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Ombudsman Punjab

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Ombudsman Punjab

Office of Ombudsman Punjab - Upholding justice, transparency, and accountability in public service.

Report administrative failings and seek resolution.
📞 1050 for assistance.

02/06/2026

As part of its ongoing Staff Training Series, the Office of the Ombudsman Punjab conducted a two-day training session on 1–2 June 2026 to further strengthen institutional capacity and enhance professional skills.

The session featured presentations by Mr. Omer Saeed (Deputy Director Administration & Transport), Mr. Nadeem Hassan Gohar (Registrar), Mr. Afzaal Waris (MIS Expert) and Mr. Kamran Waheed, Assistant Director (Development), who shared valuable insights on administrative procedures, digital systems, operational efficiency, and best practices in public service delivery.

The training series reflects the Office’s commitment to continuous learning, professional development, and improving the quality of services provided to citizens across Punjab.

01/06/2026

ایک شکایت کنندہ نے اس وقت محتسب پنجاب کے دفتر سے رجوع کیا جب اسے ایک سرکاری ادارے کی طرف سے اپنے جائز واجبات کی ادائیگی میں 4 سال سے زائد تاخیر کا سامنا تھا۔

اس معاملے پر:

معاملے کی مکمل اور جامع تحقیقات کی گئیں
واجبات کی فوری ادائیگی کا حکم دیا گیا
ذمہ دار افسران کے خلاف احتساب کی ہدایت کی گئی
آئندہ ایسے تاخیری معاملات سے بچنے کے لیے ہدایات جاری کی گئیں

آپ کی آواز اہم ہے۔

ہیلپ لائن: 1050
مزید معلومات کے لیے: www.ombudsmanpunjab.gov.pk

A complainant approached the Office of the Ombudsman Punjab after facing a delay of over 4 years in receiving legitimate dues from a public institution.

The matter was:
-Investigated the matter thoroughly
-Directed immediate payment of outstanding dues
-Ordered accountability against responsible officials
-Issued instructions to prevent such delays in the future

This is more than just one case - it is a step toward transparency, accountability and restoring public trust in government institutions.

Call our Helpline 1050 or visit www.ombudsmanpunjab.gov.pk

Ombudsman Punjab | Testimonial | Complaint | Complaint Registration | Complaint Redressal

30/05/2026

Session 2 of the International Internship Programme 2026 concluded with the Certification Ceremony, marking the successful completion of an enriching learning journey.

Ms. Sheila Caroline Sempa, Supervisor of the Complaint Management Desk from the Inspectorate of Government (IG), Uganda shared her key findings, experiences, and recommendations gained throughout the programme, highlighting the value of international exposure, knowledge exchange, and collaborative learning.

The certificates were awarded by the Ombudsman Punjab and Mr. Ahmad Yar Khan, Advisor (Research), recognizing the interns' dedication and successful completion of the programme.

A memorable conclusion to a week of learning, engagement, and global collaboration.

International Internship | Global Dialogue | International Collaboration | Ombudsman Punjab

29/05/2026

A total of 77 kanals of state land worth Rs. 192.3 million has been successfully retrieved from illegal occupation. The land, belonging to various government departments, had been encroached upon with unauthorized commercial structures.

Following detailed investigations and legal demarcation, the land was vacated through the efforts of the Office of the Ombudsman Punjab in coordination with the concerned departments. Strict directions have also been issued to ensure that the retrieved land is protected from future encroachments. Citizens and local residents welcomed the action, calling it a timely step towards upholding the rule of law.

Helpline 1050

77 کنال سرکاری زمین، جس کی مالیت 19 کروڑ 23 لاکھ روپے ہے، ناجائز قبضے سے واگزار کروا لی گئی۔ یہ زمین مختلف سرکاری محکموں کی ملکیت تھی جس پر غیر قانونی دکانیں قائم کی گئی تھیں۔

تحقیقات اور قانونی حد بندی (ڈیمارکیشن) کے بعددفتر محتسب پنجاب کی کوششوں اور متعلقہ محکموں کے تعاون سے زمین واگزار کروائی گئی۔ آئندہ دوبارہ قبضے سے بچاؤ کے لیے بھی ہدایات جاری کی گئی ہیں۔ شہریوں اور مقامی افراد نے اس اقدام کو سراہتے ہوئے اسے قانون کی عملداری کے لیے اہم قرار دیا۔

Helpline 1050

Ombudsman Punjab | Complaint Redressal | Complaint Registration | Mohtasib Punjab

27/05/2026

دفتر محتسب پنجاب عید الاضحیٰ کے بابرکت موقع پر پاکستان کے عوام کو دلی مبارکباد اور نیک خواہشات پیش کرتا ہے۔

عید الاضحیٰ قربانی، ہمدردی، دیانتداری اور سماجی ذمہ داری کی دیرپا اقدار کی عکاسی کرتی ہے۔ یہ اہم موقع ہمیں ایک دوسرے کا خیال رکھنے، ہم آہنگی کو فروغ دینے اور ایک منصفانہ و جامع معاشرے کی تشکیل میں مثبت کردار ادا کرنے کی اہمیت کی یاد دلاتا ہے۔

ہم دعا گو ہیں کہ یہ عید ملک بھر کے خاندانوں اور برادریوں کے لیے امن، خوشی اور اتحاد کا پیغام لے کر آئے۔

عید مبارک۔

The Office of the Ombudsman Punjab extends warm greetings to the people of Pakistan on the blessed occasion of Eid ul Adha.

Eid ul Adha reflects the enduring values of sacrifice, compassion, integrity, and social responsibility. This important occasion reminds us of the importance of caring for one another, promoting harmony, and contributing positively toward a just and inclusive society.

May this Eid bring peace, happiness, and unity to families and communities across the country.

Eid Mubarak.

26/05/2026

دفتر محتسب پنجاب تمام عازمینِ حج کو اس سال فریضۂ حج کی سعادت حاصل کرنے پر دلی مبارکباد اور نیک خواہشات پیش کرتا ہے۔

حج اتحاد، صبر، عاجزی، مساوات اور اُن اقدار کی علامت ہے جو انسانیت اور معاشرے کو مضبوط بناتی ہیں۔ دنیا بھر سے لاکھوں افراد جب ہم آہنگی اور نظم و ضبط کے ساتھ ایک مقام پر جمع ہوتے ہیں تو یہ مقدس موقع ہمدردی، باہمی احترام اور اجتماعی ذمہ داری کی اہمیت کو اجاگر کرتا ہے۔

ہم امید کرتے ہیں کہ حج کا یہ روحانی جذبہ ہمارے معاشرے اور برادریوں میں امن، افہام و تفہیم اور خدمتِ انسانیت کے جذبے کو فروغ دے گا۔

حج مبارک۔

The Office of the Ombudsman Punjab extends warm greetings and best wishes to all pilgrims undertaking the sacred journey of Hajj this year.

Hajj symbolizes unity, patience, humility, equality, and devotion to the values that strengthen humanity and society. As millions gather from across the world in a spirit of harmony and discipline, this sacred occasion serves as a reminder of compassion, mutual respect, and collective responsibility.

May the spirit of Hajj inspire peace, understanding, and service to humanity in our communities and beyond.

Hajj Mubarak.

25/05/2026

Continuing its ongoing commitment to capacity building and professional development, the Office of the Ombudsman Punjab organized a series of refresher training sessions during the month of May. These sessions focused on strengthening institutional processes, improving administrative efficiency and enhancing understanding of the Office’s mandate and internal systems.

Mr. Sami Ullah, Advisor (Finance & Procurement) / (IT Infrastructure & Development), briefed participants on ISO 9001:2015, Quality Management Systems (QMS), and IT infrastructure. Administrative processes were conducted by Mr. Muhammad Omer Saeed, Deputy Director (Admin & Transport), while Ms. Sidra Arshad, Deputy Director (Procurement & Development), delivered sessions on procurement procedures, logistics, and development processes. Mr. Nadeem Hassan Gohar, Registrar, highlighted the jurisdiction, mandate, and grievance redressal role of the Office.

These continued refresher trainings reflect the Office’s commitment to institutional excellence, transparency, and continuous professional development.

Ombudsman Punjab | Capacity Building | Training Sessions | Refresher Trainings

23/05/2026

On 22 May 2026, at the Governor’s House Punjab, Mr Sardar Saleem Haider Khan, Governor Punjab, was presented the Annual Report of the Office of the Ombudsman Punjab by the Ombudsman Punjab and Mr. Kaiser Saleem, Secretary, Office of the Ombudsman Punjab, reflecting the institution’s continued commitment to transparency, accountability, and public service excellence across Punjab.

The report highlights the Office’s performance, key initiatives, and sustained efforts in addressing public grievances, promoting administrative justice, and strengthening citizens’ trust in governance. The Office of the Ombudsman Punjab remains steadfast in its mission to ensure fair, efficient, and responsive service delivery for the people of Punjab.

Ombudsman Punjab | Punjab Government | Annual Report | Governor Punjab

20/05/2026

The Office of the Ombudsman Punjab participated in a training programme hosted by the Ombudsman Institution of Türkiye under the cooperation framework between the Ombudsman institutions of Pakistan and Türkiye.

The programme was attended by Chief Ombudsman Mr. Mehmet Akarca, Public Supervisors Ms. Fatma Benli Yalçin, Mr. Abdullah Cengiz Makas, Mr. Özcan Yıldız, and Secretary General Mr. Mehmet Doğan.

The Punjab Ombudsman delegation included Mr. Muhammad Anwar Rashid, Dr. Khalid Hussain, Mr. Muhammad Nasir Jamal Pasha, Ms. Asifa Gull, Mr. Muhammad Saleem, and Mr. Adil Asghar.

During the week-long program, the delegation received briefings on institutional operations, complaint resolution, implementation practices, and international initiatives from Turkish experts.

The Office of the Ombudsman Punjab appreciates the warm hospitality of the Turkish counterparts and values this opportunity for mutual learning and institutional collaboration, further strengthening the bond between Pakistan and Türkiye.

Ombudsman Punjab | Global Dialogue | International Engagement | Turkey | Ombudsman Institution of Türkiye

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Prof. Ashfaque Ali Khan Road
Lahore
54260

Opening Hours

Monday	09:00 - 17:00
Tuesday	09:00 - 17:00
Wednesday	09:00 - 17:00
Thursday	09:00 - 17:00
Friday	09:00 - 17:00

Telephone

+924299211780

Website

https://ombudsmanpunjab.gov.pk/

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