on monitoring non-financial performance and stewardship across leadership, integrity and capability. The delegation also visited the National Crisis Management Centre, known as the 'Bunker', and met informally with officials from the New Zealand Ministry of Foreign Affairs and Trade who work closely on the NZ-Samoa relationship.

A key strength of the visit was the relationships built along the way. Open discussions, shared lessons and a commitment to strengthening public sector capability demonstrated the value of Pacific public service partnerships and peer learning. The week highlighted the importance of learning with and from each other, grounded in shared public service values and a commitment to better outcomes for communities.

As delegates return home, they will reflect on the key insights from the week and identify practical next steps to support the continued development of Samoa’s public enterprise system.

We extend our sincere thanks to all the agencies, leaders and subject matter experts who generously shared their time, knowledge and experience throughout the week.

Fa’afetai tele lava to the Ministry for Public Enterprises, Government of Samoa delegation for your engagement, openness and commitment to strengthening governance and public sector performance for the people of Samoa and the region.🙏

30/07/2026

𝐌𝐨𝐧𝐢𝐭𝐨𝐫𝐢𝐧𝐠 𝐢𝐧 𝐩𝐫𝐚𝐜𝐭𝐢𝐜𝐞

Day 4 of the Twinning Programme brought monitoring to life, with the Ministry for Public Enterprises, Government of Samoa delegation exploring how strong relationships, clear accountability and practical tools support better performance.

At The Treasury, the team explored how strong relationships between monitoring agencies and Crown entities build trust and support better outcomes.

One message particularly resonated: “𝑻𝒓𝒖𝒔𝒕 𝒄𝒂𝒏𝒏𝒐𝒕 𝒃𝒆 𝒃𝒖𝒊𝒍𝒕 𝒘𝒊𝒕𝒉𝒐𝒖𝒕 𝒓𝒆𝒍𝒂𝒕𝒊𝒐𝒏𝒔𝒉𝒊𝒑𝒔.”

Pacific Business Trust board members emphasised the importance of understanding cause and effect in governance and accountability. Health New Zealand - Te Whatu Ora shared lessons from its creation as a single agency following the disestablishment of 26 District Health Boards, including the need to bring the right people around the table, listen carefully and communicate openly with those affected by change.

Finally, the Public Service Commission Te Kawa Mataaho encouraged the delegation to think ahead, rather than only review, past performance. The session introduced practical tools and frameworks to help the delegation ask the right questions and identify what needs to change.

The clear takeaway: effective monitoring is not only about reviewing performance, it is about building the relationships, trust and shared understanding needed to support improvement.

Thank you to all who contributed to another valuable day of shared learning.

29/07/2026

𝐒𝐲𝐬𝐭𝐞𝐦 𝐥𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩 𝐚𝐧𝐝 𝐬𝐭𝐞𝐰𝐚𝐫𝐝𝐬𝐡𝐢𝐩 𝐢𝐧 𝐩𝐫𝐚𝐜𝐭𝐢𝐜𝐞

Day 3 of the Twinning Programme focused on strengthening public sector stewardship and system leadership in practice. The Ministry for Public Enterprises, Government of Samoa's delegation met with leaders from the Ministry for Pacific Peoples - the Crown’s principal advisor on policies and interventions that improve outcomes for Pacific peoples in New Zealand.

The delegation then met with the Department of the Prime Minister and Cabinet (DPMC), where key leaders discussed DPMC’s three core roles:
• supporting the Prime Minister, Ministers and Cabinet with advice and insights;
• supporting well-conducted government; and
• leading New Zealand’s national resilience and national security systems.

Together, the discussions reinforced the importance of sound systems and processes, clear targets, robust monitoring and reporting, and accountability, all underpinned by trusted relationships and strong networks.

28/07/2026

Governance, accountability and public trust were the focus of Day 2, as the Ministry for Public Enterprises, Government of Samoa delegation met with colleagues from Public Service Commission Te Kawa Mataaho, The Audit Office, New Zealand and Te Puni Kōkiri.

Throughout the day, the delegation explored how boards, chief executives, monitoring agencies and assurance functions work together to support effective decision-making, accountability and strong organisational performance.

Discussions also highlighted the importance of clear roles, strong partnerships and maintaining public trust in the delivery of public services.

A key theme was the shared commitment of Samoa and New Zealand to strong public institutions that are transparent, accountable and focused on delivering better outcomes for people.

These conversations provided practical insights that will support Samoa's ongoing efforts to strengthen public enterprise governance, oversight and accountability arrangements.

Fa'afetai tele lava to our collePublic Service Commission Te Kawa Mataaho, The Audit Office, New Zealand and Te Puni Kōkiri for generously sharing their knowledge, experience and insights.

27/07/2026

𝐓𝐡𝐞 𝐏𝐮𝐛𝐥𝐢𝐜 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐅𝐚𝐥𝐞 𝐢𝐬 𝐩𝐥𝐞𝐚𝐬𝐞𝐝 𝐭𝐨 𝐡𝐨𝐬𝐭 𝐒𝐚𝐦𝐨𝐚’𝐬 Ministry for Public Enterprises, Government of Samoa

Talofa lava and a warm welcome to the Samoa Ministry for Public Enterprises delegation, who are in Wellington this week for a Twinning Programme with the Public Service Fale.

The visit began with a welcome from Public Service Fale Deputy Commissioner, Tania Ott, and the Fale team, followed by a day with The Treasury that set the scene for discussions on public enterprise governance, oversight, accountability, and performance.

Over the week, the delegation will meet with New Zealand public sector agencies to share experiences, explore practical approaches, and strengthen connections that support Samoa’s public enterprise work.

We look forward to sharing more from the visit as the week unfolds.

23/07/2026

𝐃𝐢𝐝 𝐲𝐨𝐮 𝐦𝐢𝐬𝐬 𝐨𝐮𝐫 𝐫𝐞𝐜𝐞𝐧𝐭 𝐒𝐡𝐚𝐫𝐞 𝐋𝐞𝐚𝐫𝐧 𝐂𝐨𝐧𝐧𝐞𝐜𝐭 𝐬𝐞𝐬𝐬𝐢𝐨𝐧 𝐨𝐧 𝐂𝐨𝐧𝐟𝐥𝐢𝐜𝐭𝐬 𝐨𝐟 𝐈𝐧𝐭𝐞𝐫𝐞𝐬𝐭 𝐢𝐧 𝐭𝐡𝐞 𝐏𝐚𝐜𝐢𝐟𝐢𝐜 𝐏𝐮𝐛𝐥𝐢𝐜 𝐒𝐞𝐫𝐯𝐢𝐜𝐞?

Public servants in the Pacific joined the session to discuss conflicts of interest in recruitment, procurement and a range of public service decisions. Kireata Meauke, Kiribati Public Service Office and Dean Rosson, Public Service Fale shared practical examples and experiences of managing conflicts of interest to protect public trust and confidence in their public services. Participants valued the real-life case studies, open discussion and chance to learn from each other.

Explore the insights and resources here: https://www.publicservicefale.govt.nz/news-from-the-fale/all-news-from-the-fale/managing-conflicts-of-interest-in-pacific-public-services-an-opportunity-to-share-learn-connect

Kam rabwa to everyone who contributed. Stay tuned for our next session on 𝗖𝗼𝗻𝗳𝗶𝗱𝗲𝗻𝘁𝗶𝗮𝗹𝗶𝘁𝘆.

14/07/2026

𝐓𝐡𝐞 𝐯𝐚𝐥𝐮𝐞 𝐨𝐟 𝐞𝐧𝐠𝐚𝐠𝐞𝐦𝐞𝐧𝐭 - 𝐅𝐚𝐥𝐞 𝐯𝐢𝐬𝐢𝐭 𝐭𝐨 𝐏𝐚𝐥𝐚𝐮

The Public Service Fale recently visited Palau to further work on two important projects where the Fale is supporting Palau’s public service.

The first of these is the development of orientation modules for new public servants. It was also an opportunity for advance planning for Fono 2026: Pacific Public Service Leaders’ Conference, which will be hosted by the Government of Palau from 9–13 November 2026.

Working face-to-face allowed for in-depth discussions, and further insights into the priorities and needs for both projects while building relationships that will help to support the final development phases.

We look forward to launching these modules later in the year and supporting Palau in hosting Fono 2026!

𝐑𝐞𝐚𝐝 𝐦𝐨𝐫𝐞 𝐡𝐞𝐫𝐞: https://www.publicservicefale.govt.nz/news-from-the-fale/all-news-from-the-fale/the-value-of-engagement-fale-visit-to-palau

17/06/2026

𝗔 𝗺𝗼𝗱𝗲𝗿𝗻 𝗮𝗽𝗽𝗿𝗼𝗮𝗰𝗵 𝘁𝗼 𝗣𝘂𝗯𝗹𝗶𝗰 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗶𝗻𝗱𝘂𝗰𝘁𝗶𝗼𝗻 𝗶𝗻 𝘁𝗵𝗲 𝗖𝗼𝗼𝗸 𝗜𝘀𝗹𝗮𝗻𝗱𝘀

The Cook Islands Office of the Public Service Commissioner saw an opportunity to modernise how induction is delivered across the Cook Islands public service, improving consistency and access for all staff.

OPSC partnered with the Public Service Fale to deliver this new way of working through FaleOnline, the Fale’s online learning management system. Together, they reshaped the existing CKI induction into a blended model, combining online modules with in person sessions.

The new online modules provide a consistent foundation for learning, covering how the public service works, its values and expectations. This new use of technology allows face to face sessions to focus on deeper discussion, practical insight and engagement with senior leaders.

Cook Islands public servants can now:

• Access induction anytime, from anywhere
• Learn at their own pace
• Revisit key content when needed
• Arrive at sessions ready to engage

Early feedback from users shows improved access, stronger understanding, and more meaningful in person delivery. Participants are coming to sessions better prepared, creating space for more interactive and engaging learning experiences.

This initiative shows how digital and in person learning can work together to strengthen capability, while making induction more consistent, accessible and relevant for today’s public service.

𝗥𝗲𝗮𝗱 𝗺𝗼𝗿𝗲: https://www.publicservicefale.govt.nz/news-from-the-fale

Address

Te Iho, 1 Bowen Street
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Opening Hours

Monday	8am - 5pm
Tuesday	8am - 5pm
Wednesday	8am - 5pm
Thursday	8am - 5pm
Friday	8am - 5pm

Website

https://www.publicservicefale.govt.nz/

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