13/04/2026
PRESS RELEASE: | NBI ASSURES PUBLIC: TEMPORARY DISRUPTION OF ONLINE SERVICES DUE TO SYSTEM TRANSITION
Pasay City , Philippines-- The National Bureau of Investigation (NBI) informs the public that its official website and several online services are currently experiencing temporary downtime due to an ongoing transition between internet service providers.
Earlier today, access to the NBI website (nbi.gov.ph), including the Online Clearance Application Portal and official email services, was disrupted.
According to the NBI Technology and Infrastructure Division (TIND), the interruption occurred during the agency’s migration to a new internet provider. In simple terms, the issue involves the system that directs users to the correct NBI servers online. During the transition, the connection from the previous provider was unexpectedly cut before the new system was fully activated, causing the services to go offline.
The affected services include:
• NBI Official Website
• Online Clearance Application Portal
• Internal and External Email Systems
At present, NBI technical teams are working continuously to restore full service. The agency is also closely coordinating with the Department of Information and Communications Technology (DICT) to ensure proper system configuration and prevent further disruptions.
NBI Director Atty. Melvin D. Matibag assured the public that the disruption is purely technical in nature and not the result of any security breach, emphasizing that the agency’s systems remain secure. He added that teams are working around the clock to restore all services as soon as possible and appealed for the public’s patience and understanding as the NBI completes the transition toward a more stable and improved digital infrastructure.
The NBI will provide updates as soon as services are fully restored.
For urgent concerns, the public is advised to coordinate with the nearest NBI office.
