10/09/2026
ORIENTATION ON RA 11032 | EASE OF DOING BUSINESS AND EFFICIENT GOVERNMENT SERVICE DELIVERY ACT OF 2018 || September 9-10,2026 Molave Event Place, Tacurong City
On September 9-10,2026 PLGU-Maguindanao del Sur, through the Provincial Human Resource Management Office (PHRMO), in coordination with the Anti-Red Tape Authority (ARTA) Eastern Mindanao Regional Field Office, conducted a two-day Orientation and Workshop on Republic Act No. 11032, otherwise known as the Ease of Doing Business and Efficient Government Service Delivery Act of 2018.
The activity brought together concerned offices and personnel of the Provincial Government of Maguindanao del Sur to strengthen understanding and compliance with the requirements of RA 11032, particularly in improving government processes, reducing unnecessary bureaucratic procedures, and ensuring efficient and citizen-centered public service delivery.
*DAY 1
The first day opened with a Welcome Message from Monera M. Dimacisil-Ugan, CPA, Provincial Internal Audit Officer, who emphasized the importance of RA 11032 in relation to the Provinceβs continuing commitment to quality and efficient service delivery under its ISO 9001:2015 Quality Management System.
βIn her welcome message, Maβam Monera emphasized that the implementation of RA 11032 is closely connected with the Provinceβs commitment to ISO 9001:2015, particularly in continuously improving processes and delivering efficient and quality services to the public.β
This was followed by the Presentation of ARTA Mandates and Thrusts delivered by Eldie C. Barrientos, Chief Administrative Officer of the ARTA Eastern Mindanao Regional Field Office.
The participants then proceeded with the Orientation on RA 11032, presented by Atty. Daphne B. Lunsayan, Attorney III, followed by the Overview of the Committee on Anti-Red Tape and the Orientation on the Initial Reengineering Plan, both facilitated by Alex Alphonso P. De Guzman, Project Development Officer III.
In the afternoon, Marie Jay Kamille S. Dayhon, Project Development Officer III, discussed the Guidelines on the Citizens Charter, followed by a Workshop on the Crafting of the Citizens Charter (CiCha), where participants worked on reviewing and improving their respective office processes and service information.
*DAY 2
The second day focused on the presentation and further refinement of the outputs from the Citizens Charter workshop. The Presentation of CiCha Outputs was facilitated by Marie Jay Kamille S. Dayhon, followed by the Orientation on Zero Backlog Report delivered by Alex Alphonso P. De Guzman.
For the afternoon session, Eldie C. Barrientos provided an Orientation on the Guidelines for the Implementation of the Harmonized Client Satisfaction Measurement (CSM) Report, emphasizing the importance of obtaining and using client feedback to continuously improve government services.
This was followed by the Orientation on the Implementation of the Signatories Rule, presented by Atty. Daphne B. Lunsayan, highlighting the importance of streamlining approval and signing processes in government transactions.
The activity concluded with the Ways Forward from the PLGU-Maguindanao del Sur and ARTA Regional Office, particularly focusing on the required submissions, compliance, monitoring, and continuing implementation of the provisions of RA 11032.
A Commitment Message was then delivered by Monera M. Dimacisil-Ugan, CPA, reaffirming the Provinceβs commitment to continuously improve its systems and processes and uphold efficient, transparent, and quality public service.
The two-day activity concluded with the Awarding of Certificates to the speakers, followed by a photo opportunity.
More than an orientation, the activity served as a platform for strengthening the Provinceβs commitment to continuous improvement, streamlined processes, accountability, and citizen-centered public service.
Serbisyong may PUSO. GiveHEART.
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