29/09/2026
CSWDO, DSWD CENTRAL OFFICE CONDUCT FOCUS GROUP DISCUSSION ON SOCIAL WELFARE SYSTEMS AND SERVICE DELIVERY 💙❤️
MABALACAT CITY — The City Social Welfare and Development Office (CSWDO) conducted a Focus Group Discussion (FGD) with representatives from the Department of Social Welfare and Development (DSWD) Central Office on September 29, 2026, as part of its continuing efforts to strengthen systems, improve resource management, and enhance the delivery of social welfare programs and services in Mabalacat City.
The activity began in the morning at the City Mayor’s Office, City Hall Main Building, Xevera, Barangay Tabun, where the CSWDO presented its existing systems, processes, and program implementation initiatives. The discussion continued in the afternoon at Side Griller Restaurant, Barangay Mabiga, where the FGD focused on issues, concerns, and areas for further improvement.
The activity was conducted with the support of City Mayor Gerald Guttrie P. Aquino, together with City Vice Mayor Marcos “Jun” Castro Jr. and the members of the Sangguniang Panlungsod. Hon. Marjorie Grace M. Sambo, City Councilor and Chairperson of the Committee on Social Services, Family, Women and Children, and GAD, also conveyed a message of support. Also present was Concurrent City Administrator Mr. Oscar Deang, Jr., along with representatives from the city’s financial and planning offices, including City Treasurer Ms. Marlene Mendiola, City Budget Officer Ms. Narce Paquia, represented by Ms. Maybelle Arellano, and representatives from the City Accounting Office and City Planning and Development Office (CPDO).
During the CSWDO presentation, CSWDO Head Ms. Josephine B. Tanglao, RSW, MMPM, discussed the budget system, allocation of funds, and the tracking and utilization of resources. The program was facilitated by CSWDO Head of Operations Ms. Elsie Dela Cruz, RSW. Meanwhile, Mr. Joel Sanchez, CSWDO Technical Division Head – Information Technology Unit, together with Mr. Richmond Tanglao of the CSWDO IT, presented various digital systems and process flows developed to support the office’s operations. These included the:
📌 Guarantee Letter Process Flow
📌 Budget Monitoring System Flow
📌 Stakeholder Monitoring Process Flow
📌 CSWDO System Development Map, covering the CSWDO Portal System, Fixed Asset System, Office Supply Inventory System, Budgeting and Planning System, WCPU System, Queuing System, and CIU/AICS System.
The DSWD Central Office was represented by personnel from the Policy Department and Planning Bureau, DSWD Academy, and Policy Development and Planning Section, who participated in the presentation and subsequent discussions. Also taking part in the FGD was the DSWD Field Office III, headed by Regional Director Ms. Venus F. Rebuldela, RSW, whose office continues to provide technical and institutional support in the implementation and strengthening of social welfare programs and services.
The participation of both the DSWD Central Office and DSWD Field Office III provided an avenue for meaningful technical exchange, consultation, and discussion on the CSWDO's existing systems and processes, as well as the challenges and opportunities encountered in program implementation and service delivery. The afternoon FGD focused on identifying issues, concerns, operational challenges, and possible areas for improvement, with the goal of strengthening coordination, systems, and processes that support the delivery of social welfare services.
The activity underscored the importance of strong collaboration among the Mabalacat City Government, CSWDO, DSWD Central Office, DSWD Field Office III, and local government offices in continuously improving systems, strengthening accountability, and ensuring responsive and efficient services for the community.
Through collaborative engagements such as this, the CSWDO remains committed to strengthening its systems, improving organizational processes, and building stronger partnerships toward more efficient, transparent, and responsive social welfare service delivery for the people of Mabalacat City.