19/03/2026
PUBLIC NOTICE:
As part of our mandate to better serve the public in relation to consumer complaints, we wish to inform everyone that NTC Region IX shall officially use a single email address for receiving consumer complaints filed against respondents such as telecommunications service providers or Public Telecommunications Entities (PTEs). These consumer complaints may involve poor service, billing concerns, scams, or other similar consumer welfare protection issues.
NTC Region IX shall officially use: [email protected]
We advise the public that only fully accomplished complaint forms, together with supporting attachments or evidence, will be accepted for immediate processing of their concerns. Complainants may also choose to file their complaints in person by visiting any NTC IX office.
Attached to this notice are the infographic and the official complaint form for your reference.
Form link:https://region7.ntc.gov.ph/wp-content/uploads/2024/01/Form_No._NTC_1-25_COMPLAINT_FORM.pdf