18/05/2026
Digital Tools for Better Energy Services in Sierra Leone
Following the Memorandum of Understanding signed between the The Directorate of Science, Technology and Innovation - DSTI and the Ministry of Energy in November 2025, both institutions set out a shared framework to support digital transformation in Sierra Leone’s energy sector. During the MOU launch, DSTI and the Ministry of Energy unveiled three major digital tools: a National Energy Dashboard, a National GIS Database of Energy Assets, and a System Market Operations Portal for Independent Power Providers, aimed at improving planning, visibility, coordination, and data-driven decision-making across the sector.
https://www.dsti.gov.sl/news/dsti-and-ministry-of-energy-launch-major-digital-transformation-partnership-to-modernize-sierra-leon
One of the practical outcomes of this wider engagement is the EDSA WhatsApp Chatbot, launched by DSTI, the Ministry of Energy, and EDSA Sierra Leone to improve electricity fault reporting and customer engagement. Through WhatsApp number 075672672, the chatbot allows citizens to report faults, share images and locations; customers receive ticket numbers, and track complaints in real time, giving EDSA stronger visibility of customer complaints and field-level issues and the ability to respond to issues more efficiently. https://www.dsti.gov.sl/projects/edsa-chatbot
DSTI has signed a Service Level Agreement with EDSA to provide enhanced technical support for EDSA’s digital systems. The agreement focuses on sustained system support, improved responsiveness, and closer coordination to help EDSA address power-related challenges more effectively, while reinforcing DSTI’s broader commitment to supporting digital solutions that improve public service delivery.