08/22/2026
Office Scheduler / Customer Service Representative
Tired of working for a corporation? Come work for a company that treats you like a person!
Del’s Appliance Heating and Cooling is a locally owned and operated small business that has proudly served the community since 1964. We are looking for a dependable, self-motivated, and detail-oriented Office Scheduler / Customer Service Representative to join our team.
If you enjoy helping people, staying organized, keeping busy, and being part of a close-knit team, we want to meet you!
We are looking for an immediate hire.
What You'll Do
Schedule and coordinate customer service appointments
Answer multiple phone lines and assist customers in a friendly, professional manner
Respond to emails and customer inquiries promptly
Enter customer and service information accurately while talking with customers on the phone
Coordinate communication between our two locations and field technicians
Learn and assist with the warranty approval process
Handle data entry, filing, paperwork, and other general clerical duties
Help keep daily office operations organized and running smoothly
Provide administrative support wherever needed
Communicate with customers, technicians, vendors, and coworkers professionally
What We're Looking For
Customer service experience is required
Previous scheduling, dispatching, office, or clerical experience is a plus
Excellent phone etiquette and communication skills
Strong organizational and time-management skills
Comfortable multitasking in a busy office environment
Able to type accurately while speaking with customers on the phone
Dependable, punctual, and self-motivated
Detail-oriented and able to follow through on tasks
Comfortable learning new procedures and computer systems
Professional, friendly, and willing to help wherever needed
Appliance or HVAC industry experience is a plus, but not required
Why Work With Us?
Forget the corporate environment! You'll be joining a locally owned company with more than 60 years of history and a friendly, close-knit team.
We value our employees, appreciate hard work, and provide opportunities to learn and grow within the company.
If you're looking for a stable, Monday–Friday position with a local company where your work actually matters, we'd love to hear from you!
Position Details
Job Type: Full-time
Schedule: Monday–Friday, 8:00 AM–5:00 PM
Location: Kansas City, MO 64137
Work Location: In person
Start: Immediate
Benefits
Health insurance
Dental insurance
Vision insurance
Paid time off
Employee discount
Growth opportunities within the company
Experience
Customer service: 1 year required
Ready to join our team? Apply today!
