14/08/2026
Internal Quality Audit (IQA) Result Affirms CKPPO
Readiness for 4th-Year ISO Certification
The City of Koronadal Parole and Probation Office (CKPPO) successfully completed its Internal Quality Audit (IQA) on August 4, 2026, affirming the office’s readiness for its upcoming Third-Party Audit for its fourth-year ISO certification renewal.
The Internal Quality Audit was conducted by Parole and Probation Administration Audit Team No. 21, headed by CPPO Marietta A. Sumaylo, with SPPO Haziel L. Artugue, SPPO Roxanne A. Bagnol, and Sr. PPO Jill S. Leonardo as members. The team arrived at the office at around 10:25 AM, accompanied by Regional Director Judea P. Asuncion.
The IQA marks the third year of internal auditing since CKPPO was first ISO-certified in 2023, as the office continues its pursuit of the fourth renewal of its ISO certification.
The audit proceeded smoothly, with CKPPO personnel readily assisting the auditors whenever needed. The activity was briefly interrupted when an aftershock occurred at around 12:19 PM. Despite the incident, the audit resumed and was completed at approximately 1:30 PM, followed by the conduct of the exit conference.
The results were highly commendable. The audit team officially recognized eight (8) Best Practices, with no Non-Conformities (NC), three (3) Opportunities for Improvement (OFI), and an impressive fifty-six (56) Conformities (C).
Among the Best Practices recognized was the office’s QR Code Reporting System (QRCRS)—an innovative initiative developed to provide clients with a smoother, more efficient, and accessible reporting process during their scheduled reporting days.
The results of the IQA demonstrate that CKPPO remains committed to quality, continuous improvement, and excellence in public service. The absence of any Non-Conformity (NC), together with the recognition of eight (8) Best Practices and fifty-six (56) Conformities, reflects the collective dedication and teamwork of the entire office.
The CKPPO Team is composed of Nolie E. Gentapanan, Abdulham G. Sambutuan, Joylen D. Parreño, Neal Jay Real P. Barrida, and Donna P. Eusala. The office also extends its appreciation to the five On-the-Job Trainees (OJTs) from the RMMC-MI Social Work Department for their valuable assistance and support.
The successful IQA is a testament to the commitment of every member of CKPPO toward sustaining quality service and achieving excellence. With teamwork, innovation, and continuous improvement, CKPPO stands ready to face its upcoming Third-Party Audit and pursue another milestone in its ISO certification journey.