06/26/2026
Notice to Members Regarding Service Shut Off and Disconnection
Members are advised that Sharyland Water Supply will begin shut off and disconnection of water service for past-due accounts, starting Monday, June 29th, 2026 through Wednesday, July 1st, 2026 and continuing on Monday July 6th.
Once service has been shut off, a $35 reconnection fee, in addition to the outstanding balance, is required to restore water service. An after-hours reconnection fee of $75 may apply for payments made and reconnections requested outside of normal business hours. (after 4:30pm)
***Please note our office will be closed July 3rd and any reconnections requested on this day will incur a $75 after-hours fee.***
Due to the expected high volume during this period, increased traffic is anticipated in our lobby, drive-through, and phone lines. To help minimize delays, please note the following:
If your service has been disconnected, please bring your bill when visiting our office.
If you pay online or by phone, you must call our office and provide your payment confirmation number so reconnection can be scheduled.
Reconnection Schedule
Shut offs occur from 8:00 a.m. to 4:00 p.m.
All Water Service Reconnection begins after 4:00 p.m.
Payments made in the lobby or online, with confirmation provided, will be reconnected after 4:00 p.m.
We appreciate your cooperation and encourage members to address outstanding balances promptly to avoid service interruption.
We understand this is a busy time and offer multiple payment options:
In person at our lobby or drive-through (please expect long lines due to service shut off)
By phone 1-844-611-4027
Through our Member Web Portal, available on our website https://wipp.edmundsgovtech.cloud/home?wippId=SWSC Thank you for your understanding.