If you are an international student or a domestic tertiary learner and you have an unresolved complaint about a New Zealand education provider, Study Complaints | Ngā Amuamu Tauira can help. You can contact the Study Complaints | Ngā Amuamu Tauira service about:
• Financial matters
• Contractual matters
• Redress claims after an NZQA investigation. Our process is designed to empower students and education providers to resolve matters early and through consensual means where possible. Our aim is to meet the needs of learners studying in Aotearoa, ensuring that they have a voice in the process and that their mana, identity and wellbeing is prioritised. If a student and their education provider are unable to reach an agreed outcome, Study Complaints | Ngā Amuamu Tauira can provide finality through adjudication where a binding decision is issued. You can get started by contacting us by:
• Free phone: 0800 00 66 75
• Email: [email protected]
• Online: www.studycomplaints.org.nz
