What are the opening hours?

Monday 8:30am - 5pm Tuesday 8:30am - 5pm Wednesday 8:30am - 5pm Thursday 8:30am - 5pm Friday 8:30am - 5pm

Study Complaints NZ

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Study Complaints NZ

Helping domestic tertiary and international students resolve disputes with NZ education providers.

If you are an international student or a domestic tertiary learner and you have an unresolved complaint about a New Zealand education provider, Study Complaints | Ngā Amuamu Tauira can help. You can contact the Study Complaints | Ngā Amuamu Tauira service about:
• Financial matters
• Contractual matters
• Redress claims after an NZQA investigation. Our process is designed to empower students and e

ducation providers to resolve matters early and through consensual means where possible. Our aim is to meet the needs of learners studying in Aotearoa, ensuring that they have a voice in the process and that their mana, identity and wellbeing is prioritised. If a student and their education provider are unable to reach an agreed outcome, Study Complaints | Ngā Amuamu Tauira can provide finality through adjudication where a binding decision is issued. You can get started by contacting us by:
• Free phone: 0800 00 66 75
• Email: [email protected]
• Online: www.studycomplaints.org.nz

18/12/2025

Merry Christmas from Study Complaints | Ngā Amuamu Tauira! 🎅

We’re closed from Saturday 20 December 2025 to Sunday 4 January 2026.

During this period, you can still get in touch with us by email or online. We will get back to you when we return in the new year, from Monday 5 January 2026.

www.studycomplaints.org.nz/resources/christmas-hours-2025

20/10/2025

How do we help?

Our process is designed to empower students and education providers to resolve matters early and through consensual means where possible. If a student and their education provider are unable to reach an agreed outcome, Study Complaints | Ngā Amuamu Tauira can provide finality through adjudication where a binding decision is issued.

13/10/2025

Refunds are the biggest theme across the year, with 31% of enquiries involving a refund request.

You can read all about the disputes we see in our latest report - www.studycomplaints.org.nz/resources/study-complaints-nga-amuamu-tauira-report-2025

06/10/2025

It’s great to see a steady flow of learners getting in touch with us.

We have a good balance, with 49% of enquiries from domestic tertiary learners and 51% coming from international students.

You can find out more in our latest report - www.studycomplaints.org.nz/resources/study-complaints-nga-amuamu-tauira-report-2025

30/09/2025

Study Complaints | Ngā Amuamu Tauira is a free and independent dispute resolution service. We’re here to help any international students or domestic tertiary learners who have unresolved complaints with New Zealand education providers.

Our 2024-2025 Annual Report is now available.

This report covers our first full operational reporting year - from 1 July 2024 to 30 June 2025.

20/12/2024

Merry Christmas from Study Complaints | Ngā Amuamu Tauira! 🎅

We’re closed from Saturday 21 December 2024 to Sunday 5 January 2025.

During this period, you can still get in touch with us by email or online. We will get back to you when we return in the new year, from Monday 6 January 2025.

https://www.studycomplaints.org.nz/resources/christmas-hours

16/10/2024

We’re the not-so-new kid on the block now, having officially opened on 1 January 2024.

If you are interested to learn more about the nature of complaints and how these were resolved, check out our first report – www.studycomplaints.org.nz/resources/study-complaints-nga-amuamu-tauira-report-2024

09/10/2024

We take an early resolution approach where possible, even during our enquiry phase. And for those claims that are accepted through our process, 70% were resolved through consensual processes.

Find out more in our latest report - www.studycomplaints.org.nz/resources/study-complaints-nga-amuamu-tauira-report-2024

02/10/2024

Did you know both domestic tertiary students and international students can get help from us?
You can learn about their complaints in our latest report - www.studycomplaints.org.nz/resources/study-complaints-nga-amuamu-tauira-report-2024

26/09/2024

Want to know more about who we are and what we do?

Find out in our first report – www.studycomplaints.org.nz/resources/study-complaints-nga-amuamu-tauira-report-2024

08/05/2024

Thank you to Auckland University Chinese Student Society (AUCSS) for inviting us to the Tsingmiao: CareersLab 2024 event this week.

We really enjoyed meeting so many students and chatting non-stop about two things we’re really passionate about - Study Complaints | Ngā Amuamu Tauira and careers in dispute resolution!

04/04/2024

Kia ora tauira

Have you got an issue but you're not sure who to talk to?

Our new short guide has all you need to know about how and where to raise complaints 👇

You can find a copy here:
https://www.studycomplaints.org.nz/resources/learner-guide-complaints-0

Address

Level 4, 142 Lambton Quay
Wellington
6011

Opening Hours

Monday	8:30am - 5pm
Tuesday	8:30am - 5pm
Wednesday	8:30am - 5pm
Thursday	8:30am - 5pm
Friday	8:30am - 5pm

Telephone

+64800006675

Website

https://www.studycomplaints.org.nz/

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