05/11/2025
DICT Officials Inspect Calbayog City eGov Kiosk
Calbayog City - DICT representatives inspected the eGov Kiosk at Calbayog City Hall on October 29, 2025.
Mr. Cosme T. Socito Jr., DICT Regional eGov Alter-Focal Person, and Mr. Clement Abaigar, DICT eGov Helpdesk staff, met with the eGov Team Calbayog headed by Project Lead, Francis Mark N. Mawo and eGov Focal Person, Ruel II T. Plaza to assess the kiosk's performance and current operational status.
Key Areas of Inspection:
Kiosk Condition: Hardware and System Performance
The team examined the kiosk's physical components, touchscreen functionality, internet connectivity, and overall system performance to identify any maintenance needs and ensure optimal operation.
Services Offered: Partial Range of Government Transactions
Officials noted that a partial range of government transactions is currently accessible, including selected services from NGA's like the Philippine Statistics Agency, National Bureau of Investigation, Bureau of Fire Protection, and other basic government services. Additional government services are scheduled for integration in the coming months, as the system continues to be updated with more agency databases. The team is working to make the full range of services available soon, in time for the full implementation of RA 12254, also known as the E-Governance Act, which was signed last September 5, 2025.
Customer Accessibility: Ease of Use for All Citizens
The inspection assessed the kiosk's accessibility for all users, including PWDs and senior citizens. The kiosk features an intuitive interface, with City Hall staff available for assistance during regular office hours.
Kiosk Location: Strategic Placement at City Hall Entrance
The team evaluated the kiosk's position at the City Hall lobby entrance on JD Avelino Avenue, Brgy. Aguit-itan, noting its visibility, accessibility, secure indoor environment, and adequate space for users.
Moving Forward
The inspection highlights the ongoing efforts to expand and enhance eGov services for Calbayognons. The DICT team and local eGov personnel continue to work on integrating additional government services to provide more comprehensive digital access to citizens.
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Located at Calbayog City Hall entrance lobby, JD Avelino Avenue, Brgy. Aguit-itan, Calbayog City, Samar. Available during office hours.