25/07/2026
PNP REPORTS OVER 281,000 UNIFIED 911 CALLS, URGES RESPONSIBLE USE OF NATIONAL EMERGENCY HOTLINE
The Philippine National Police (PNP) reported that the government's Unified 911 system has received a total of 281,394 calls from August 26, 2025 to July 22, 2026, underscoring the increasing use of the country's centralized emergency response platform and the continuing need for the responsible use of the national emergency hotline.
During the period, the system recorded 71,122 legitimate police emergency calls, alongside 13,261 fire-related emergencies and 31,756 requests for medical assistance, reflecting the public's growing reliance on Unified 911 for immediate help during critical situations.
Among the police-related emergencies received, public order disturbances accounted for the highest number of legitimate calls, followed by concerns involving public safety and emergency response, traffic-related incidents, and crimes against persons and property. According to the PNP, these call trends help guide police deployment and operational planning to ensure a more responsive emergency service.
The PNP also noted that 38,582 calls, or 13.71 percent of the total, were classified as prank calls. While legitimate emergency calls remained the priority, the PNP reminded the public that unnecessary calls can delay assistance to individuals facing real emergencies.
Police General Jose Melencio C. Nartatez Jr., Chief, Philippine National Police, said the figures demonstrate the growing confidence of the public in the Unified 911 system and reaffirm the PNP's commitment to delivering timely assistance.
"Ang pinakamahalaga sa amin ay may taong masasandalan ang publiko sa oras ng pangangailangan. Bawat lehitimong tawag ay tinutugunan natin sa abot ng ating kakayahan, kasama ang ating partner agencies. Kaya hinihikayat din natin ang lahat na gamitin ang Unified 911 nang responsable upang mas marami pa tayong matulungan," PGen Nartatez said.
"Sa oras ng emergency, bawat segundo ay mahalaga. Kapag ang linya ay ginagamit sa hindi tamang paraan, maaaring may ibang nangangailangan ng agarang tulong ang hindi agad natin maabot. Kaya hinihiling namin sa bawat mamamayan na gamitin ang Unified 911 nang may pananagutan. Ang simpleng responsableng paggamit ng hotline ay makatutulong sa pagliligtas ng buhay," he added.
The Unified 911 program continues to strengthen the government's emergency response capability under the administration of President Ferdinand R. Marcos Jr., providing the public with a single access point for police, fire, medical, and other emergency services. For the PNP, the system also advances the Enhanced Managing Police Operations pillar of the PNP Focused Agenda by improving emergency coordination, dispatch, and frontline police response nationwide.
The PNP assured the public that it will continue enhancing the capabilities of Unified 911 through close coordination with partner agencies, ensuring that emergency assistance remains fast, accessible, and reliable for every Filipino—consistent with its commitment to "Bagong PNP para sa Bagong Pilipinas: Serbisyong Mabilis, Tapat, at Nararamdaman."
(PNP-PIO)