14/11/2021
TECHNICAL TRAINING:
đź“ŚDEACTIVATED & REJECTED SIM CARD
đź“ŚPROCESS & CHANGE NUMBER REQUEST
(For Dealers & Retailers )
đź“ť1/1 TOPIC:
*HOW TO PROCESS DEACTIVATED & EXPIRED SIM for CHANGE NUMBER REQUEST*
âš REASON FOR SIM DEACTIVATION
Walang expiration yong sim activation natin as dealer/retailer member ni TPC pero yong sim card natin pag nakita ni network provider Smart/Globe na di na active yong sim (meaning walang personal load transaction) e-dedeactivate niya yong number kaya nag-e-error o nagre-reject na yong sim.
Another reason kung bakit na rereject yong sim is yong palaging pag e-insert ng sim sa iba't- ibang phone dahil nagagasgas ang chip ng sim kaya na rereject.
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đź“ť 1/2 TOPIC:
**ANO ANG DAPAT GAWIN SA SIM NA REJECTED O DEACTIVATED?**
âš CONCERN:
Na reject/deactivated na ang sim ko, ano ba pwede kong gawin?
â„ąANSWER:
Pwede kayo mag request ng change # sa TPC, 3-5 working days po ang process.
Attach nyo po ang change number request form, fill up complete all information needed, attach nyo po yun one valid Government ID with 3 signatures.
Kindly email [email protected]
Then may magrereply po sa inyo na nareceive na po nila yun request nyo.
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đź“ť 1/3 TOPIC:
***ANO ANG MANGYAYARI SA REMAINING LC & ACTIVATIONS SA DEACTIVATED O REJECTED NA SIM***
âš CONCERN:
Mababawi pa ba ang remaining LC at Sim Activations sa sira kong sim?
â„ąANSWER:
Yes po automatic matatransfer yong LC at sim activations ng old sim to your new sim once successful na ang change # request mo. Mababawasan ng processing fee yong remaining LC sa old sim: P252 pag dealer sim & P100 pag retailer sim.
*NOTE:
Maari pa rin pong paloadan ng LC ang inyong deactivated na sim para po may magamit na processing fee just in case zero load wallet balance po ang inyong rejected o deactivated na sim.
