Utilities Disputes

Directions Website Contact the organization

Utilities Disputes Utilities Disputes | Tautohetohe Whaipainga (known as UDL) provides a free and independent resolution service for complaints about utilities providers.

Free, fast, effective and independent utilities dispute resolution across Aotearoa - sorting complaints between electricity, gas and water providers and consumers. We can look into complaints of providers who have joined our Scheme. Please contact us to talk about any issues or concerns resolving a dispute with a utilities organisation. We can help you work out whether it is something you can make a complaint about, and explain our process. Call us on 0800 223340 email us on [email protected] or go to our website www.udl.co.nz to talk with us or for information or to look into your complaint.

Wonderful to be here at Eden Park supporting Permobil's Power in the Park Community Open Day!Images (L-R):1. Kylee, foun...
21/10/2026

Wonderful to be here at Eden Park supporting Permobil's Power in the Park Community Open Day!

Images (L-R):
1. Kylee, founder of Kylee & Co, with Jessica from Utilities Disputes. It’s always lovely for Jessica to reconnect with Kylee at community events.
2. Jessica and Susie from Permobil.
3. Russell from Clipboard with Arjun from Utilities Disputes.
4. Mark Liddle from Hollister Incorporated with Arjun and Jessica.

Wonderful to be here at Eden Park supporting Permobil's Power in the Park Community Open Day!Image L-R:Mark Liddle from ...
21/10/2026

Wonderful to be here at Eden Park supporting Permobil's Power in the Park Community Open Day!

Image L-R:
Mark Liddle from Hollister Incorporated with Arjun and Jessica from Utilities Disputes.

Solar is at a tipping point…Let’s make sure there are some basic protections for consumers to guide us through the trans...
20/10/2026

Solar is at a tipping point…

Let’s make sure there are some basic protections for consumers to guide us through the transition.

Neil Mallon, Utilities Disputes’ Commissioner & CEO talking with Nadine Higgins about solar and consumer protections on the Ryan Bridge TODAY show Tuesday 20 October.

Utilities Disputes Commissioner discusses what consumers need to know before swapping to solar. Video / Ryan Bridge TODAY

Commissioner Neil Mallon talked with Radio NZ's Kathryn Ryan on Nine to Noon to talk about the increase in solar complai...
15/10/2026

Commissioner Neil Mallon talked with Radio NZ's Kathryn Ryan on Nine to Noon to talk about the increase in solar complaints as well as the Solar Top Tips we have developed to support New Zealanders considering solar.

Top tips for solar https://www.udl.co.nz/en/our-publications-and-schemes/solar/

Listen to the full interview on RNZ here https://www.rnz.co.nz/national/programmes/ninetonoon/audio/2019056142/warnings-over-solar-power-deals

Consumers considering subscription solar power plans are being warned to be clear about the terms and conditions they're locking themselves into.

Te Rōpū Wāhine Māori Toko i te Ora | Māori Women’s Welfare League Conference today Saturday 10 October 2026.It has been ...
10/10/2026

Te Rōpū Wāhine Māori Toko i te Ora | Māori Women’s Welfare League Conference today Saturday 10 October 2026.

It has been an absolute privilege to be at the MWWL conference. We have met so many wonderful wahine and learnt so much about their mahi and their aspirations and making change happen for the better of all Aotearoa. We have loved it - ka nui te mihi.

Our art competition has come to a close with Bobby-Jean the winner of the BLUNT metro Umbrella designed by Graham Tipene. Congratulations Bobby-Jean!!!

Thank you to today's judge Morwenna Grills APR (Te Tumu Paeroa) and to BLUNT for donating the prize.

Pictured:
1. Bobby-Jean holding the box with the umbrella, Morwenna to the left and Jessica from Utilities Disputes with the winning art drawing
2. Some of the art on display from our competition
3.MMWL President Dr Hope Tupara with Ikara from Utilities Disputes
4. Akukura and Tiana from Te Tumu Paeroa with Jessica Niemack
5. Tessa from Māori Women's Development Inc with Jessica
6. Toumairangi, Bobby-Jean and her Auntie Ollie

So much happening at the Te Rōpū Wāhine Māori Toko i te Ora | Māori Women’s Welfare League Conference today.The League’s...
09/10/2026

So much happening at the Te Rōpū Wāhine Māori Toko i te Ora | Māori Women’s Welfare League Conference today.

The League’s motto, Tātau Tātau, reflects its commitment to working together to empower Māori wāhine and their whānau to achieve their aspirations and inspire future generations.

“The seed I would like to plant in your heart is a vision of Aotearoa where all our people can live together in harmony... and share the wisdom from each culture.” – Dame Whina Cooper

We’re privileged to be surrounded by the incredible mahi of the League - listening and connecting with wāhine from across Aotearoa. We're also available to share how Utilities Disputes can help with electricity, gas and water concerns.

Our art competition is now in its second day. Congratulations to Jesika, our Day Two winner, who takes away a $50 PAK’nSAVE voucher!

Our grateful thanks to today's judges, Wiki Michalanney (Aotea Regional President) and Sonja Ngaia (Aotea Region Area Representative).





Pictured:
1. Maori Women's Welfare League President Dr Hope Tupara with Jessica and Kalina from Utilities Disputes.
2. Toumairangi, our Day Two winner Jesika, Jesika’s mum and Kalina with the winning artwork.
3. Today's judges, Wiki Michalanney (R) - Aotea Regional President and Sonja Ngaia (middle) - Aotea Region Area Representative with Kalina
4. Some of the wonderful entries from Day Two of our art competition.

Our art competition is off to a great start at the Maori Women's Welfare League Annual Conference. A big thank you to ou...
08/10/2026

Our art competition is off to a great start at the Maori Women's Welfare League Annual Conference.

A big thank you to our Day 1 judges, Te Puawai Rogers-Hall and Eriina from Social Value Aotearoa, for choosing our first winner.

Congratulations to our artist, Sephy, who took home a $50 PAK’nSAVE voucher! 🎉

We're looking forward to more entries over the next couple of days.



Photos:
1. Our Day 1 judges, Eriina (L) and Te Puawai O Te Ao Rogers-Hall (R)
2. Rose from Utilities Disputes with Sephy

We’re privileged to be at the Maori Women's Welfare League Annual Conference and 75th Anniversary over the next few days...
07/10/2026

We’re privileged to be at the Maori Women's Welfare League Annual Conference and 75th Anniversary over the next few days.

We are loving being in this space to connect with MWWL delegates, kōrero about electricity, gas and water concerns, and share how Utilities Disputes can help.

There’s also plenty of creativity happening at our stand with our art competition underway! We’re already seeing some fantastic entries, with more to come over the next few days.

The 'Grand Prize' is a special edition BLUNT umbrella designed by Graham Tipene and generously donated by BLUNT for the event.



Images:
1. Eriina from Social Value Aotearoa with Rose from Utilities Disputes
2. The first art competition entry
3. And the artist behind it!
4. Rose and Jessica from Utilities Disputes
5. Our art competition grand prize

Utilities Disputes is part of the many organisations at the Pukekohe Healthy Homes Planet Expo today Saturday 26 Septemb...
25/09/2026

Utilities Disputes is part of the many organisations at the Pukekohe Healthy Homes Planet Expo today Saturday 26 September.

Lovely to see everyone even with the rain coming down! Come and talk with us if you have a concern or question about your electricity, gas or water.

We think the volunteers looking after the sausage sizzle and food area look great in the aprons.

Jessica talked with Rob and Lily who had an issue a few months ago and then talked with the team in Wellington who helped them with their complaint.


Procare’s Healthy Village Action Zone (HVAZ) is hosting a free community health screening day today Saturday 19 Septembe...
18/09/2026

Procare’s Healthy Village Action Zone (HVAZ) is hosting a free community health screening day today Saturday 19 September 2026 until 1pm at the Fickling Convention Centre 546 Mt Albert Road

Multiple health providers offer quick health checks and information for whānau and āiga in one place; and yes we are here too available to talk about any concerns you have about your energy and water bills.

Community engagement
it’s all about people. Listening and taking time to understand the issues so they can be sorted.

Images
Jessica Niemack listening…
Jessica with Vivian from Procare - organisers of the day
Hepi and Jessica
Anaawa
Tanzeema from Procare with Jessica

Address

Wellington
6140

Alerts

Be the first to know and let us send you an email when Utilities Disputes posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Contact The Organization

Send a message to Utilities Disputes:

Shortcuts

Share

Category