Utilities Disputes

21/08/2026

This Sunday, Jessica will be at Waiuku Zero Waste’s Healthy Home, Healthy Planet Expo. Come along and chat to Jessica about how Utilities Disputes can help sort your electricity, gas, water or broadband complaints.

Event details from Waiuku Zero Waste:

Discover simple, practical ways to create a healthier home, save money, and reduce your impact on the environment.

This FREE community event brings together local organisations, businesses and experts to showcase everyday actions that make a real difference. There's no pressure to change everything overnight. The Healthy Home, Healthy Planet Expo is all about showing how small, achievable changes can add up to healthier homes, lower household costs, and a more resilient community.

Whether you're just getting started or looking for your next sustainable swap, there's something here for everyone.

Sunday 23 August, 10am-3pm
Pukeoware Hall

14/07/2026

Jessica will be at Te Matariki Winter Wellness Mini Expo this Thursday, connecting with the community and sharing how Utilities Disputes can help with you with your electricity, gas, water or broadband complaints.

The event will also feature local services, health and wellness support, workshops, free activities and giveaways for whānau.
Manurewa Community NetworkManurewa Local BoardMiddlemore FoundationThe Pride Project Aotearoa HQ
Come along and meet us!

Date: Thursday 16 July
Time: 10am–2pm
Location: Te Matariki Clendon Library, 17 Palmers Road

09/07/2026

Mānawatia a Matariki | Happy Māori New Year

During this special time of year, we are reminded to connect with one another, honour those we have lost, celebrate what we have, and look forward to the future.

Our office will be closed Friday 10 July.

You can still start a complaint by leaving a message on 0800 22 33 40, emailing [email protected], or filling out a complaint form here: https://www.udl.co.nz/en/making-a-complaint/complaint-form/

Image 2: Resource from https://www.matariki.com/, where you can also find out more about this year’s Matariki celebrations.

03/07/2026

Matariki is such a special time. Jessica is at Te Tahawai Marae, Pakuranga , Auckland for Matariki celebrations and talking with people about the work we do - sorting your utilities issues and concerns. Pop by and check out how we can help.

Ki te hoe | let’s do it

09/06/2026

On Monday Neil Mallon, UDL Commissioner was on Morning Report with John Campbell discussing the rising cost of living and how that is impacting consumers especially regarding energy bills.

We are in the privileged position of being able to work with kiwi consumers and power companies to resolve complaints, restore trust and identify systemic issues that can be fixed to improve services for all consumers.

Utilities Disputes has been doing this for the last 25 years, and has the data and experience that can make a real difference.

In the last two years we have helped around 47,000 kiwis and sort their complaints and queries and we are grateful to RNZ for the opportunity to share a little bit about the work we do.

A link to the interview is below.

The Utilities Disputes Commissioner said the organisation had received a record number of 13,554 complaints in the last year.

04/06/2026

Last night (Wednesday 3 June) Utilities Disputes was delighted to be part of an event by Failoa Famili who support Pasifika families and communities across Auckland Wellington, Hawke's Bay and Christchurch.

Sistema Aotearoa (orchestra) was there playing beautiful music. A presentation from Sustain&Enable (Kyle Parker). Jessica was there from Utilities Disputes to listen and share our mahi along with Mercury.

22/05/2026

Enjoying the Africa Day Aotearoa celebrations and talking with people about our mahi and how we can help.

Celebrating the rich diversity of 54 African countries and the bringing together of African communities here in Auckland.

10am to 6pm Silo Park Auckland - thousands enjoying the festivities. Join us!

Images
Jessica and Willow Utilities Disputes
Nick Hawke Ngāti Whātua, Janet Kamau ACOFI Secretary General and Pandy Hawke Ngāti Whātua

19/05/2026

Jessica recently presented at the Habitat for Humanity New Zealand Home Maintenance Workshop, which supports Māori homeowners and renters.

Another great opportunity to connect with this community and share how we can help with electricity, gas, and water complaints, along with practical tips for saving energy.

0800 22 33 40 | [email protected] | www.udl.co.nz

Image:
L-R: Jessica from Utilities Disputes with Therese Vitolino and Tammy Watene from Te Puni Kōkiri

11/05/2026

Felicity and George (and Bonnie the pug) from Utilities Disputes are at VUWSA - Victoria University of Wellington Students' Association Flatting Expo from 11am-2pm today. Pop by and meet our team!

We’ll be running a competition for Te Herenga Waka – Victoria University of Wellington students, with a chance to win a $150 Woolworths voucher. Come chat with us to find out how to enter.

Keep an eye out for Bonnie, she might be part of the fun!

08/05/2026

Today Utilities Disputes’ Jessica is in amongst it at Picnic in the Park at Howick Domain Wellington Street.

Today is all about community and connecting and supporting the community with resources for mental health & wellbeing.

It’s great to see so many organisations out in support today.

On now until 2pm.