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Ombudsman NZ

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Ombudsman NZ

The Ombudsman helps New Zealanders deal with public sector agencies with a focus on fairness for all. Complaints are not processed through this channel.

The Ombudsman carries out a range of roles to help protect your rights: monitoring places of detention, providing guidance about serious wrongdoing at work (whistleblowing) and implementing the United Nations Disabilities Convention. They provide advice, guidance and training to public sector agencies and promote awareness of their role to the wider community. For information and help visit: https://www.ombudsman.parliament.nz/

01/06/2026

Congratulations to former Chief Ombudsman Peter Boshier for being made a Knight Companion of the New Zealand Order of Merit. 👑

He is recognised in the King’s Birthday Honours List for his services to the state and judiciary. Peter was our Chief Ombudsman from December 2015 to March last year.

In the King’s citation, as Chief Ombudsman, he was described as having a focus on “a faster and more effective resolution of Official Information Act and other complaints, working with government agencies to improve their practices and strengthening his team’s investigation and monitoring of prisons, secure age care and public mental health facilities, and a much greater prevalence of agencies”

Take a look at the full list here: https://www.dpmc.govt.nz/publications/kings-birthday-honours-list-2026

01/06/2026

Talofa lava 👋 We’re joining Pacific communities across New Zealand in celebrating take a look at some information below in both English and Samoan:

English:
If you feel a government agency hasn’t treated you fairly, the Ombudsman may be able to help. Our service is free, independent and confidential. Find out more: www.ombudsman.parliament.nz

Samoan:
A e manatu ua lē tonu ma sa’o se fa’aiuga a se Matagaluega a le Malo ua a’afia ai oe? E ono mafai ona fesoasoani le Komesina o Sulufaiga ia te oe. E leai se totogi o le auaunaga, e tūto’atasi ma malu puipuia le fa’atinoga. Mo nisi fa’amatalaga www.ombudsman.parliament.nz

Ministry for Pacific Peoples Samoa Office of the Ombudsman PMN Samoa Sāmoa Capital Radio Vaka Tautua Taeaomanino Trust K'aute Pasifika Trust

27/05/2026

The General Manager for our Outreach and Engagement group Alex Schröder joined ‘ACE’ Adult Community Educators in Auckland this week to talk about Civics and Citizenship at their Aotearoa Conference.

We share a common goal with the ACE sector: to help people build confidence, engage with information, ask questions, navigate public systems and empower citizens! Thank you to ACE for having us this week 🙌🏾

ACE Aotearoa

24/05/2026

The Hastings District Council’s approach to preparing buyout offers for property owners affected by Cyclone Gabrielle has not been unreasonable.

Chief Ombudsman John Allen has published a case note on four complaints he received from property owners, who took part in the buyout scheme, read more below:

https://www.ombudsman.parliament.nz/news/hastings-district-councils-approach-cyclone-gabrielle-buyout-scheme-not-unreasonable

22/05/2026

In line with Youth Week from May 18- 24 we’re sharing research we commissioned from 2020-2025 informing how we work with children and young people in care. The theme for Youth Week this year is: ‘Our Voices Matter, We Deserve to Be Heard.’ Click on the link below to hear from our youth and to read the research and insights from Tamariki and care providers.

This work helped us prepare for our expanded role overseeing the Oranga Tamariki system, which came into effect in May 2023 ➡
https://www.ombudsman.parliament.nz/resources/research-informing-how-we-work-children-and-young-people-care?fbclid=IwY2xjawR8UWhleHRuA2FlbQIxMABicmlkETFmYkxvRXZTSFVCMnR1TGpDc3J0YwZhcHBfaWQQMjIyMDM5MTc4ODIwMDg5MgABHlM8nFvyJGscAsWaT4yxGBVVH3iVF9QjMdLdfKWQ8R-SSo30c8YiCubKCRxf_aem_Evql7qQbvo3nbJ_TbdpvfA

Ara Taiohi - Peak Body for Youth Development

20/05/2026

Today is World Day of Cultural Diversity, a United Nations day to celebrate and raise awareness of diversity globally. In celebrating this day, we want to acknowledge the diverse cultures within the Office of the Ombudsman and the unique perspectives each person brings. We’re proud to recognise the many cultures and backgrounds of our own staff which includes Māori, Pacific, Asian, NZ European, Middle Eastern, and African people 🌏.

Happy

19/05/2026

In line with Youth Week from May 18- 24 we’re sharing research we commissioned from 2020-2025 informing how we work with children and young people in care. The theme for Youth Week this year is: ‘Our Voices Matter, We Deserve to Be Heard.’ Click on the link below to hear from our youth and to read the research and insights from Tamariki and care providers.

This work helped us prepare for our expanded role overseeing the Oranga Tamariki system, which came into effect in May 2023 ➡
https://www.ombudsman.parliament.nz/resources/research-informing-how-we-work-children-and-young-people-care?fbclid=IwY2xjawR5tsdleHRuA2FlbQIxMABicmlkETFDcmpqRHdQV0VCS3JnellIc3J0YwZhcHBfaWQPNTE0NzcxNTY5MjI4MDYxAAEefZbph6epoVMAfDvfixpMOaH28YZo4Hel8rzz22KhVlV37boF7YYa94Fp4n4_aem_p4IWssdefPbsUeAWehFUyQ

Ara Taiohi - Peak Body for Youth Development

18/05/2026

The Chief Ombudsman, says a proposal in the Fisheries Amendment Bill to exempt commercial fishing camera footage from release under the Official Information Act is unnecessary and excessive. John made an oral submission on the Bill before Parliament’s Primary Production Committee.

John says the array of measures included in the Bill including carving out fishing camera footage from the OIA aren’t justified because the law already offers protections:

“In my view, these measures risk undermining the OIA, and lowering trust and confidence in both the fishing industry and in government.”

Read the full media release here: https://www.ombudsman.parliament.nz/news/chief-ombudsman-says-fishing-boat-camera-footage-should-not-be-excluded-oia

Watch a recording of the meeting here (appears 3:08:19):
https://vimeo.com/event/4428889

17/05/2026

In line with Youth Week from May 18- 24 we’re sharing research we commissioned from 2020-2025 informing how we work with children and young people in care. The theme for Youth Week this year is: ‘Our Voices Matter, We Deserve to Be Heard.’ Click on the link below to hear from our youth and to read the research and insights from Tamariki and care providers. This work helped us prepare for our expanded role overseeing the Oranga Tamariki system, which came into effect in May 2023 ➡ https://www.ombudsman.parliament.nz/resources/research-informing-how-we-work-children-and-young-people-care

Ara Taiohi - Peak Body for Youth Development

15/05/2026

The Office is saddened to hear of the passing of Rt Hon Sir Kenneth Keith ONZ KBE PC KC, one of New Zealand’s most distinguished jurists and public servants.

From 1971 Sir Kenneth was a member of various law and constitutional reform bodies, including the Danks Committee on Official Information. Sir Kenneth was a member and President of the Law Commission, he also sat in appeal courts in Western Samoa, the Cook Islands, Niue, and Fiji. In 2004, he was one of the five original judges appointed to New Zealand’s Supreme Court when it was established. From 2006 to 2015 Kenneth Keith was a judge of the International Court of Justice in The Hague, the principal judicial organ of the United Nations, the first New Zealander to be elected to that body. At the end of that term, he returned to the faculty of law at Victoria University of Wellington.

Our thoughts are with Sir Kenneth Keith’s family and friends, and we thank him for his service to law and to the Danks Committee.

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Friday	8:30am - 5pm

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http://www.ombudsman.parliament.nz/

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