Ombudsman NZ

Call Directions Website

Ombudsman NZ The Ombudsman helps New Zealanders deal with public sector agencies with a focus on fairness for all. Complaints are not processed through this channel.

The Ombudsman carries out a range of roles to help protect your rights: monitoring places of detention, providing guidance about serious wrongdoing at work (whistleblowing) and implementing the United Nations Disabilities Convention. They provide advice, guidance and training to public sector agencies and promote awareness of their role to the wider community. For information and help visit: https://www.ombudsman.parliament.nz/

We’ve published our latest Annual Report and Strategic Intentions online. The Annual Report provides an overview of our ...
20/10/2026

We’ve published our latest Annual Report and Strategic Intentions online.

The Annual Report provides an overview of our work over the last financial year. Some highlights include the Office completing 11,700 complaints, 43% more than the previous year including 2,593 remedies to address individual complaints and improve public administration.

The Strategic Intentions document outlines our focus for the next five years. Click the link below to learn more about our work:

https://www.ombudsman.parliament.nz/news/ombudsman-working-deliver-more-impact

Chief Ombudsman, John Allen speaking to a lecture theatre full of law students at the University of Canterbury  this wee...
08/10/2026

Chief Ombudsman, John Allen speaking to a lecture theatre full of law students at the University of Canterbury this week. John spoke to them about our role investigating complaints, monitoring places of detention and encouraging good administrative practice in the public sector. Students had the opportunity to ask John questions, including about our oversight of the Official Information Act.

Thank you to the University of Canterbury’s law faculty for hosting us and we look forward to returning.

Ni sa bula Vinaka (hello) 👋  it’s Macawa ni Vosa vaka Viti – Fijian Language Week.Did you know that the Ombudsman has tr...
06/10/2026

Ni sa bula Vinaka (hello) 👋 it’s Macawa ni Vosa vaka Viti – Fijian Language Week.

Did you know that the Ombudsman has translated resources in Vosa Vakaviti/Fijian? Head to the website to take a look at our translated resources: https://www.ombudsman.parliament.nz/resources/about-ombudsman?fbclid=IwY2xjawUyVKFleHRuA2FlbQIxMABwZG9mAWJyaWQRMVJaN2lDOFUzRVFhRUZLRUVzcnRjBmFwcF9pZBAyMjIwMzkxNzg4MjAwODkyAAEeZCzBtP66jLhTu9yaMxmu4DbUBqjIMG2hF8RM2jEVjybXndm8XZFWIaX4Ino_aem_o0NgnpYjhN-BLGNviDgRoQ

Ke o kila ni sega ni qaravi iko vaka vinaka se vaka-duiduitaki iko na matanitu ena rawa ni vukei iko nona vale ni volavola Na Turaga Na Ombudsman
Na nona veivuke kei na veiqaravi Na Turaga Na Ombudsman e sega ni lavaki kina edua na i vakacavacava/ i-lavo

We’ve published new guidance on official information and the use of artificial intelligence (AI) for requesters, agencie...
06/10/2026

We’ve published new guidance on official information and the use of artificial intelligence (AI) for requesters, agencies and people making complaints. The Chief Ombudsman John Allen says the increasing use of AI is reshaping the way information is accessed, interpreted, and understood.

“Ministers and public sector agencies have told us there has been a significant increase in the number of people using AI to make information requests. Our investigators are also seeing an increasing number of complaints that appear to have been generated by AI. This is putting pressure on the entire official information system. There are some benefits in using AI, but it must be used responsibly. Our guidance offers practical advice to help all parties get the most out of AI, while avoiding some of the common problems that can occur...”

Read more here: https://www.ombudsman.parliament.nz/news/ombudsmans-office-releases-new-guidance-official-information-and-use-ai

We enjoyed attending the Association of Pacific Staff in Tertiary Education (APSTE) Fono hosted by the University of Can...
02/10/2026

We enjoyed attending the Association of Pacific Staff in Tertiary Education (APSTE) Fono hosted by the University of Canterbury Pacific Team. Our engagement team got to meet and share information about the Ombudsman with our Pacific communities and networks. Thank you for the opportunity to participate in the Fono this year and we look forward to our continued involvement. UC Pacific Development Team

Former Chief Ombudsman of New Zealand Sir Peter Boshier knighted for services to the State and judiciary, photographed w...
30/09/2026

Former Chief Ombudsman of New Zealand Sir Peter Boshier knighted for services to the State and judiciary, photographed with the Governor-General of New Zealand 🇳🇿

Sir Peter Boshier, of Wellington, KNZM for services to the State and the judiciary.

Sir Peter Boshier was the Chief Ombudsman from 2015 to 2025, responsible for handling complaints about and investigating the administrative conduct of public sector agencies, including official information requests. Sir Peter was appointed to the District Court in 1988 as a Family Court Judge, subsequently being appointed as the Principal Family Court Judge in 2004. Sir Peter held that position until 2012 when he was appointed a Law Commissioner. As Chief Ombudsman, Sir Peter’s focus was on faster and more effective resolution of Official Information Act (OIA) and other complaints; working with government agencies to improve their practices and strengthening his team’s investigation; monitoring of prisons, secure aged care and public mental health facilities; and a much greater prevalence of proactive disclosure on agencies’ websites. He considered over 14,000 OIA complaints and conducted 37 proactive investigations of the official information practices of central government agencies. He was active in the International Ombudsman Institute (IOI), serving between 2019 and 2022 as President of the Australasia and Pacific Region and then as Second Vice President of the IOI. Sir Peter was elected President of the Association of Family and Conciliation Courts in the United States of America, the only New Zealander to hold that position.

Talofa, and happy Vaiaso o te Gana Tuvalu – Tuvalu Language Week.We have translated some information below about the rol...
28/09/2026

Talofa, and happy Vaiaso o te Gana Tuvalu – Tuvalu Language Week.

We have translated some information below about the role of the Ombudsman in Tuvaluan:

✔ Fakatokaga o tagi se-malie ki luga i matagaluega a te Maalo
✔ Fakatokaga o tagi se-malie ki luga i manakoga ki fakamatalaga mai te Maalo
✔ Fakatokaga o measee masei i galuega
✔ Kilokiloga ki te tausiga fakalei mo te tulaga o tino ne puke faka te Maalo
✔ Fautuaga mo fakateletelega
✔ Fakalaufega te iloa

Take a look at more of our translated resources on our website: https://www.ombudsman.parliament.nz/resources/about-ombudsman

Tuvalu Auckland Community Trust

Today is the UN’s International Day for Universal Access to Information - also known as Right to Know Day. This year’s f...
28/09/2026

Today is the UN’s International Day for Universal Access to Information - also known as Right to Know Day. This year’s focus is on upholding information integrity in the digital age.

In New Zealand, people’s ability to access official information is a cornerstone of our democracy, safeguarded by the Official Information Act (OIA) as well as the Local Government Official Information and Meetings Act (LGOIMA).

With the election approaching, it is vital that people have access to reliable public information which will help inform their voting decision.

Earlier this month, the Ombudsman published pre-election guidance for users of the OIA. Read the guidance on our website: https://www.ombudsman.parliament.nz/oia-and-you-election-2026

Address

PO Box 10152
Wellington
6143

Opening Hours

Monday 8:30am - 5pm
Tuesday 8:30am - 5pm
Wednesday 8:30am - 5pm
Thursday 8:30am - 5pm
Friday 8:30am - 5pm

Telephone

+64800802602

Alerts

Be the first to know and let us send you an email when Ombudsman NZ posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Shortcuts

Share