If you are an international student or a domestic tertiary learner and you have an unresolved complaint about a New Zealand education provider, Study Complaints | Ngā Amuamu Tauira can help. You can contact the Study Complaints | Ngā Amuamu Tauira service about:
• Financial matters
• Contractual matters
• Redress claims after an NZQA investigation. Our process is designed to empower students and e
ducation providers to resolve matters early and through consensual means where possible. Our aim is to meet the needs of learners studying in Aotearoa, ensuring that they have a voice in the process and that their mana, identity and wellbeing is prioritised. If a student and their education provider are unable to reach an agreed outcome, Study Complaints | Ngā Amuamu Tauira can provide finality through adjudication where a binding decision is issued. You can get started by contacting us by:
• Free phone: 0800 00 66 75
• Email: [email protected]
• Online: www.studycomplaints.org.nz
