15/10/2026
On October 15, 2026, Ms. Ma. Nissa Montecillo, Project Manager of the Development Academy of the Philippines (DAP), paid a courtesy visit to GSIS La Union in preparation for the upcoming onsite Citizen Satisfaction Survey (CITSAT).
She was warmly welcomed by Mr. Joven D. Parayno, Officer I of the Billing, Collection and Reconciliation Division (BCRD), who accompanied her around the office and discussed the requirements and arrangements for the survey.
The CITSAT is a mechanism used to gather feedback from an agency members and stakeholders regarding the quality, efficiency, and effectiveness of services delivered. The survey aims to measure client satisfaction, identify areas for improvement, and support the agency's commitment to continuously enhancing public service delivery. The visit served as part of the preparations to ensure the smooth conduct of the onsite survey and facilitate coordination between DAP and GSIS La Union.