28/05/2026
DAR Abra Strengthens Commitment to Efficient and Client-Centered Public Service Through EODB and ARTA Orientation
In line with its commitment to efficient, transparent, and client-centered public service, the Department of Agrarian Reform (DAR) Abra under the leadership of OIC PARPO II Atty. Mercedes Borongan successfully conducted a learning and cascading activity on Republic Act No. 11032 or the Ease of Doing Business (EODB) and Efficient Government Service Delivery Act of 2018, together with key Anti-Red Tape Authority (ARTA) policies and frontline service delivery standards on May 26, 2026, in Bangued, Abra.
The activity aimed to strengthen the understanding and implementation of EODB principles within the office, particularly in streamlining government transactions, simplifying procedures, reducing processing time, and improving the overall delivery of frontline services to clients and stakeholders.
In her opening remarks, PCAO Mariflor Torreliza emphasized the importance of continuously enhancing existing systems and procedures to ensure faster, more responsive, and more client-centered government service delivery. She likewise encouraged personnel to foster continuous learning, collaboration, and process improvement in addressing the evolving needs of the public.
Key discussions highlighted the salient provisions of RA 11032, including harmonized client satisfaction measurement, reengineering of systems and procedures, automatic approval of applications under certain conditions, compliance with Citizens’ Charter standards, and the prohibition of fixers and other forms of red tape in government offices. Participants were also oriented on the enforcement and monitoring functions of the Anti-Red Tape Authority (ARTA) in promoting accountability and responsiveness in public service.
The activity also included a discussion on the Public Assistance and Complaints Unit (PACU), particularly its functions in addressing client concerns, inquiries, and complaints to ensure prompt and proper action on public transactions. In addition, participants were oriented on the step-by-step procedures and responsibilities of the Officer of the Day (OD), emphasizing proper client assistance, coordination, documentation, referral processes, and monitoring of concerns to ensure orderly, responsive, and client-friendly frontline services.
Division representatives likewise presented the internal and external services of their respective offices and discussed how these contribute to more accessible, efficient, and responsive government transactions. The Program Beneficiaries Development Division (PBDD) highlighted its support services for Agrarian Reform Beneficiaries (ARBs) and ARBOs through capacity-building initiatives, access to financial assistance, agricultural support services, and market linkage programs aimed at improving the socio-economic condition of farmer-beneficiaries.
Meanwhile, the Support to Operations Division (STOD) discussed its administrative and its related frontline services, including document processing, issuance of certified true copies, internal support procedures, and information dissemination systems that help improve workflow efficiency and service accessibility. The Legal Division likewise presented its legal assistance, mediation services, and DARAB-related processes to ensure clients receive timely and appropriate legal support.
In her closing remarks, Land Tenure Services Unit Coordinator Marites Ocampo expressed her appreciation to all participants and speakers for their active participation and meaningful contributions throughout the activity. She emphasized the importance of continuously strengthening frontline service delivery by ensuring that every personnel remains knowledgeable about the agency’s programs, services, and procedures. She further underscored the significance of understanding both internal and external services to better assist clients and uphold the principles of Ease of Doing Business and efficient government service delivery.
Through this activity, DAR Abra reaffirmed its commitment to institutional efficiency, good governance, and the continuous enhancement of public service delivery in support of Ease of Doing Business and anti-red tape reforms.
✍🏼: Eileen Magecel Go
📸: Janssen Paul Bagioan