30/07/2026
為感謝卡達航空駐阿曼辦公室於今年3月初協助滯留馬斯開特的台灣旅客尋獲行李,得以及時取得行李內同行親屬繫命的重要藥品,駐阿曼代表處牟代表昨日特別邀約卡達航空駐阿曼辦公室資深經理 Sameer Al Zadjali 蒞臨駐處,當面表達誠摯謝意。
Sameer經理回憶,當時緊張情勢造成約4,000名旅客滯留馬斯開特,所有托運行李均須集中接受安全檢查。在如此繁重的作業下,能於第一時間辨識並尋獲我國旅客的重要行李,實有賴海關、航空公司及倉儲單位的密切合作。他表示,當晚接獲牟代表來電後,立即依據代表處提供的行李條碼及機票資訊,聯繫相關作業單位並持續追蹤每個環節,終於在數小時內確認行李所在並順利完成放行。
Sameer經理表示,能夠協助旅客解決急難需求,並讓重要藥品及時送達、幫助家屬度過難關,是他在繁忙工作中最大的成就與回報。
To express appreciation for the assistance provided by Qatar Airways' Oman Office in March, helping the Taiwanese travelers stranded in Muscat locate checked baggage, therefore enabling the timely retrieval of essential medication needed to care for a senior family member in ill condition, Representative Mou of the Taipei Economic and Cultural Office in Oman yesterday invited Mr. Sameer Al Zadjali, Senior Manager of Qatar Airways in Oman, to the Office to convey his sincere gratitude in person.
Senior Manager Al Zadjali recalled that the heightened security situation at the time left approximately 4,000 passengers stranded in Muscat, while all checked baggage had to undergo centralized security screening. Under such demanding circumstances, the prompt identification and recovery of the Taiwanese family's baggage was made possible through the close cooperation among customs authorities, the airline, and warehouse personnel. He noted that upon receiving Representative Mou's call that evening, he immediately used the baggage tag numbers and flight tickets information provided by TECO Office to coordinate with the relevant operational units and closely monitor every stage of the process. Within a matter of hours, all the baggage was located and released successfully.
Mr. Al Zadjali said that being able to assist passengers in urgent need and ensure that the essential medication reached the family in time was the most rewarding aspect of his demanding work.