06/07/2026
DSWD 4Ps Toboso Family is proud of you, John Regie Alpas (4Ps Beneficiary of Brgy. General Luna, Toboso)๐ซฐ๐ฅณ
Meet John Regie Alpas, a DSWD 4Ps beneficiary from Toboso and an Information Technology graduate. Driven to improve his communication skills, he enrolled in Contact Center Services NC II and successfully completed the training under the guidance of Mr. Michael Fernandez.
Here is John Regie's speech during the 238th Culminating Ceremony held on July 6, 2026.
โGood day to our respected trainers, honored guests, and most especially, my fellow graduates.
Today is a day of celebration, gratitude, and achievement. It is an honor to stand before you as we celebrate the successful completion of our Contact Center Services NC II training.
Our journey began with a simple assessment and interview. I enrolled in this training with one clear goalโto earn an NC II Certificate and develop skills that would help me build a better future.
During my interview, I was asked, "Why Contact Center Services? You're an IT graduate. Why not take one of our other courses like VGD or AutoCAD?"
I answered, "Sir, those are excellent courses, but my main goal right now is to improve my communication skills because that's the area I want to develop the most."
That answer led me here, and looking back now, I can proudly say it was one of the best decisions I have ever made.
After days of preparation, the day finally came when we officially enrolled at NOLITC. I still remember arriving on campus for the first time. As I looked around at the impressive facilities, I couldn't help but doubt myself.
Questions filled my mind: "Can I really do this? Will I succeed in this training? Will my trainer be strict?" Along with those questions came excitement, nervousness, and uncertainty about what lay ahead.
Those feelings continued when I first moved into the dormitory. To be honest, I was very shy because I only knew one person, and we weren't even in the same course. I didn't know anyone else, so opening up to others was difficult at first.
But as the days passed, I started talking to my fellow trainees, made new friends, and gradually became more comfortable. Little by little, my confidence grew, and before I knew it, the dormitory had become like a second home.
Some of my favorite memories weren't just inside the classroom. I truly enjoyed our Sunday trips to attend Mass together and our Friday night videoke sessions. Those simple moments gave us the chance to relax, laugh, and build friendships that made our stay at NOLITC even more meaningful.
Inside the classroom, every lesson, every activity, every piece of advice from our trainers, and every challenge helped us growโnot only as future contact center professionals but also as individuals. We learned that effective communication is more than speaking English fluently. It is about listening with understanding, showing empathy, solving problems, and treating every customer with respect and professionalism.
Looking back, I realized that this training was about much more than earning an NC II Certificate. It helped me overcome my fears, step out of my comfort zone, and believe in myself. The person who walked into NOLITC on the first day, filled with doubts and questions, is no longer the same person standing before you today.
To our trainers, thank you for your patience, guidance, and unwavering encouragement. Your dedication has inspired us to become better learners and better individuals.
To the NOLITC administration, our school officials, and all the hardworking staff behind this program, thank you for giving us this incredible opportunity to learn, grow, and prepare for our future careers. Your commitment to providing quality training, a welcoming learning environment, and continuous support has made a lasting impact on all of us. Beyond the knowledge and skills we gained, you gave us the confidence to believe in ourselves and the opportunity to discover what we are capable of achieving.
We are truly grateful for your dedication and for investing in the future of every trainee who walked through your doors.
We would also like to extend our sincerest gratitude to Ms. Cely Carman-Trio, Governor B**g Lacson, and Atty Rayfrando P. Diaz II for their unwavering support and dedication to programs that provide opportunities, hope, and a brighter future for students like us. Your commitment to education and skills development has opened doors for countless individuals, and we are truly thankful to be among those whose lives have been positively impacted by your vision and leadership.
To my fellow graduates, thank you for the friendship, the laughter, and the unforgettable memories we created together. From helping one another during activities to sharing meals, stories, Sunday Mass, and Friday night videoke sessions, we became more than just classmatesโwe became a family. I hope the friendships we built here will continue long after we leave NOLITC.
And to our families and everyone who supported us throughout this journey, thank you for believing in us, encouraging us, and reminding us to keep going, even when things became difficult. This achievement belongs not only to us but also to everyone who stood by our side every step of the way.
Before I end, I'd like to leave you with this thought:
"Growth begins the moment we choose courage over comfort. Today, we don't just graduate with certificatesโwe graduate with confidence, stronger voices, and the belief that we are ready for whatever comes next."
Congratulations to the Contact Center Services NC II Batch of 2026. As we leave this chapter behind and begin a new one, may we carry with us the lessons we learned, the friendships we formed, and the confidence we discovered within ourselves. May we continue to grow, embrace new opportunities, and face every challenge with courage, determination, and faith.
Thank you very much, and may God bless us all.โ
